酒店回复: Dear Valued Guest,Thank you for taking the time to share your wonderful experience with us! We are truly delighted to hear that you enjoyed your stay at Four Points by Sheraton Istanbul Pendik and that our team could make your visit special. Your kind words mean a lot to us.We hope to welcome you back soon for another fantastic experience!Best regards,Seval AKYÜREKGeneral Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us. We are truly sorry to learn about the many difficulties you experienced during your stay, especially after a late-night arrival with a young child. Please accept our sincere and heartfelt apologies for the inconvenience, frustration, and distress this caused.Waiting in the lobby at such an hour without clear communication, the condition of the room upon arrival, and the technical issues you encountered are all matters that understandably impacted your comfort and rest. This is certainly not the experience we wish to offer our guests, and we deeply regret that we fell short of your expectations on this occasion.Regarding the name on the welcome card, we would like to kindly clarify that the name belongs to the housekeeping associate who serviced and cleaned the room prior to your arrival. Nevertheless, we fully acknowledge that this was confusing and should have been properly prepared and personalized before your check-in, and we apologize for this oversight.We are also very sorry for the disturbance caused by the malfunctioning intercom system and for the breach of privacy despite the “Do Not Disturb” sign. These issues have been taken very seriously and have been shared with the relevant departments to ensure immediate corrective actions and to prevent a recurrence.We sincerely regret that our efforts at check-out did not reflect the level of care and accountability you rightly expected. Your feedback is invaluable to us, and we assure you that it is being used to review our procedures and improve our service standards.Once again, please accept our deepest apologies. We truly hope you may allow us another opportunity in the future to restore your confidence and provide the quality experience that Four Points by Sheraton is known for.Kind regards,Seval AKYÜREKGeneral ManagerFour Points by Sheraton Istanbul Pendik
酒店前台服务人员很热情，房间宽敞明亮，床品干净整洁。只是在房间泡面的时候不知为啥触发了烟雾报警，工作人员过来也是一头雾水
这是我第一次给一个酒店打这么低的分
1.在我凌晨快三点到达酒店时前台人员告知没有查到我的预定信息，在我出示预定证明后让我稍等，说预定出现问题他来帮我们解决。于是在凌晨三点钟我们带着一个三岁的小朋友在大堂等了半小时，并且不知道原因。
2.在我们到达房间后发现房间门没关，灯也是打开的。进去发现没有矿泉水，欢迎卡片上写的还是上一个客人的名字。我合理怀疑是酒店把我们的预定房间订出去了，在我们到达后才临时打扫了一间房给我们。
3.由于我们带了一个三岁的小朋友所以我们预定的大床房，但是进房间后发现是一间双床房，并且前台告知我们当晚只有这一间空房。
4.在我们洗漱完毕后发现房间的空调、Wi-Fi、吹风机以及床头两个充电插座都不能使用。
5.由于我们凌晨五点才睡下已经非常疲惫了，睡觉前我们在房间门口挂了请勿达打扰的门牌，结果酒店工作人员在早上酒店左右敲门打扫卫生并直接刷房卡进入。
6.酒店房间里的广播故障，早上9点多、11点多、12点多多次很大声的重复广播，还有火警警报🚨说有特殊情况，让我们待在房间里不要出去，等候通知。在我们致电前台后告知我们是广播故障，但是十分钟后又广播说是火警测试。导致我们一早上没有睡好
这是我第一次入住如此差劲的酒店，在离店时工作人员说下次可以给我们升级房型并赠送早餐。我认为这个行为毫无歉意。
这家酒店性价比非常高。
首先，非常感谢他们让我们提前8小时办理了入住！酒店员工非常热情有礼。
酒店位置绝佳，离机场很近，只需乘坐几站地铁，步行5分钟即可到达。
酒店干净整洁，床单柔软舒适，床也很大。
所有设施一应俱全，洗浴用品、饮用水、茶、咖啡、水壶，还有一个全新的熨斗。浴室也很新，美观整洁。
早餐供应到上午11点，是小型的自助餐。虽然种类不算多，但所有必需品都有，比如炒鸡蛋、奶酪、蔬菜和水果。
我找不出任何缺点。
我绝对会推荐这家酒店，并且我自己以后也还会选择入住这里。
酒店不错，离地铁站很近，30分钟就能到机场。
但我们的房卡刷不开，不得不跑了两趟前台才给重新设置好。
窗外正对着一个足球场，小伙子们踢球一直踢到深夜。
性价比很高的酒店。房间里有烧水壶、茶和咖啡。淋浴间和卫生间宽敞舒适。还提供熨斗、冰箱、拖鞋和洗衣袋。房间也足够大。
酒店离地铁站步行约10分钟。
服务很好。
酒店离地铁站很近，对于需要转机的人来说非常方便。房间很新，干净舒适，住着很舒服。所有员工都很友善，让人住得很安心。强烈推荐！
这是一家很新的酒店，马路对面有个超市。我们预订了含早餐的房间，早餐很丰盛，种类不多但很精致。从萨比哈机场打车的费用我记不太清了，但一定要在机场把钱换成里拉，因为出租车司机用刷卡支付多收了40%的费用！ Anadolu航空公司还为那些因航空公司原因未能赶上航班的乘客提供了住宿。这些照片是我从视频中截取的，所以请原谅画质不好。一切都和宣传照片上的一样。
一家新酒店，装修很漂亮。房间面积也很大，非常不错。
酒店的一切都很好，尤其是卫生方面做得非常用心。这是一家我们想再次入住的酒店。
在这里住了一晚，体验很不错。员工们都非常热情友好。