酒店回复: ¡Muchas gracias por compartir tu experiencia! Nos alegra mucho saber que disfrutaste del apartamento, que lo encontraste limpio, espacioso y luminoso, y que la ubicación fue de tu agrado para visitar el Balcón de Europa.Agradecemos también tus comentarios sobre el proceso de check-in y las toallas; tomamos nota para valorar posibles mejoras y hacer la experiencia más cómoda para nuestros huéspedes. Nos alegra que hayas podido disfrutar de los alrededores y descubrir buenos lugares para desayunar.Esperamos tener la oportunidad de recibirte nuevamente en el futuro.
酒店回复: Chère cliente, cher client,Merci beaucoup pour votre retour positif. Nous sommes ravis de savoir que vous avez apprécié l’emplacement, la propreté des lieux ainsi que le service de changement des serviettes et du linge de maison.Nous comprenons que la vue arrière n’ait pas totalement répondu à vos attentes, et nous le regrettons. Votre remarque est bien prise en compte, car nous cherchons toujours à améliorer l’expérience de nos hôtes.Merci encore pour votre recommandation. Ce serait un plaisir de vous accueillir de nouveau lors d’un prochain séjour à Nerja.Cordialement,
2.0分
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We have been to Nerja many times and thought this time we would stay in an apartment. The pictures and descriptions of The Toboso Plaza Apartments persuaded us to book a studio apartment. On the positive side, the apartments are new and brightly furnished and the town centre and beaches are a 10 minute walk downhill, and the bus station is less than 5 minutes away. As many of the other reviews have pointed out, entry to the building requires an access code. To then use the automated check-in you need a booking reference. We were not provided with either by easyJet Holidays but we had the foresight to contact Toboso in advance so we could at least gain access to the premises and check-in using the automated system. Other guests didn’t fare so well with many arriving during our stay facing problems checking-in. The studio apartments are on the ground floor right next to the entrance so we heard these guests trying to gain access to the building and then talking, often late at night, through the hotel intercom trying to resolve their problems. One night, a fire alarm went off in the building at 2.15am as somebody in one of the other rooms had been smoking. I had to get up and attempt to get it resolved by speaking to reception through the intercom only to be told by the receptionist that I should try and wake up the offending occupants so that they could speak to them about the matter! Eventually, someone arrived in the early hours to disarm the alarm. There is no information in the apartments about the schedule for servicing the rooms, so on more than one occasion we had to visit the main hotel in town to request new towels, toilet rolls and the emptying of bins. There is a public motorcycle park right outside the entrance so guests have to endure the sound of bikes constantly coming and going at all times of day and night. We booked our three week holiday at the Toboso Plaza as the description on the easyJet Holidays website clearly states that guests could use the facilities at the Toboso Apar-Turis Apartments in the town centre. This was particularly important for us as we wanted to use a pool as the Toboso Plaza didn’t have one. However when we went to the Apar-Turis to use their facilities, we were advised by their receptionist that because of insurance reasons, guests from the Plaza are not allowed to use them. The suitably of the Toboso Plaza Apartments for accommodating holiday guests must be questioned as it is no better than a Travelodge. The walls in the building are paper thin and the stone floors amplify every sound, so you could hear everything, and I mean everything, from the adjoining rooms, especially at night. This was particularly a problem at weekends when there seemed to be an influx of short term staying guests. We had many sleepless nights as a result. We are not people who have cause to moan about our holiday accommodation, but this place was the exception, so I wouldn’t recommend staying here.
1.0分
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We had a terrible experience trying to gain access when we arrived. We had to wait for another guest to come out to open the entrance door for us. Then there was a check in machine. No reception. So we started the check in. The reference we were given on our reservation form was NOT the check-in number we needed. We then, with the help of a cleaner, who appeared in the hallway, and rang the owner to get the right reference, proceeded to complete the check-in, took about 20 minutes. Our room keys came out of the machine. When we entered the apartment, we discovered it was tiny and there was no balcony. The windows had bars on them. Very claustrophobic. The apartment didn't even have a toaster. Several times over the next few days, I had to let in and help new guests arriving, to check-in. Very stressful. We were there for 10 nights and the sheets were changed once. We will never go back there!
