The room was outside of the side exit door and that door slammed throughout the night and early that morning. Made it hard to get a good night rest. It was very loud.
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酒店回复: Thank you for taking the time to provide feedback on your recent stay. We are very sorry to hear that the location of your room near the side exit door significantly disrupted your rest. A 6/10 score tells us we clearly missed the mark on providing a peaceful stay.We understand how frustrating constant noise can be, and we sincerely apologize for the loud door slamming throughout the night and early morning. We are actively investigating the side exit door mechanism to see if a damper or repair is needed to prevent this issue in the future. We value your feedback and hope you will consider staying with us again in a quieter location within the hotel so we can provide the restful experience you deserve.
5.0分
其他
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This is our second time staying here and we really enjoyed the hotel. It is always clean and quiet and the staff is always friendly and welcoming. The hotel is close to restaurants also. Will definitely be our to go hotel when in Georgetown.
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酒店回复: Welcome back! We are so pleased to hear that your second stay with us was just as enjoyable as the first. We deeply appreciate you choosing us as your 'go-to hotel' when in Georgetown. Consistency is key, so hearing that our clean, quiet rooms, friendly staff, and convenient location near local restaurants were highlights again makes our day. We look forward to your third visit!
5.0分
其他
Everything was wondering. The staff was super nice, amenities, rooms, facilities were super clean. Thank you for putting my hope back in the Marriott brand
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酒店回复: We are truly touched by your review. Hearing that 'everything was wonderful' is a fantastic compliment, but knowing that our team and facilities were able to restore your hope in the Marriott brand standard is the highest praise we could receive.We pride ourselves on super clean rooms and facilities, and our staff works hard to provide a welcoming atmosphere. Your feedback confirms that we are meeting the expectations that the Marriott name represents. Thank you for choosing us, and we can’t wait to deliver another wonderful experience for you in Georgetown!
5.0分
其他
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Room was large and very clean and comfortable, with all the amenities you would hope for. What really stood out was the people who work there - from reception to checkout, housekeeping, and the very kind young man who went out of his way to provide us with some eggs, sausage and bagels when he learned we had missed the scheduled breakfast hours. You certainly don’t find that quality of service and caring very often anymore. We were impressed and will definitely stay here again when we come back through Georgetown!
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酒店回复: Thank you so much for your glowing review! We are delighted to hear you enjoyed the spaciousness and comfort of your room and appreciated the amenities provided. We strive to provide exceptional service, and we are incredibly proud of our team members—especially the young man who ensured you didn't go hungry after breakfast hours! We agree that kind of care is special, and we’ll be sure to pass along your praise to the entire staff, from reception to housekeeping. We look forward to welcoming you back the next time you are in Georgetown!
5.0分
其他
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The gentleman the night we arrived was RUDE. It was late we had our 13 month old son and he was rude about where we could park and rolled his eyes cause I had forgot my license in the truck.
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酒店回复: Thank you for your review and the 10/10 rating for our hotel's facilities. We are pleased you had a great overall stay, but we are deeply concerned and genuinely sorry to hear about your interaction with our night staff gentleman upon check-in.The behavior you described—being rude regarding parking and rolling his eyes when you momentarily forgot your license—is completely unacceptable and does not reflect our hotel’s standards of hospitality. We strive to provide welcoming, efficient service, especially to families arriving late with young children.We have addressed this incident directly with our front desk team to ensure better service standards are met moving forward. We appreciate you bringing this specific encounter to our attention. We value your business and truly hope you will give us the chance to provide you with a flawless experience on your next visit to Georgetown.
5.0分
其他
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The breakfast food was good, and there was a variety for everyone to choose from. Great location and you feel safe. The room was quiet and clean. If someone is looking for awesome tacos, they should try Cuantos Tacos in Austin. Definately worth the trip and we always make it part of our Austin visit.
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酒店回复: Thank you for the wonderful feedback! We're thrilled to hear you enjoyed our varied breakfast options, appreciated our great Georgetown location and safety measures, and found your room quiet and clean.We love a good recommendation! Thanks for sharing the tip about Cuantos Tacos in Austin—we always appreciate local insights and might have to check them out ourselves. We are so glad you felt safe and comfortable here, and we can’t wait to welcome you back on your next trip through the area!
2.0分
其他
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Jeremy, kind of killed it for us. He asked inappropriate questions and was incredibly uncomfortable. We had to escape him a couple of times. Also, we had crickets all over our room multiple times and there was a questionable stain on the bed. Still, Jeremy was the worst part.
4.0分
其他
Friendly and helpful staff, great location, quiet, all the necessary amenities.
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酒店回复: We appreciate you taking the time to share your feedback. We’re delighted that our friendly staff and great location were highlights of your stay. Ensuring a quiet environment with all necessary amenities is important to us, and we are pleased we delivered on that front. We would love to know how we can ensure your next stay with us is a perfect 10/10, and look forward to hosting you again!
5.0分
家庭亲子
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Our stay was excellent! The hotel is new, fresh and clean. The kitchenette is perfect for families and the room are very large and spacious. The outddor pool was kid and handicap-friendly and the free breakfast was robust and tasty. Will definitely stay again!!
新酒店，位置好，房间设施更好，在美国很难见到房间里面这么好的。跟旁边的fairfield的服务人员共用，这两家酒店应该是同一个老板同一个运营团队，同样的价格建议选这家。
The room was outside of the side exit door and that door slammed throughout the night and early that morning. Made it hard to get a good night rest. It was very loud.
This is our second time staying here and we really enjoyed the hotel. It is always clean and quiet and the staff is always friendly and welcoming. The hotel is close to restaurants also. Will definitely be our to go hotel when in Georgetown.
Everything was wondering. The staff was super nice, amenities, rooms, facilities were super clean. Thank you for putting my hope back in the Marriott brand
Room was large and very clean and comfortable, with all the amenities you would hope for. What really stood out was the people who work there - from reception to checkout, housekeeping, and the very kind young man who went out of his way to provide us with some eggs, sausage and bagels when he learned we had missed the scheduled breakfast hours. You certainly don’t find that quality of service and caring very often anymore. We were impressed and will definitely stay here again when we come back through Georgetown!
The gentleman the night we arrived was RUDE. It was late we had our 13 month old son and he was rude about where we could park and rolled his eyes cause I had forgot my license in the truck.
The breakfast food was good, and there was a variety for everyone to choose from. Great location and you feel safe. The room was quiet and clean. If someone is looking for awesome tacos, they should try Cuantos Tacos in Austin. Definately worth the trip and we always make it part of our Austin visit.
Jeremy, kind of killed it for us. He asked inappropriate questions and was incredibly uncomfortable. We had to escape him a couple of times. Also, we had crickets all over our room multiple times and there was a questionable stain on the bed. Still, Jeremy was the worst part.
Friendly and helpful staff, great location, quiet, all the necessary amenities.
Our stay was excellent! The hotel is new, fresh and clean. The kitchenette is perfect for families and the room are very large and spacious. The outddor pool was kid and handicap-friendly and the free breakfast was robust and tasty. Will definitely stay again!!