Dogs were in room across from us and barked a lot. Don’t know why we were put in that room. Was not that busy. Could have been placed a little further away from the dogs.
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酒店回复: Hello, I'm very sorry about your experience. We were 96.10% occupied on that date so we had only 3 vacant rooms. Did you mention the issue to the front desk? I don't see any noise complaint in our logs. Despite being so full, we would have tried to move you if notified of the noise issue. We hope we can better serve you if given the chance in the future.
2.0分
其他
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Long time to check in.
Map of property very poor.
Gave us 1st floor room. We are both over 80.
No way we could get our suitcases to 2nd floor.
Had to return to check in and change room.
5.0分
其他
Beautiful
It was beautiful. The room looked just like the pictures and you are near all the restaurants and stores. Will definitely stay there again.
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酒店回复: Thank you for taking the time to write a review. We are glad that you enjoyed your stay with us. Best Regards
5.0分
其他
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Everything was excellent I had a king size bed. I never stayed in a place that you would feel like home. I forgot this is the second time. My friend introduced me to this type of suite. She said you would feel like home this is so true. I have no complaints about my stay. I would recommend this suite to everybody.
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酒店回复: Thank you for taking the time to submit a review. We are happy that you enjoyed your stay with us. We hope that you will think of us for any future stays you might have in the area. Best Regards.
2.0分
商务出差
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TERRIBLE customer service!
Upon arrival, we were given a single king bed even though I reserved a 2 queen bed room. The staff was absolutely no help. When I returned to the desk to request the correct room, I was told that there were no other rooms available (the parking lot was mostly empty) and I could leave it I wanted to. No other remedy was offered or supplied. Because it was late and we were very tired, we decided to stay and make the best of the situation. I asked to talk to the manager at least 3 times. Each time I asked a different person at the desk, I was given a very vague response about when the manager would be available. It was very clear that there was no manager onsite and one would not be present for several days. I was told a manager would call, yet, I never received any calls. Upon check out, I asked again to speak with a manager and requested a partial refund for the inconvenience. Again, I was completely blown off. No solution, compensation or remedy was offered or provided.
Additionally, the television did not work throughout our entire stay. It continuously became pixelated and then a black screen with a "no signal" message.
The hotel was cleanish -- only because it is brand new. They have only been open a short period of time, but already the accumulation of dust and debris was noticeable around the edges of the rooms, especially in the bathroom. I can only imagine the lack of cleanliness that will occur over time.
Don't stay here.
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酒店回复: We Would like to thank you for taking the time to submit a review. We would also like to apologize That your stay was not enjoyable for you. We have addressed the tv problem and have the company working on it to fix the static and the outage issue. We have also provided your feedback to hotel management about your interaction with the staff. It is our goal to make every guest feel like they are home and welcome every stay. And we regret that you did not get that experience. We would hope that you would give us a second chance and stay if you are in the area again. Once again we apologize that you did not enjoy your stay with us. Best regards
2.0分
家庭亲子
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Staff was unfriendly during check in and not available for check out at 7 am. How is a front desk not managed during morning hours when guests are trying to leave. The level of professionalism is nonexistent here.
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酒店回复: Thank you for taking the time to submit a review. We are sorry you did not have an enjoyable stay. We have submitted your concerns with Management to better improve the guest relation experience. We are also sorry that their was no one at the desk at your time of checkout. We do understand that at some times they might need to step away to excuse themselves for a brief period of time. We hope that you will give us another chance in the future to show you how wonderful your stay can be with us. Once again thank you for your review. And for being a Choice Privilege Member.
2.0分
家庭亲子
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Although the property was new, to many things were not up to par. We had no tv reception in our first room, and the front desk finally room changed us to a room that had tv reception that froze nearly every 2-3 minutes. Toiler paper holder in both rooms was nearly falling off the vanity side board. Bathroom had no hand/bath soap and the shampoo dispenser in the shower was totally empty. The previous guest had wiped what looked like snot on the wall above the towel rack and housekeeping failed to see this. I highly doubt they have a supervisor inspecting rooms before they are released to the front desk. My guess is she/he is cleaning rooms along side the housekeepers just to turn the volume of rooms each day! The hotel had 1 front desk associate on duty at 8:30 p.m. on a sold out night, and she was doing her best to accommodate us, but really? I don't think there was anyone else at the hotel until 9:30 p.m. You've got to do better owner/manager!
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酒店回复: Thank you for taking the time to submit a review. We would like to apologize that you did not enjoy your stay with us. We strive to make every guest feel like they are home. And we regret that we missed that mark with you and Hope that you will give us a second chance if you are in the area again. We have submitted your concerns with management to help improve the overall guest experience. And we have the tv company working on the issues with the Tv's. Once again thank you for taking the time to submit a review and hope you stay with us again and we can improve your experience with us. Best regards.
5.0分
商务出差
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Exceptional Stay with Minor Glitch
I recently had the pleasure of staying at this amazing new hotel during my business trip, and I must say, it exceeded my expectations! The customer service was superb; the staff went above and beyond to ensure my stay was comfortable and enjoyable. The hotel itself was immaculate, with a clean and modern design that made me feel right at home.
However, I did encounter a minor issue with the television, as it was glitching to the point where I couldn’t watch any of the channels. I ended up casting from my cell phone, which was a bit inconvenient.
Despite this hiccup, my overall experience was fantastic, and I would definitely recommend this hotel to anyone looking for a comfortable stay. I look forward to returning on my next visit!
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酒店回复: We are very happy that you enjoyed your stay and apologize for the TV glitch. Our IT provider has a solution coming shortly so we hope your next stay will be hiccup free. Thank you for your kind words. Your review made our day!