这家酒店很安静，地理位置也很好。
设施很干净，我很喜欢，
但是我在使用酒店的自助入住机时遇到了一些问题。
呜呜呜
不过，工作人员远程协助了我，所以我很快就办理了入住。
退房是在门边的邮箱里办理的，非常方便！
步行 5-10 分钟即可到达欧洲阳台，
附近的 Mercadona 超市步行约 5 分钟即可到达，非常方便。
Mercadona 超市后面有一个免费停车场，也很方便。
非常干净且装修精美的公寓
全新
千万别订这家公寓！我们到达时遇到了糟糕的入住体验。我们不得不等另一位客人出来帮我们开门。然后才发现有一台自助入住机，但没有前台。我们只好开始办理入住。预订单上的参考编号和我们需要的入住号码完全不一样。后来，一位清洁工突然出现在走廊里，我们才打电话给房东确认了正确的参考编号，这才最终完成了入住手续，花了大约20分钟。房间钥匙从机器里出来了。进到公寓后，我们发现房间非常小，而且没有阳台。窗户上还装了铁栅栏，感觉非常压抑。公寓里甚至连烤面包机都没有。接下来的几天里，我不得不多次帮新来的客人开门入住，真是太累了。我们住了10晚，床单只换过一次。我们再也不会去那里了！
这间一居室公寓很棒。空间宽敞，淋浴间很大，热水充足，家具是宜家的，主卧和客厅的空调都很好，还有一台英式电视——多乐仕咖啡机真是个惊喜。步行15分钟即可到达布里亚纳海滩，路程略陡，步行10分钟即可轻松到达镇中心。大型超市就在拐角处，步行2分钟即可到达。不过，最好提前联系他们获取大楼密码和您的推荐人信息，以便顺利完成自助入住。入住过程其实还不错，虽然当时正好有克里斯蒂安在场帮忙，他真是帮了大忙。是的，外面有个摩托车停放处，但停放摩托车的是通勤者和当地居民，不是摩托车帮派，所以不会造成任何问题。
我很喜欢这间公寓。一切都非常干净、一尘不染、宽敞明亮。
去欧洲阳台甚至不到十分钟。
在自助办理入住手续很麻烦，耗时很长，而且很热。如果有人先你办理入住，情况就更糟了。
毛巾很薄。
附近有几家有趣的早餐店。
床很舒服，枕头也很好！公寓很干净。每天都有清洁人员来打扫，还会给我换新毛巾。地理位置优越，靠近海滩（步行10分钟），距离公交车站步行2分钟。咖啡机很不错。我到的时候它坏了。几个小时后换了一台新的。可惜的是，屋顶露台只开放到下午6点。唯一的缺点是没有室外露台。
太令人失望了。服务太差了。我们前一天打电话问了几个问题，结果给了错误的信息。入口应该是……
地理位置优越，清洁程度一流，清洁工作有保证，此外还提供顶级毛巾和床单更换服务，靠近各种场所，我推荐这个地方。后视镜太糟糕了。
We have been to Nerja many times and thought this time we would stay in an apartment. The pictures and descriptions of The Toboso Plaza Apartments persuaded us to book a studio apartment. On the positive side, the apartments are new and brightly furnished and the town centre and beaches are a 10 minute walk downhill, and the bus station is less than 5 minutes away. As many of the other reviews have pointed out, entry to the building requires an access code. To then use the automated check-in you need a booking reference. We were not provided with either by easyJet Holidays but we had the foresight to contact Toboso in advance so we could at least gain access to the premises and check-in using the automated system. Other guests didn’t fare so well with many arriving during our stay facing problems checking-in. The studio apartments are on the ground floor right next to the entrance so we heard these guests trying to gain access to the building and then talking, often late at night, through the hotel intercom trying to resolve their problems. One night, a fire alarm went off in the building at 2.15am as somebody in one of the other rooms had been smoking. I had to get up and attempt to get it resolved by speaking to reception through the intercom only to be told by the receptionist that I should try and wake up the offending occupants so that they could speak to them about the matter! Eventually, someone arrived in the early hours to disarm the alarm. There is no information in the apartments about the schedule for servicing the rooms, so on more than one occasion we had to visit the main hotel in town to request new towels, toilet rolls and the emptying of bins. There is a public motorcycle park right outside the entrance so guests have to endure the sound of bikes constantly coming and going at all times of day and night. We booked our three week holiday at the Toboso Plaza as the description on the easyJet Holidays website clearly states that guests could use the facilities at the Toboso Apar-Turis Apartments in the town centre. This was particularly important for us as we wanted to use a pool as the Toboso Plaza didn’t have one. However when we went to the Apar-Turis to use their facilities, we were advised by their receptionist that because of insurance reasons, guests from the Plaza are not allowed to use them. The suitably of the Toboso Plaza Apartments for accommodating holiday guests must be questioned as it is no better than a Travelodge. The walls in the building are paper thin and the stone floors amplify every sound, so you could hear everything, and I mean everything, from the adjoining rooms, especially at night. This was particularly a problem at weekends when there seemed to be an influx of short term staying guests. We had many sleepless nights as a result. We are not people who have cause to moan about our holiday accommodation, but this place was the exception, so I wouldn’t recommend staying here.
We had a terrible experience trying to gain access when we arrived. We had to wait for another guest to come out to open the entrance door for us. Then there was a check in machine. No reception. So we started the check in. The reference we were given on our reservation form was NOT the check-in number we needed. We then, with the help of a cleaner, who appeared in the hallway, and rang the owner to get the right reference, proceeded to complete the check-in, took about 20 minutes. Our room keys came out of the machine. When we entered the apartment, we discovered it was tiny and there was no balcony. The windows had bars on them. Very claustrophobic. The apartment didn't even have a toaster. Several times over the next few days, I had to let in and help new guests arriving, to check-in. Very stressful. We were there for 10 nights and the sheets were changed once. We will never go back there!