The gentleman the night we arrived was RUDE. It was late we had our 13 month old son and he was rude about where we could park and rolled his eyes cause I had forgot my license in the truck.
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酒店回复: Thank you for your review and the 10/10 rating for our hotel's facilities. We are pleased you had a great overall stay, but we are deeply concerned and genuinely sorry to hear about your interaction with our night staff gentleman upon check-in.The behavior you described—being rude regarding parking and rolling his eyes when you momentarily forgot your license—is completely unacceptable and does not reflect our hotel’s standards of hospitality. We strive to provide welcoming, efficient service, especially to families arriving late with young children.We have addressed this incident directly with our front desk team to ensure better service standards are met moving forward. We appreciate you bringing this specific encounter to our attention. We value your business and truly hope you will give us the chance to provide you with a flawless experience on your next visit to Georgetown.
2.0分
其他
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Jeremy, kind of killed it for us. He asked inappropriate questions and was incredibly uncomfortable. We had to escape him a couple of times. Also, we had crickets all over our room multiple times and there was a questionable stain on the bed. Still, Jeremy was the worst part.
1.0分
其他
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Horrible experience. First I asked to be top floor because one reason I didn’t want people above me making noise and of course we were put third floor right under someone making noise and stomping all night. The bathtub leaked the shower ******. The room was dingy and the beds slid easily. We were denied a late checkout apparently this hotels GM does not allow late checkouts to bonvoy members. That’s the perk of being a member is late checkouts so that was a bummer. Breakfast was okay but pretty simple options. The pool was right in front and as a Marriott EMPLOYEE I was very disappointed with This hotel and the denial of a late checkout apparently out knowing we came in late and have a 6 month old baby.
4.0分
家庭亲子
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This hotel is in a great location. There’s an Aldi’s grocery store across the parking lot, and it’s only a mile from the historical town square. There’s lots of great restaurants within walking distance. The workout room was very clean and well equipped. The pool was also clean. This is a newer property and the rooms were fresh and clean. There’s a laundry room that appeared to be very clean. My only suggestion would be some improvements on breakfast. Both mornings we stayed, they ran out of many items. We ended up eating at restaurants both mornings. Overall I would recommend this property. The front desk staff was great and very accommodating.
5.0分
家庭亲子
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Our stay was excellent! The hotel is new, fresh and clean. The kitchenette is perfect for families and the room are very large and spacious. The outddor pool was kid and handicap-friendly and the free breakfast was robust and tasty. Will definitely stay again!!
5.0分
其他
Housekeeping went over and above to assist really appreciated them both!. The gentleman that was working late at night was not as welcoming or kind.
1.0分
其他
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Unhappy customer
Not happy I make reservations for my daughter she is 18 I call the front desk to be sure she can check in by herself and they said yes so make the reservation and a pay in full but went she got there to check in the man at the front desk said she can't check in and that was it he only said she have to be 21 very rude to her so I call to the front desk and I spoke with him he was very rude and not helpful some hotel parents can sign a form so kids can check in with no problem the only.he said is she can she is not 21 but very easy they took my money with no refunds and she have to go to another hotel where they were more friendly and helpful
3.0分
商务出差
A Disappointing Stay
No one was at the check in desk for 15 minutes upon arrival. Terrible service. No food, no bar, just expensive snacks
5.0分
家庭亲子
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Everything looks and feels new. It was super clean. Each room had a small kitchen, including a stove. Super spacious! Super friendly staff. Breakfast was very good!
新酒店，位置好，房间设施更好，在美国很难见到房间里面这么好的。跟旁边的fairfield的服务人员共用，这两家酒店应该是同一个老板同一个运营团队，同样的价格建议选这家。
The gentleman the night we arrived was RUDE. It was late we had our 13 month old son and he was rude about where we could park and rolled his eyes cause I had forgot my license in the truck.
Jeremy, kind of killed it for us. He asked inappropriate questions and was incredibly uncomfortable. We had to escape him a couple of times. Also, we had crickets all over our room multiple times and there was a questionable stain on the bed. Still, Jeremy was the worst part.
Horrible experience. First I asked to be top floor because one reason I didn’t want people above me making noise and of course we were put third floor right under someone making noise and stomping all night. The bathtub leaked the shower ******. The room was dingy and the beds slid easily. We were denied a late checkout apparently this hotels GM does not allow late checkouts to bonvoy members. That’s the perk of being a member is late checkouts so that was a bummer. Breakfast was okay but pretty simple options. The pool was right in front and as a Marriott EMPLOYEE I was very disappointed with This hotel and the denial of a late checkout apparently out knowing we came in late and have a 6 month old baby.
This hotel is in a great location. There’s an Aldi’s grocery store across the parking lot, and it’s only a mile from the historical town square. There’s lots of great restaurants within walking distance. The workout room was very clean and well equipped. The pool was also clean. This is a newer property and the rooms were fresh and clean. There’s a laundry room that appeared to be very clean. My only suggestion would be some improvements on breakfast. Both mornings we stayed, they ran out of many items. We ended up eating at restaurants both mornings. Overall I would recommend this property. The front desk staff was great and very accommodating.
Our stay was excellent! The hotel is new, fresh and clean. The kitchenette is perfect for families and the room are very large and spacious. The outddor pool was kid and handicap-friendly and the free breakfast was robust and tasty. Will definitely stay again!!
Housekeeping went over and above to assist really appreciated them both!. The gentleman that was working late at night was not as welcoming or kind.
Unhappy customer
Not happy I make reservations for my daughter she is 18 I call the front desk to be sure she can check in by herself and they said yes so make the reservation and a pay in full but went she got there to check in the man at the front desk said she can't check in and that was it he only said she have to be 21 very rude to her so I call to the front desk and I spoke with him he was very rude and not helpful some hotel parents can sign a form so kids can check in with no problem the only.he said is she can she is not 21 but very easy they took my money with no refunds and she have to go to another hotel where they were more friendly and helpful
A Disappointing Stay
No one was at the check in desk for 15 minutes upon arrival. Terrible service. No food, no bar, just expensive snacks
Everything looks and feels new. It was super clean. Each room had a small kitchen, including a stove. Super spacious! Super friendly staff. Breakfast was very good!