4.0分
家庭亲子
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I would like to say thank you Ms. Honey the property manager and Micheal one of the staff members despite some issues I had during this stay I would like to highlight these two because they went above and beyond to fix the issue. Other then that only thing I did not like the TVs were very static and hard to watch but other then that would visit again when I’m in town.
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酒店回复: Thank you for your kind words. Our IT provider has a solution to the TV issues forthcoming shortly. We hope your next stay with us will be issue free. Your kind words really mean a lot to us. Thank you so much.
3.0分
其他
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Just Okay
During the stay, one can easily tell that they’re still working on the hotel. Check in was easy. We had to go back down for the WiFi password, it wasn’t given out at check in. Not sure of the insulation between floors, but the people staying above us were really loud. They could have been heavy footed, but they were also up pacing all night which made it difficult to sleep. Hotel was clean, but it’s probably because everything is still new. No travel size anything in the bathrooms, and there was a used bar of soap still on top of the shampoo and conditioner dispenser in the shower. Overall, stay was okay, but we’ll look to stay somewhere else in the future.
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酒店回复: Thank you for taking the time out to submit a review. We would like to apologize you did not enjoy your stay with us. We have submitted your feedback to hotel management and are using it to improve the overall guest stay. We strive to make every guest feel like they are home. And we regret that we missed that mark with you and hope that you will give us a second chance if you are ever in the area again. Best regards
Dogs were in room across from us and barked a lot. Don’t know why we were put in that room. Was not that busy. Could have been placed a little further away from the dogs.
Long time to check in.
Map of property very poor.
Gave us 1st floor room. We are both over 80.
No way we could get our suitcases to 2nd floor.
Had to return to check in and change room.
Beautiful
It was beautiful. The room looked just like the pictures and you are near all the restaurants and stores. Will definitely stay there again.
Everything was excellent I had a king size bed. I never stayed in a place that you would feel like home. I forgot this is the second time. My friend introduced me to this type of suite. She said you would feel like home this is so true. I have no complaints about my stay. I would recommend this suite to everybody.
TERRIBLE customer service!
Upon arrival, we were given a single king bed even though I reserved a 2 queen bed room. The staff was absolutely no help. When I returned to the desk to request the correct room, I was told that there were no other rooms available (the parking lot was mostly empty) and I could leave it I wanted to. No other remedy was offered or supplied. Because it was late and we were very tired, we decided to stay and make the best of the situation. I asked to talk to the manager at least 3 times. Each time I asked a different person at the desk, I was given a very vague response about when the manager would be available. It was very clear that there was no manager onsite and one would not be present for several days. I was told a manager would call, yet, I never received any calls. Upon check out, I asked again to speak with a manager and requested a partial refund for the inconvenience. Again, I was completely blown off. No solution, compensation or remedy was offered or provided.
Additionally, the television did not work throughout our entire stay. It continuously became pixelated and then a black screen with a "no signal" message.
The hotel was cleanish -- only because it is brand new. They have only been open a short period of time, but already the accumulation of dust and debris was noticeable around the edges of the rooms, especially in the bathroom. I can only imagine the lack of cleanliness that will occur over time.
Don't stay here.
Staff was unfriendly during check in and not available for check out at 7 am. How is a front desk not managed during morning hours when guests are trying to leave. The level of professionalism is nonexistent here.
Although the property was new, to many things were not up to par. We had no tv reception in our first room, and the front desk finally room changed us to a room that had tv reception that froze nearly every 2-3 minutes. Toiler paper holder in both rooms was nearly falling off the vanity side board. Bathroom had no hand/bath soap and the shampoo dispenser in the shower was totally empty. The previous guest had wiped what looked like snot on the wall above the towel rack and housekeeping failed to see this. I highly doubt they have a supervisor inspecting rooms before they are released to the front desk. My guess is she/he is cleaning rooms along side the housekeepers just to turn the volume of rooms each day! The hotel had 1 front desk associate on duty at 8:30 p.m. on a sold out night, and she was doing her best to accommodate us, but really? I don't think there was anyone else at the hotel until 9:30 p.m. You've got to do better owner/manager!
Exceptional Stay with Minor Glitch
I recently had the pleasure of staying at this amazing new hotel during my business trip, and I must say, it exceeded my expectations! The customer service was superb; the staff went above and beyond to ensure my stay was comfortable and enjoyable. The hotel itself was immaculate, with a clean and modern design that made me feel right at home.
However, I did encounter a minor issue with the television, as it was glitching to the point where I couldn’t watch any of the channels. I ended up casting from my cell phone, which was a bit inconvenient.
Despite this hiccup, my overall experience was fantastic, and I would definitely recommend this hotel to anyone looking for a comfortable stay. I look forward to returning on my next visit!
I would like to say thank you Ms. Honey the property manager and Micheal one of the staff members despite some issues I had during this stay I would like to highlight these two because they went above and beyond to fix the issue. Other then that only thing I did not like the TVs were very static and hard to watch but other then that would visit again when I’m in town.
Just Okay
During the stay, one can easily tell that they’re still working on the hotel. Check in was easy. We had to go back down for the WiFi password, it wasn’t given out at check in. Not sure of the insulation between floors, but the people staying above us were really loud. They could have been heavy footed, but they were also up pacing all night which made it difficult to sleep. Hotel was clean, but it’s probably because everything is still new. No travel size anything in the bathrooms, and there was a used bar of soap still on top of the shampoo and conditioner dispenser in the shower. Overall, stay was okay, but we’ll look to stay somewhere else in the future.