酒店回复: Greetings from Legend Valley Hotel,It is heartwarming to hear that you enjoyed the nostalgic atmosphere of your room, as well as the friendliness of our team. Creating a warm and memorable stay for our guests is always our goal, and your kind words encourage us greatly. We are also pleased that you found the breakfast menu extensive and satisfying, as we put much care into offering a variety that can delight different tastes.We are truly glad you had a wonderful stay with us, and we hope to have the pleasure of welcoming you back to Legend Valley Hotel for another memorable experience.Warm regards,
3.1分
连通房山谷景
家庭亲子
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细节决定成败
吵,是这家五星高尔夫酒店最大败笔
Legend Valley Hotel Ha Nham,2025年全新开业,硬件确实很能打:欧式城堡建筑,设施新、配置全,完全符合五星级标准。
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us.We would like to sincerely apologize for the inconvenience caused by the insufficient soundproofing in your room. Providing a quiet and comfortable environment is one of our fundamental responsibilities, and we regret that we did not meet this standard during your stay.Please be assured that we take your comments very seriously. Our Management and Engineering teams have been informed and are currently reviewing the soundproofing conditions to identify appropriate improvement measures. We are committed to making the necessary adjustments to enhance the comfort of our guests.Your feedback is extremely important to us, and we truly appreciate you bringing this matter to our attention. We hope to have the opportunity to regain your trust and provide you with a significantly improved experience in the future.SincerelyLegend Valley Hotel.
5.0分
豪华双床房 - 池景
朋友出游
房间设施齐全,舒适宽敞
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酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback!We are delighted to hear that you were satisfied with our environment, cleanliness, service, and facilities.We truly appreciate your kind rating and look forward to welcoming you back in the near future.
5.0分
池景豪华特大床房
商务出差
环境很好,非常舒适,住起来比较舒心、安静!下次还继续住这样的酒店。
也会推荐朋友,同事,同学。住这样的酒店。
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酒店回复: Thank you very much for choosing Legend Valley and for your kind feedback.We’re delighted to hear that you enjoyed your stay with us.Your satisfaction means the world to us, and we would love to welcome you back soon
5.0分
山谷景豪华特大床房
商务出差
前台服务员MY热情好客,对待客人态度真诚!
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酒店回复: “Dear Guest,Thank you very much for your kind feedback. We are delighted to know that our front desk colleague, MY, welcomed you with warm hospitality and sincere service. Your recognition is truly appreciated and will encourage our entire team to continue delivering the best experiences to our guests.We look forward to welcoming you back soon.”
酒店回复: Thank you for your kind feedback! I’m very happy to hear you were satisfied with the booking process. Should you need any assistance in the future, feel free to reach out directly.
酒店回复: 尊敬的Jasmin女士:
非常感谢您抽出时间与我们分享您的详细反馈。我们非常感谢您的宝贵意见,因为这些意见有助于我们不断提升服务质量。
对于您在入住期间遇到的不便,我们深表歉意。我们非常抱歉,独立日庆祝活动造成了如此大的噪音,影响了您的休息。我们深知安静舒适的环境至关重要,并将在未来的活动中进行更完善的沟通和噪音控制措施。
关于健身房,我们很抱歉未能达到您的期望。您关于毛巾、消毒用品和饮水杯不足的反馈已告知我们的客房清洁和维护团队,我们将确保这些设施始终准备齐全并可用。
对于第二天的早餐品种不足,我们也深表歉意。我们将与餐厅团队一起改进早餐服务,确保即使客人较少,也能为每位客人提供充足的选择。
积极的一面是,我们很高兴得知我们的员工以其友好和乐于助人的态度给您留下了良好的印象。我们很高兴提供免费洗衣服务、出租车安排协助以及饮用水和雨伞等贴心服务,让您入住更加舒适。
再次感谢您指出我们酒店的不足之处,并诚挚地感谢您指出我们的优点和有待改进的地方。我们希望未来有机会再次欢迎您,以便为您提供更愉快、更顺畅的体验。
Diem
预订专员
点评来源 Trip.com
5.0分
池景豪华特大床房
情侣出游
很舒服,客服服务比较随意
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酒店回复: Thank you for your kind feedback! I’m very happy to hear you were satisfied with the booking process. Should you need any assistance in the future, feel free to reach out directly.
非常不错的一次商务旅行,服务非常好,特别服务员Diem.Lien非常热情的服务,早餐也很好吃,商务旅行推荐这家酒店居住。
细节决定成败
吵,是这家五星高尔夫酒店最大败笔
Legend Valley Hotel Ha Nham,2025年全新开业,硬件确实很能打:欧式城堡建筑,设施新、配置全,完全符合五星级标准。
步行可达新开的Bright Park游乐场,紧邻BRG目前顶配的双18洞高尔夫球场(含Twin Oaks场),餐食水准也在线,本来是度假+打球的绝佳选择。
白天,住客都出去玩,去打球,还挺安静的,但一到晚上,体验直接崩盘😫
隔音差到离谱
走廊脚步声、隔壁说话声、对面房间喧哗声听得一清二楚,整层楼还带着巨大回音,隔壁玩闹到凌晨四点,我们根本无法入睡。
好不容易熬到隔壁房睡💤了,才眯了两小时,清晨保洁噪音、住客出门打球、脚步声的喧哗又接踵而来,整层楼回声不断。
这家主打高尔夫的高端酒店,
客群本就是喜静、注重睡眠、追求休息质量的高净值人群,白天打球、游玩已经体力透支,晚上却连最基本的安稳觉都保障不了,真的很影响体验。
环境再好、球场再新、设施再齐全,
睡不好,一切都白搭。
小槽点:早餐只到9:30,时间太赶,还没12点催促退房,打电话催,上楼催,留下很差的印象。
我特意观察过,保洁员说话、走路其实都很小声,但在房间里听却格外大声,这明显已经不是客人或员工素质的问题,更像是酒店根本没做专业的隔音工程处理。
建议酒店务必重视隔音问题,高端度假,安静与睡眠,才是最核心的刚需。
房间设施齐全,舒适宽敞
环境很好,非常舒适,住起来比较舒心、安静!下次还继续住这样的酒店。
也会推荐朋友,同事,同学。住这样的酒店。
前台服务员MY热情好客,对待客人态度真诚!
新酒店,很干净,设施不错,价格合理,员工友好。前台名叫My的接待员很热情。不过离市中心有点远,房间里有蚊子,电视也太小了。
环境:非常舒适的一家酒店。
服务:人员服务态度非常棒,个个人都是笑脸相迎,说中文也是可以对接。
卫生:非常干净整洁,里里外外都是,没什么灰麈。
设施:该有的功能都有,游泳池、健身器材设备也有。
反正我下次出差过来还会继续住的。
这家酒店地理位置非常偏僻。入住第一天,酒店里有很多客人都在庆祝独立日,声音特别吵。房间里什么都听得一清二楚,感觉糟糕透了。
健身房基本不能用。没有毛巾,也没有消毒液。饮用水也没有杯子。
第二天感觉我们是唯一的客人,早餐因此也变得毫无选择,只有水果、面包和黄油。
员工非常友好和乐于助人。每个房间每天可以免费清洗三件衣物,这很棒。他们还帮我们预订了出租车,提供了水和雨伞。
很舒服,客服服务比较随意
房间非常漂亮和干净。