Brand new and it looked it. Only there a day but enjoyed the room and hotel.
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your overnight stay and that our brand-new hotel made a great impression. We truly appreciate you choosing us and hope to welcome you back for a longer visit next time!
2.0分
情侣出游
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Put in wrong room by front desk staff. When I asked for the room I booked, the front desk staff person told me ******* oversold that room and I had to take what was left. Obviously he thought I should have booked my room thru Marriot.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please know that all of our guests are important to us, regardless of how the reservation was made, and we’re truly sorry if you felt otherwise.While third-party booking platforms like ******* are a convenient option, there can occasionally be challenges with availability due to system limitations. That said, it’s our responsibility to communicate clearly and provide the best possible experience, and we regret falling short in this instance.Your comments have been shared with our team as a training opportunity to ensure we handle such situations better moving forward.
5.0分
商务出差
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First Class Like New Hotel Close to Highway
Like new condition. We were only there one night and worked late so we didn't get to try the pool but that area which included a huge grill and eating area was very nice. Everything about the place was first class.
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酒店回复: Thank you so much for your wonderful 10/10 review! We're thrilled to hear you enjoyed your stay and found the hotel to be in first-class condition. We're especially glad you noticed our outdoor area—it’s one of our favorite features, and we hope you get to enjoy it next time! We truly appreciate your feedback and look forward to welcoming you back soon.
5.0分
家庭亲子
Nice efficiency - soft bed. Only complaint was no ice machines on the floors.
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酒店回复: Thank you for the great review! We’re glad you enjoyed the efficiency and soft bed. For your next visit, please note that every room has a refrigerator with the ability to make ice, and there’s also an ice machine available on the first floor. We look forward to welcoming you back!
5.0分
家庭亲子
Very clean and friendly staff. The only thing that I would have liked to see with the property is a hot breakfast option.
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酒店回复: Thank you so much for your 10/10 review! We're so glad to hear you found the hotel very clean and our staff friendly — we truly appreciate the kind words. We also wanted to let you know that we do offer a full hot breakfast each morning, including items like eggs, sausage, waffles, and more. We hope you’ll get to enjoy it during your next stay with us. Looking forward to welcoming you back soon!
5.0分
商务出差
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Even though I was only here for an overnight stay for a business meeting I was pleasantly surprised at my hotel stay. The room was very spacious. The small kitchen gave me a great option to heat up food and keep it safely sword in the large refrigerator. I would definitely book this again.
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酒店回复: Thank you so much for your kind words and the perfect score! We're so glad to hear you enjoyed your overnight stay with us and that the spacious room and in-suite kitchen made a positive impression. Whether it's for a quick business trip or a longer visit, we’d be thrilled to welcome you back anytime. Safe travels, and we hope to see you again soon!
3.0分
家庭亲子
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Bed sheet had a slime whiteish liquid. It stuck to my son’s t-shirt. He had to throw out his t-shirt in the garbage and never returned to bed after the incidents. He had on the chair until sunrise. We were all tired after long flight delay, checked in at 3:00 AM so we did not bother to complain real time.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and inconvenience your family encountered during your stay.Please know that this is not reflective of our standards, and we truly regret that your son had an unpleasant experience. While we understand you were all understandably exhausted after a long travel day, we do wish this had been brought to the attention of our front desk team at the time. We would have acted immediately to inspect the situation, change the linens, and, if necessary, move you to another room to ensure your comfort.Our cleanliness scores are consistently very high across all platforms, and we pride ourselves on maintaining a high guest satisfaction rating. Your feedback has been shared with our housekeeping team so we can continue to uphold those standards.We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future.
5.0分
其他
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Michael checked us in and was so kind and helpful! Offered us which floor we’d like to stay on. Very personable.
The room was great. Spacious, well equipped kitchen!
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酒店回复: Thank you so much for your amazing 10/10 review! We're thrilled to hear you had such a positive experience with us at TownePlace Suites Lake City. Michael will be so happy to know his kindness and helpfulness made an impression—he truly enjoys making our guests feel welcome. We're also glad you enjoyed your spacious room and the fully equipped kitchen. We hope to have the pleasure of welcoming you back again soon!
5.0分
其他
Property very well kept and the staff was very professional.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your stay and found both our property and team to be top-notch. We truly appreciate your kind words and look forward to welcoming you back again soon!
5.0分
家庭亲子
Very clean, spacious and very friendly folks working at the desk.
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酒店回复: Thank you for sharing such kind feedback! We're delighted to hear you enjoyed our clean and spacious rooms and that our front desk team made you feel welcome. We appreciate you choosing to stay with us and look forward to seeing you again soon!
Overnight stay
Brand new and it looked it. Only there a day but enjoyed the room and hotel.
Put in wrong room by front desk staff. When I asked for the room I booked, the front desk staff person told me ******* oversold that room and I had to take what was left. Obviously he thought I should have booked my room thru Marriot.
First Class Like New Hotel Close to Highway
Like new condition. We were only there one night and worked late so we didn't get to try the pool but that area which included a huge grill and eating area was very nice. Everything about the place was first class.
Nice efficiency - soft bed. Only complaint was no ice machines on the floors.
Very clean and friendly staff. The only thing that I would have liked to see with the property is a hot breakfast option.
Even though I was only here for an overnight stay for a business meeting I was pleasantly surprised at my hotel stay. The room was very spacious. The small kitchen gave me a great option to heat up food and keep it safely sword in the large refrigerator. I would definitely book this again.
Bed sheet had a slime whiteish liquid. It stuck to my son’s t-shirt. He had to throw out his t-shirt in the garbage and never returned to bed after the incidents. He had on the chair until sunrise. We were all tired after long flight delay, checked in at 3:00 AM so we did not bother to complain real time.
Michael checked us in and was so kind and helpful! Offered us which floor we’d like to stay on. Very personable.
The room was great. Spacious, well equipped kitchen!
Property very well kept and the staff was very professional.
Very clean, spacious and very friendly folks working at the desk.