酒店回复: 尊敬的宾客，感谢您与我们分享如此美好的入住体验。很高兴得知您对酒店整洁高端的环境、员工亲切友好的服务态度以及便利的地理位置感到满意。您的肯定对我们团队而言是莫大的鼓励。期待在不久的将来再次欢迎您莅临金边香格里拉酒店！诚挚问候，金边香格里拉酒店管理团队

酒店回复: 尊敬的贵宾，我们很高兴您对酒店环境、安静氛围以及早餐表示满意。同时，对于客房纸巾补充不足及沐浴露未及时添加的问题，我们深表歉意。这未达到我们应有的服务标准。我们已将您的反馈转达相关部门，并会加强检查与补充流程，确保类似情况不再发生。感谢您的理解与建议，这将帮助我们不断提升服务品质。期待在不久的将来再次欢迎您的光临。此致敬礼香格里拉酒店管理团队

酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your recent stay did not meet your expectations, and we sincerely regret the inconvenience you experienced.Your comments regarding the early check-in communication, the availability of amenities, and the breakfast experience are very important to us. We understand how these points impacted your stay, and we will be reviewing them closely with the relevant teams to ensure they are addressed and improved.We are also sorry to hear that the view from your room and the replenishment of amenities did not meet your expectations.On a positive note, we are pleased to know that our front desk team and pool colleagues left a good impression through their friendliness and assistance.We would greatly appreciate the opportunity to discuss your experience further and to regain your confidence in us. If you are willing, please contact us, and our management team will reach out personally.Thank you again for your feedback. We hope to have the chance to welcome you back in the future for a much improved experience.Warm regards,Shangri-La Phnom Penh Team

酒店回复: 尊敬的宾客，感谢您选择下榻我们酒店，并抽出宝贵时间分享入住体验。很高兴您喜欢酒店的地理位置、城市景观以及日出日落美景，也感谢您对周边美食的肯定。对于您对客房的意见，我们已记录在案，并会持续改进，为宾客提供更舒适的入住体验。期待未来有机会再次欢迎您回到金边，为您带来更完善的体验。衷心祝好，金边香格里拉酒店管理团队

酒店回复: Dear Maplee2011,Thank you for taking the time to share your feedback. We truly appreciate your comments and are glad to know you enjoyed our breakfast selection and fresh fruits. Your constructive insights are equally valuable, as they help us identify opportunities to further enhance our guest experience.We hope to have the pleasure of welcoming you back again to experience our continuous improvements.Warm regards,The Shangri-La Phnom Penh Team

酒店回复: Dear uncle D,Thank you for your generous review and for sharing such beautiful photos of your stay with us. We’re delighted you enjoyed our location and the vibrant surroundings, as well as the views from the hotel. Your kind words mean a lot to our team, and we look forward to welcoming you back to Shangri-La Phnom Penh soon.Warm regards,Shangri-La Phnom Penh team

酒店回复: Dear Belllaaaa,Thank you for taking the time to share your experience with us. We are delighted you enjoyed our hotel cleanliness and that you enjoyed our facilities.At the same time, we sincerely apologize for the inconvenience you encountered with your room extension and housekeeping service. We understand how frustrating it must have been to receive repeated calls about check-out despite extending your stay, and for the housekeeping schedule not being honored as promised. Please rest assured that we are reviewing this matter closely with our team to ensure clearer communication and better follow-through moving forward.Your feedback is extremely valuable as it helps us improve both our service consistency and guest communication. We truly hope to have the opportunity to welcome you back and provide you with a seamless and comfortable stay next time.Best regards,Shangri-La Phnom Penh Team

酒店回复: Dear 神隐七狼,Thank you for your outstanding feedback. We are pleased to know you enjoyed our central location, panoramic views, and international service standards. Your kind words mean a great deal to us, and we look forward to welcoming you again on your next visit to Phnom Penh.Shangri-La Phnom Penh Team

酒店回复: 尊敬的宾客， 感谢您的好评。我们很高兴得知您对酒店的景色、美食以及热情周到的服务感到满意。期待您的再次光临。 金边香格里拉大酒店团队

酒店回复: 尊敬的 Samy 67： 感谢您抽出宝贵时间分享您的反馈。我们很高兴得知您对我们周到的服务和丰富的自助餐选择感到满意。我们非常感谢您对客房设施和早餐品质的评价，并将与我们的团队一起进行评估，以进一步提升您的入住体验。我们期待您的再次光临。 金边香格里拉大酒店团队