酒店回复: Thank you for choosing the Tru by Hilton Stockbridge. We are so happy to hear you enjoyed your stay and we hope to see you again soon!
5.0分
商务出差
原文
翻译提供方:Google
彬彬有礼 - 乐于助人 - 专业
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酒店回复: Hello Mike,Thank you for choosing the Tru by Hilton Stockbridge during your trip to the greater Atlanta area. We are so happy to hear you enjoyed your stay with us and we hope to see you again soon!
5.0分
情侣出游
Very nice, clean facility with lots of snack options, comfy lounge area, and an excellent breakfast. Will stay here again.
2.0分
其他
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I stayed at better hotels in Stockbridge
I stayed there for three days; overall, it was just OK. I stayed at this hotel versus another one I usually stay at because it's new and has better stars. My room was right by the elevator, so I could hear every time somebody got off; the walls are very thin. I could hear people on both sides of me. One of the toilet paper rolls was disgusting, so I immediately threw that out and got another one from the housekeeper. Each day I went out and came back, the bed was not made; the trash was not taken out, and there were no fresh towels. I had to find the housekeeper again so I could get fresh towels and unload my trash. The staff downstairs just sits around on their phones and doesn't really acknowledge you when you leave. Right before I was checking out, I was going downstairs to load my car. The housekeeper asked if I was leaving; I said no, not yet. When I came back upstairs, the housekeeper was coming out of my room and handed me my phone and wallet. I asked her why she was in there when I wasn't even checking out yet. She stated that she thought I said I was leaving. I replied back, 'I never said that; I said I wasn't leaving yet.' I quickly checked my wallet to make sure all my money was still in there, and it was. This has never happened to me before. When I went to check out downstairs, I informed them, but they didn't really seem to care. All they said was, 'OK, we will look into it.' I learned my lesson; I will continue to stay at the hotel I always stay at.
4.0分
朋友出游
Great hotel. A bit noisy due to being next to the interstate. Staff is great and very helpful. Convient location.
5.0分
其他
Stayed on our way to Disney/Florida Great place with clean rooms. So many options for breakfast. Will definitely stay here again.
3.0分
其他
2 day's in a row housekeeping didn't clean my room. Checked out 2 day's early and stayed somewhere else.
3.0分
其他
Checked our 2 day's early. Housekeeping didn't clean room 2 day's in a row. Conditioner bottle was empty the whole time I there.
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酒店回复: Hello Ron,Thank you for choosing the Tru by Hilton Stockbridge during your trip to the greater Atlanta area. We are so sorry to hear that your stay at our location was not up to your expectations. We are constantly striving to improve the guest experience, and your feedback is vital to that effort. I will be reviewing what went wrong with the team so that we can do better in the future. Thank you again for choosing Tru by Hilton and we hope to see you again in the future.
5.0分
情侣出游
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Stopped for one night on our way home from Florida. Nice clean hotel. Very friendly staff. Breakfast was great. You could hear traffic from the interstate, so that would be the only down fall. Overall great place to stay.
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酒店回复: Hello Lisa,Thank you for choosing the Tru by Hilton Stockbridge during your trip to the greater Atlanta area. We are so happy to hear you enjoyed your stay with us and we hope to see you again soon!Tru by Hilton Stockbridge Management
5.0分
其他
Everything was great, the staff was friendly and welcoming. Thank you for making my stay pleasant!
太棒了!
入住手续办理得非常顺利快捷,前台人员也及时为我们推荐了几家很棒的当地餐厅。酒店很棒,员工也更友善。做得好!
彬彬有礼 - 乐于助人 - 专业
Very nice, clean facility with lots of snack options, comfy lounge area, and an excellent breakfast. Will stay here again.
I stayed at better hotels in Stockbridge
I stayed there for three days; overall, it was just OK. I stayed at this hotel versus another one I usually stay at because it's new and has better stars. My room was right by the elevator, so I could hear every time somebody got off; the walls are very thin. I could hear people on both sides of me. One of the toilet paper rolls was disgusting, so I immediately threw that out and got another one from the housekeeper. Each day I went out and came back, the bed was not made; the trash was not taken out, and there were no fresh towels. I had to find the housekeeper again so I could get fresh towels and unload my trash. The staff downstairs just sits around on their phones and doesn't really acknowledge you when you leave. Right before I was checking out, I was going downstairs to load my car. The housekeeper asked if I was leaving; I said no, not yet. When I came back upstairs, the housekeeper was coming out of my room and handed me my phone and wallet. I asked her why she was in there when I wasn't even checking out yet. She stated that she thought I said I was leaving. I replied back, 'I never said that; I said I wasn't leaving yet.' I quickly checked my wallet to make sure all my money was still in there, and it was. This has never happened to me before. When I went to check out downstairs, I informed them, but they didn't really seem to care. All they said was, 'OK, we will look into it.' I learned my lesson; I will continue to stay at the hotel I always stay at.
Great hotel. A bit noisy due to being next to the interstate. Staff is great and very helpful. Convient location.
Stayed on our way to Disney/Florida Great place with clean rooms. So many options for breakfast. Will definitely stay here again.
2 day's in a row housekeeping didn't clean my room. Checked out 2 day's early and stayed somewhere else.
Checked our 2 day's early. Housekeeping didn't clean room 2 day's in a row. Conditioner bottle was empty the whole time I there.
Stopped for one night on our way home from Florida. Nice clean hotel. Very friendly staff. Breakfast was great. You could hear traffic from the interstate, so that would be the only down fall. Overall great place to stay.
Everything was great, the staff was friendly and welcoming. Thank you for making my stay pleasant!