Had to cancel last minute due to my daughter going to the ER the day of the trip. It is crazy that during this circumstance I was not able to get a refund. Will make sure to never stay at any of these hotels
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酒店回复: Dear Robin,As stated in my response to your message. We apologize for the inconvenience, and I have instructed my desk staff to approve a refund if and when ******* contacts the hotel to initiate that process. Thank you for considering us for your lodging needs.
5.0分
其他
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My stay at this hotel was extremely good, my family and me travel quite often and it is always difficult to find a hotel that is clean as it should be, here in Candlewood the cleanliness has been incredible, the beds are super comfortable, honestly I would give them 10 stars. So during my travels I will continue to book here.
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酒店回复: Thank you for your kind words! We are so glad that you enjoyed your stay with us. We strive to make every ones stay as comfortable as possible.
1.0分
家庭亲子
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Check-in time was supposed to be at 3 PM, but even by 6 PM our room still wasn’t ready because there were no clean rooms available. The front desk informed us they couldn’t check us in and couldn’t provide an estimated time, claiming they were short on housekeeping staff. What were we supposed to do—wait around or sleep in our car until they figured it out? Completely unacceptable. I would not recommend this hotel to anyone.
5.0分
其他
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Great choice!
Traveling for an event at the fairgrounds the hotel was very convenient as it’s one exit away many many food options in the area as well as Walmart and grocery stores. Front desk was very accommodating and read any of my notes and request our arrival one of the places Candlewood, I’ve stayed at
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear our convenient location and nearby dining and shopping options made your stay even easier. It’s great to know our front desk team was attentive to your notes and requests—we always strive to make every guest feel welcome and cared for. We truly appreciate your kind words and look forward to hosting you again the next time your travels bring you to the fairgrounds.
3.0分
其他
Staff was not prompt in service. Stood around waiting for 5-10 before anyone came to the desk.
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酒店回复: Thank you for sharing your feedback. We’re very sorry you experienced a delay at check-in. In the evenings, we only have one team member on duty, and at times they may need to step away from the desk briefly to assist other in-house guests. We understand how waiting can be frustrating, and we truly appreciate your patience. Your comments help us improve, and we hope to provide you with a smoother experience on your next visit.
3.0分
家庭亲子
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Bathroom was absolutely better than 90% of economy-like hotels I have stayed in. On par with a few 4 star hotels I have stayed in. On the weird side- the conditioner and hand lotion were switched. Seriously odd, but glad I noticed before I got in the shower. The floors were odd- felt a little soft in locations like it was an older hotel that had been remodeled. In total it was fine was a night and I might stay there again.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the bathroom quality impressive and comparable to higher-end hotels—that’s something we take great pride in.We sincerely apologize for the mix-up with the conditioner and hand lotion; that’s definitely not the experience we want our guests to have, and we’ll address this with our housekeeping team to prevent it from happening again.Regarding the flooring, our property is designed to combine comfort with practicality, and we appreciate your honest observation as it helps us evaluate areas for improvement.We’re glad your stay was overall fine and hope to have the opportunity to welcome you back again. If there’s anything we can do to make your next visit even better, please don’t hesitate to reach out.
5.0分
其他
Great Hotel! Very clean. Nice pool! They had music playing out there. And there was a grill! Perfect place to stop if you're traveling on I-75
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酒店回复: Thank you for the awesome 10/10 review! We’re so glad you enjoyed your stay at Candlewood Suites Perry – National Fairgrounds. It’s great to hear you loved the cleanliness, the pool, the music, and the grill—we want our outdoor area to feel like a relaxing escape, especially for travelers on I-75. We truly appreciate your recommendation and hope to welcome you back next time you’re passing through!
5.0分
家庭亲子
Nicely appointed. Pet friendly. Very comfortable
酒店回复: Thank you for your 10/10 rating! We hope to see you again soon!
4.0分
其他
The room was nice but the ac didn’t work well and the shower water doesn’t get very hot. The cheap looking shower pan was dingy
5.0分
家庭亲子
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Overall great hotel , very clean and updated rooms. No issues with cleanliness ! Very nice staff as well can’t complain and close to restaurant for food options. Would definitely recommend
Had to cancel last minute due to my daughter going to the ER the day of the trip. It is crazy that during this circumstance I was not able to get a refund. Will make sure to never stay at any of these hotels
My stay at this hotel was extremely good, my family and me travel quite often and it is always difficult to find a hotel that is clean as it should be, here in Candlewood the cleanliness has been incredible, the beds are super comfortable, honestly I would give them 10 stars. So during my travels I will continue to book here.
Check-in time was supposed to be at 3 PM, but even by 6 PM our room still wasn’t ready because there were no clean rooms available. The front desk informed us they couldn’t check us in and couldn’t provide an estimated time, claiming they were short on housekeeping staff. What were we supposed to do—wait around or sleep in our car until they figured it out? Completely unacceptable. I would not recommend this hotel to anyone.
Great choice!
Traveling for an event at the fairgrounds the hotel was very convenient as it’s one exit away many many food options in the area as well as Walmart and grocery stores. Front desk was very accommodating and read any of my notes and request our arrival one of the places Candlewood, I’ve stayed at
Staff was not prompt in service. Stood around waiting for 5-10 before anyone came to the desk.
Bathroom was absolutely better than 90% of economy-like hotels I have stayed in. On par with a few 4 star hotels I have stayed in. On the weird side- the conditioner and hand lotion were switched. Seriously odd, but glad I noticed before I got in the shower. The floors were odd- felt a little soft in locations like it was an older hotel that had been remodeled. In total it was fine was a night and I might stay there again.
Great Hotel! Very clean. Nice pool! They had music playing out there. And there was a grill! Perfect place to stop if you're traveling on I-75
Nicely appointed. Pet friendly. Very comfortable
The room was nice but the ac didn’t work well and the shower water doesn’t get very hot. The cheap looking shower pan was dingy
Overall great hotel , very clean and updated rooms. No issues with cleanliness ! Very nice staff as well can’t complain and close to restaurant for food options. Would definitely recommend