Our room really smelled like a kitchen in a Chinese restaurant. We were too tired to change rooms. The staff were courteous and responded to the complaint at checkout that they would put a machine in the room, but that rooms do facilitate long stays and cooking. Just think that should have been mitigated before allowing another occupant. Clothes, suitcase, self absorbed the odor.
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酒店回复: Thank you for taking time to tell us about your recent stay at My Place St. Joseph , MO. Your feedback is valuable and will help us make necessary improvements. We hope to see you again!
4.0分
其他
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Room double booked on sold out night. Jamaica turned that lemon into lemonade. Not my first choice of places to stay but I would be willing to consider them in the future because of the desk staff.
5.0分
家庭亲子
The room was clean and new and we enjoyed the full kitchen, exactly what we needed for our quick stay.
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酒店回复: Thank you for taking time to tell us about your recent stay at My Place Hotel St. Joe . It is great to know that you enjoyed your stay. We hope to see you the next time you are in the area.
4.0分
商务出差
Yes clean very friendly staff. Tried to get discount due to going to need a place next 13 weeks 3-4 days a week. Would not give me any. Will keep lookkng
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酒店回复: Thank you for your feedback. Unfortunately our extended stay rate applies to stays 7 nights or more. Guests that stay 3-4 nights will be subject to the nightly rate and the discounted rate that you were quoted on the phone did not meet your expectations. We hope to be able to serve you in the futurel
5.0分
其他
Excellent facility. Very clean and nicer/better equipped than I thought it would be for this price. Great value!
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酒店回复: Michael,Thank you for you taking time to tell us how pleased you were with your recent stay at My Place Hotel -St. Joseph , MO . It is a pleasure to provide excellent service and clean rooms. We look forward to serving you again the next time you are in the area!
1.0分
商务出差
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There was no check in. I stayed the previous week as I made a mistake when I made the reservation. I stayed the 12th. When I called you all I was told that it was not refundable. Never again will I use you!
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酒店回复: Thank you for your feedback. Prepaid /third-party reservations such as the one you had cannot be changed at the property and you must contact the booking site for any cancellations or refunds. Prepaid reservations are non refundable and you must contact the booking site for issues with the policy.
3.0分
其他
Dirty shower, roomed smelled musty and like someone left dirty laundry in the room for several days. Staff was nice and parking felt safe.
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酒店回复: Thank you for taking time to tell us about your recent stay at My Place Hotel - St, Joseph, MO. I apologize that your room failed to meet your expectations as well as our brand standards. Your feedback is valuable and will be used to improve the in the areas mentioned. We hope to have the chance to serve you again the next time you are in the area.
4.0分
家庭亲子
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Very clean. My recommendation is to install higher toilets which would aid the aging population, and to ensure the soap/shampoo/conditioner containers are filled (our soap dispenser was empty). The main room was very nice, spacious, etc. The bathroom would improve if it were a foot wider.
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酒店回复: Thank you for taking time to tell us about your recent stay at My Place Hotels -St. Joseph, MO. I would like to apologize for falling short in the areas mentioned.Your valuable feedback will be shared with our staff and used to make necessary improvements.
4.0分
其他
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My Place Hotel - St. Joseph
Comfortable and quiet. Drip coffee maker in room had filter and grinds built in. No other utensils, plates, bowls were available. There is a YMCA and Genesis close by. I would stay here again.
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酒店回复: Thank you for leaving feedback on your recent stay. It is great to know that you were please with your overall stay. We appreciate your feedback , and will share it with the staff. We hope you come see us again the next time you are in the area!
5.0分
家庭亲子
It’s new, so it’s super clean. If they keep it this way it will be great. Bed and pillows super comfortable. Really nice for the $$
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酒店回复: Thank you for taking time to tell us about your most recent stay at My Place Hotel St. Joseph, MO.It is rewarding to know that you enjoyed your stay . We appreciate your feedback and welcome you back the next time you are in the area !
Our room really smelled like a kitchen in a Chinese restaurant. We were too tired to change rooms. The staff were courteous and responded to the complaint at checkout that they would put a machine in the room, but that rooms do facilitate long stays and cooking. Just think that should have been mitigated before allowing another occupant. Clothes, suitcase, self absorbed the odor.
Room double booked on sold out night. Jamaica turned that lemon into lemonade. Not my first choice of places to stay but I would be willing to consider them in the future because of the desk staff.
The room was clean and new and we enjoyed the full kitchen, exactly what we needed for our quick stay.
Yes clean very friendly staff. Tried to get discount due to going to need a place next 13 weeks 3-4 days a week. Would not give me any. Will keep lookkng
Excellent facility. Very clean and nicer/better equipped than I thought it would be for this price. Great value!
There was no check in. I stayed the previous week as I made a mistake when I made the reservation. I stayed the 12th. When I called you all I was told that it was not refundable. Never again will I use you!
Dirty shower, roomed smelled musty and like someone left dirty laundry in the room for several days. Staff was nice and parking felt safe.
Very clean. My recommendation is to install higher toilets which would aid the aging population, and to ensure the soap/shampoo/conditioner containers are filled (our soap dispenser was empty). The main room was very nice, spacious, etc. The bathroom would improve if it were a foot wider.
My Place Hotel - St. Joseph
Comfortable and quiet. Drip coffee maker in room had filter and grinds built in. No other utensils, plates, bowls were available. There is a YMCA and Genesis close by. I would stay here again.
It’s new, so it’s super clean. If they keep it this way it will be great. Bed and pillows super comfortable. Really nice for the $$