酒店回复: Estimado Cristhian,Lamentamos sinceramente saber que su experiencia no fue satisfactoria. Agradecemos sus comentarios y los compartiremos con nuestro equipo para tomar medidas correctivas sobre la limpieza, el ruido y la comunicación de tarifas.Atentamente,Gerencia del Super 7 Inn By OYO San Antonio N.W. Medical Center
super 7 ojo 罪犯：我提前两天预付了房费//我准时到达//老板/他说/前台工作人员/无线网络和有线电视无法使用/他提出退款/我接受了/一周后拒绝付款/
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酒店回复: Dear Richard,We apologize for the inconvenience you experienced with your reservation. We understand how frustrating this situation must have been, and we regret any miscommunication regarding your refund. Please reach out to us directly so we can review the matter further and work toward a resolution. Your feedback is valuable, and we appreciate you bringing this to our attention.Best regards,LisaSuper 7 Inn By OYO San Antonio N.W. Medical Center
酒店回复: We are sorry to have you disappointed, Kainin! Hoping to grab the missing stars by working on the feedback shared and ensure your future visits with us nothing less than perfect. Wish you a wonderful day ahead :) Regards, Dewi
1.0分
商务出差
原文
翻译提供方：Google
他们没有按原价出售，反而要价57美元。
2.0分
家庭亲子
原文
翻译提供方：Google
有线电视坏了，所以两天没电视，而且浴室的水槽一打开水就不停地漏水，总之，住宿还可以，需要改进
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酒店回复: Dear Christina,Thank you for sharing your feedback. We regret to hear about the issues with the cable and bathroom sink during your stay. Your comments are valuable, and we will work on improving these areas to enhance the guest experience. We appreciate your patience and hope to provide a better stay in the future.Best regards,LisaSuper 7 Inn By OYO San Antonio N.W. Medical Center
Was absolutely horrific...when i arrived they advised me the price which i had already been charged was incorrect then charged my card and additional 75 dollars plus a 50 dollar deposit which has yet to be refunded...i jave tried contacting hotels several times and can not speak to a representative
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酒店回复: Dear Tasha,Thank you for sharing your experience. We sincerely apologize for the billing issues and inconvenience you faced during your stay at Super 7 Inn By OYO San Antonio N.W. Medical Center. Your feedback will be reviewed to prevent such situations in the future.Warm regards,EvaSuper 7 Inn By OYO San Antonio N.W. Medical Center
1.0分
商务出差
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Room and bathroom were dirty. Lighting was single overhead fluorescent tube. Paint chipped and cabinets damaged. Electrical outlets with no faceplates. Lastly, refused to accept the booked rate and denied room until paid an additional 50% above booked rate. Terrible location.
确实是一次难忘的体验。
服务糟糕
预订时请选择其他酒店。这家酒店糟糕透了……无论是清洁度、噪音还是安全。抵达后，他们竟然向我收取了40美元的税费，而这笔税费已经包含在应用程序的房价中了。到处都是蟑螂。浴室很脏。
非常糟糕。我到达酒店办理入住手续时发现我预订的地方已经没有房间了。他们把我送到了另一家很远的地方，第一天晚上他们就把我留在了那里，那里的电视无法使用。他们开始向我收取每天的税费外加押金，而且在我到达之前他们已经从我的卡上扣款了。他们还需要做出很大的改进。
super 7 ojo 小偷
super 7 ojo 罪犯：我提前两天预付了房费//我准时到达//老板/他说/前台工作人员/无线网络和有线电视无法使用/他提出退款/我接受了/一周后拒绝付款/
不要这样做
这是我住过的最糟糕的地方。不应该允许在这里。浴室看起来好像从未清洁过，马桶用拉链绑在一起。冰箱被烧毁了，因为之前着火了。我到的时候窗户没有锁，而且是开着的。电视无法使用，即使在他们声称可以使用的房间里也是如此。最糟糕的是，我 90 岁的奶奶感觉像在看窗帘。任何一家 6 号汽车旅馆都比这里好 100 倍
他们没有按原价出售，反而要价57美元。
有线电视坏了，所以两天没电视，而且浴室的水槽一打开水就不停地漏水，总之，住宿还可以，需要改进
不是电缆。
Was absolutely horrific...when i arrived they advised me the price which i had already been charged was incorrect then charged my card and additional 75 dollars plus a 50 dollar deposit which has yet to be refunded...i jave tried contacting hotels several times and can not speak to a representative
Room and bathroom were dirty. Lighting was single overhead fluorescent tube. Paint chipped and cabinets damaged. Electrical outlets with no faceplates. Lastly, refused to accept the booked rate and denied room until paid an additional 50% above booked rate. Terrible location.