酒店回复: Dear Valued Guest,Thank you for your feedback. We're glad you found our staff welcoming, but we're very sorry to hear the rest of your stay fell short of expectations. Your comments about the room and breakfast have been noted, and we’re addressing these issues as part of our ongoing improvement efforts. We hope to have the chance to provide a better experience in the future.Kind Regards,
5.0分
其他
原文
翻译提供方：Google
工作人员热情好客，照顾周到。
温暖、友好、干净，食物也很美味。
酒店有些地方看起来有点陈旧，需要翻新，我知道翻新正在计划中。
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酒店回复: DearAmanda,Thank you so much for your lovely feedback! We're so pleased to hear you felt well looked after and enjoyed the warm, friendly atmosphere, cleanliness, and delicious food.We really appreciate you taking the time to share your experience and hope to welcome you back again soon.Best Regards,
2.0分
其他
原文
翻译提供方：Google
可惜其他客人太吵，我几乎没睡着。这不是酒店的错。
休闲设施很棒。
4.0分
商务出差
原文
翻译提供方：Google
普雷斯顿附近
1.0分
其他
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Absolute joke of a place. No wine except Tesco, room overlooks a skip, fire alarms went off in middle of night (reviews suggest this is a regular occurrence) and the spa...... I have no words. Worse than my local leisure centre. Avoid!
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酒店回复: Dear Natalie,Thank you for taking the time to share your feedback, and I’m truly sorry to hear that your experience did not meet expectations. Please accept my sincere apologies for the inconvenience you encountered during your stay, particularly regarding the fire alarm disruption and your disappointment with some of our facilities.We take all feedback seriously and are already reviewing your comments with our team to ensure these issues are properly addressed. While I understand your disappointment, I do hope you might consider giving us another opportunity in the future to provide you with the relaxing and enjoyable stay that so many of our guests experience.Warm regards,Stephen PintoGeneral ManagerPark Hall Hotel and Spa, LancashireA Member of Radisson Individuals
4.0分
商务出差
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The cottage’s are quaint and quiet. They have been renovated but essential features are missing. No plug sockets next to the bed, no ambient lights or bedside lights just very bright downlights in the ceiling. Toilet mounted to close to the wall leaving not enough room to sit comfortably and ice cold floors.
Overall I enjoyed the hotel, will definitely stay there again.
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酒店回复: Dear Paul,Thank you very much for sharing your feedback and for rating your stay with us so positively. I’m delighted to hear you enjoyed the peaceful setting of our cottages and that you’d be happy to stay with us again.We also truly appreciate your constructive comments regarding the room layout and lighting. Feedback like yours is invaluable as it helps us identify where improvements can be made to enhance our guests’ comfort and experience.We look forward to welcoming you back to Park Hall Hotel and Spa on your next visit.Warm regards,Stephen PintoGeneral ManagerPark Hall Hotel and Spa, LancashireA Member of Radisson Individuals
2.0分
其他
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Very shoddy
The door was damaged and wouldn’t lock. We changed rooms because of this. We were given an upgrade. Well the kettle didn’t work the walls had marks all over them. A really shoddy room. I won’t be staying in this hotel again which is a shame because it’s a lovely location.
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酒店回复: Dear Sharyl,Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced during your stay, particularly with the door, kettle, and condition of your room. This certainly does not reflect the high standards we strive to maintain.I’m pleased our team was able to offer you an upgraded room, but it’s disappointing to learn that your experience still fell short of expectations. Please be assured that I’ve shared your comments with our maintenance and housekeeping teams to address these concerns immediately.We truly value your comments as they help us improve, and I do hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.Warm regards,Stephen PintoGeneral ManagerPark Hall Hotel and Spa, LancashireA Member of Radisson Individuals
入住很方便，员工也很友好。
小型套房与广告宣传不符。图片上显示房间装修精美，但我们实际入住时却并非如此。房间很脏，地板上满是爆米花，到处都是灰尘，床上用品也存在问题。墙壁受损，维修也很差（房东的特别要求），整个酒店弥漫着令人作呕的污水味。
凌晨3点，火警警报响了5秒钟，第二天没有任何解释或道歉。
退房时，前台似乎并不关心我们的住宿，好像我们因为接私人电话而把人拉走了。
这根本不能称之为水疗酒店。酒店有游泳池和蒸汽房，还不错，但桑拿房的水温不高。如果能提前告知储物柜需要1英镑硬币就更好了，因为我们入住期间从房间到水疗区不太方便。
住宿体验不错，但略有不足
酒店前台和主要区域都非常漂亮——现代、干净、维护良好，所以第一印象很棒。房间本身也很漂亮舒适。然而，通往房间的走廊感觉有些陈旧，而且不幸的是，防火门整夜不停地砰的一声关上，这影响了睡眠质量。
阳台的景色有点令人失望，直接看到破旧的屋顶和工业氛围——并不令人放松。水疗中心也是好坏参半——要到达那里，你实际上必须离开酒店，在外面走一圈，这是我们没想到的。我们跟着水疗中心的指示牌走，结果不小心走到了一个建筑工地，这让我们很困惑。到了那里，水疗中心还不错，但没有按摩浴缸，而且从泳池到桑拿房要走一段路。
好的一面是，早餐很美味——新鲜、美味，而且选择丰富。
总体而言，这次住宿体验还不错，但有些事情确实影响了这次体验。
不符合标准
酒店完全达不到丽晶酒店一贯的标准。员工很棒，但酒店略显陈旧，需要彻底翻新。我住的是小型套房，床很舒服，但房间里没有冰箱/迷你吧，没有梳妆台，也没有镜子，而且距离插座太远，无法梳妆。房间简陋，根本达不到预期的小型套房标准。早餐很糟糕，我9点15分到达（服务结束前45分钟），大部分食物都卖光了。没有糕点，只有切片吐司（超市切片面包），欧陆式早餐选择包括看起来很干的奶酪片和廉价的火腿。除了放在电炉上的食物外，没有其他熟食可供选择。非常非常失望
工作人员热情好客，照顾周到。
温暖、友好、干净，食物也很美味。
酒店有些地方看起来有点陈旧，需要翻新，我知道翻新正在计划中。
可惜其他客人太吵，我几乎没睡着。这不是酒店的错。
休闲设施很棒。
普雷斯顿附近
Absolute joke of a place. No wine except Tesco, room overlooks a skip, fire alarms went off in middle of night (reviews suggest this is a regular occurrence) and the spa...... I have no words. Worse than my local leisure centre. Avoid!
The cottage’s are quaint and quiet. They have been renovated but essential features are missing. No plug sockets next to the bed, no ambient lights or bedside lights just very bright downlights in the ceiling. Toilet mounted to close to the wall leaving not enough room to sit comfortably and ice cold floors.
Overall I enjoyed the hotel, will definitely stay there again.
Very shoddy
The door was damaged and wouldn’t lock. We changed rooms because of this. We were given an upgrade. Well the kettle didn’t work the walls had marks all over them. A really shoddy room. I won’t be staying in this hotel again which is a shame because it’s a lovely location.