酒店回复: Hello Nadine,Thank you for your wonderful rating! We’re delighted you enjoyed our breakfast selection. We hope to welcome you back soon for another great stay.
4.0分
情侣出游
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Hotel is obviously being renovated from an old Days Inn. Lobby was very basic, but check in clerk was very hospitable and friendly. Room turned out to be just fine, nice bed, walk in shower, microwave and mini fridge. Missing a coffee service in the room, but it had obviously been renovated. Breakfast was pretty basic, but ok, unfortunately in the lobby, which needs renovation. Room charge was excellent, and we loved the nearby Mexican restaurant.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you received such friendly service at check-in and that your renovated room was comfortable and well-equipped. We appreciate you noting the value of your stay and are happy you enjoyed the nearby Mexican restaurant.It was a pleasure having you with us, and we hope to welcome you back again soon for an even better experience.
4.0分
其他
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The room has been renovated and was clean. At breakfast, the hot water was not working so we couldn’t have tea or oatmeal. There was no milk so we couldn’t have cereal. Breakfast was coffee & toast.
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酒店回复: Thank you for sharing your feedback and for noting the cleanliness of our newly renovated rooms. We’re glad you had a comfortable stay.We sincerely apologize for the issues you experienced at breakfast. The hot water outage and lack of key items should not have happened, and we understand how frustrating that must have been. We have already addressed these concerns with our team to ensure the breakfast setup is fully stocked and all equipment is functioning properly moving forward.We appreciate you bringing this to our attention and hope to provide you with a smoother, more enjoyable experience on your next visit.
5.0分
商务出差
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Clean rooms, nice shower, quiet at night and friendly staff. Stayed 2 weeks and enjoyed it. If you get an odd room number in the 100s, you can park at your door.
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酒店回复: Thank you for your 10/10 rating and for sharing your detailed feedback! We’re thrilled to hear you enjoyed your two-week stay, found the rooms clean, the showers nice, and the hotel quiet with friendly staff. It was a pleasure serving you during your stay. We also appreciate your tip about the room numbers in the 100s—it’s great advice for future guests!We look forward to welcoming you back on your next visit.
5.0分
情侣出游
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The agent at the desk was very accommodating. I had special requests and she met. Everyone of them was very happy with the room. It was a nice day. I had two dogs, a large trailer and I needed certain things I would come back again.
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酒店回复: Thank you, Kathleen, for your wonderful feedback! We’re so glad our front desk team was able to accommodate your special requests and that you, your dogs, and your group were comfortable. It’s great to hear everything worked out well with your trailer, too. We truly appreciate your kind words and look forward to welcoming you back on your next visit!
5.0分
其他
Check in/out was easy and quick. Very clean facility. Completely satisfied and recommend if passing through the area.
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酒店回复: Thank you, Joseph, for your wonderful review! We’re delighted to hear that your check-in and check-out were quick and easy, and that you found everything clean and comfortable. We truly appreciate your recommendation and hope to see you again the next time you’re passing through Emporia.
3.0分
其他
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The room itself was nice although the shampoo dispenser was completely empty and of course you realize that until you are IN the shower. Room inside very nice but outside area looks like an older motel 6. Helicopters flying over head for about 40 minutes. Not the greatest area but felt pretty safe. The town is not big and has a high crime rate. Probably a great choice for the area that doesn’t have a lot of choices. (Small town)
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found your room comfortable and nicely appointed. However, I sincerely apologize for the inconvenience with the empty shampoo dispenser — that’s certainly not the experience we want for our guests, and I’ve addressed this with our housekeeping team to ensure it doesn’t happen again.While we understand your comments about the surrounding area, we’re pleased that you still felt safe and found our hotel to be a good choice for your visit to Emporia. Your feedback helps us continue improving both our service and our guest experience.We appreciate you staying with us and hope we’ll have the opportunity to welcome you again in the future.
1.0分
其他
Cockroaches in the room! Only had 1 towel. Curtains did not make the room dark. Gave me a key to someone else’s room!
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the concerns you encountered during your stay. The issues you mentioned — including the room condition, towel shortage, lighting, and room key error — do not reflect our usual standards, and your comments have been shared with our team for immediate review and correction.We appreciate you bringing this to our attention and will use your feedback to make the necessary improvements to ensure a better experience for all guests moving forward.
5.0分
情侣出游
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Our room was clean and comfortable. Enjoyed our stay. Staff was great especially Ms Jackie she was so very helpful and just a pleasure to meet. Would definitely stay there again.The grounds could use some updating on the landscaping.
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酒店回复: Dear Mireille,Thank you for your perfect rating! We truly appreciate your kind feedback and are delighted to know you had a positive experience during your stay with us. We hope to welcome you again the next time you’re in Emporia.
4.0分
家庭亲子
Room was clean and comfortable, just a bit dated with doors opening to the outside.
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酒店回复: Thank you for your 8/10 rating and for sharing your feedback. We’re glad to hear your room was clean and comfortable. We also appreciate your note about the property being a bit dated; your feedback helps us as we continue to make improvements.We hope to welcome you back for an even better stay in the future.
早餐选择丰富
Hotel is obviously being renovated from an old Days Inn. Lobby was very basic, but check in clerk was very hospitable and friendly. Room turned out to be just fine, nice bed, walk in shower, microwave and mini fridge. Missing a coffee service in the room, but it had obviously been renovated. Breakfast was pretty basic, but ok, unfortunately in the lobby, which needs renovation. Room charge was excellent, and we loved the nearby Mexican restaurant.
The room has been renovated and was clean. At breakfast, the hot water was not working so we couldn’t have tea or oatmeal. There was no milk so we couldn’t have cereal. Breakfast was coffee & toast.
Clean rooms, nice shower, quiet at night and friendly staff. Stayed 2 weeks and enjoyed it. If you get an odd room number in the 100s, you can park at your door.
The agent at the desk was very accommodating. I had special requests and she met. Everyone of them was very happy with the room. It was a nice day. I had two dogs, a large trailer and I needed certain things I would come back again.
Check in/out was easy and quick. Very clean facility. Completely satisfied and recommend if passing through the area.
The room itself was nice although the shampoo dispenser was completely empty and of course you realize that until you are IN the shower. Room inside very nice but outside area looks like an older motel 6. Helicopters flying over head for about 40 minutes. Not the greatest area but felt pretty safe. The town is not big and has a high crime rate. Probably a great choice for the area that doesn’t have a lot of choices. (Small town)
Cockroaches in the room! Only had 1 towel. Curtains did not make the room dark. Gave me a key to someone else’s room!
Our room was clean and comfortable. Enjoyed our stay. Staff was great especially Ms Jackie she was so very helpful and just a pleasure to meet. Would definitely stay there again.The grounds could use some updating on the landscaping.
Room was clean and comfortable, just a bit dated with doors opening to the outside.