酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your stay. We are pleased to hear that your experience at Swiss-Belexpress Yogyakarta was generally acceptable.Your comments are valuable to us, and we remain committed to continuously improving our services and facilities to provide a more satisfying stay in the future. We hope to have the opportunity to welcome you back and deliver an even better experience.Sincerely,Sekar Ayu – Hotel Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share such detailed feedback regarding your stay at Swiss-Belexpress Yogyakarta. We truly appreciate your honest comments, as they help us identify areas that require immediate attention and improvement.We sincerely apologize for the hygiene issues you experienced in the room, including cleanliness of the sofa area, linens, pillows, and bath towels. This is certainly not the standard we strive to provide, and your comments have been taken very seriously. We have shared this feedback with our housekeeping and management teams for thorough evaluation and corrective action to ensure better cleanliness and maintenance going forward.Regarding breakfast, we appreciate your understanding of the limited variety and are pleased to know that the taste met your expectations. Your remarks will be used as consideration for future menu improvements. We are also grateful for your positive note about the restaurant service.Concerning the front desk service and room key policy, we value your constructive feedback. We agree that professional communication and service consistency, especially during evening hours, are essential, and this will be reviewed internally. Your input regarding the room key provision has also been noted for further consideration.On a positive note, we are delighted that you found our location convenient and beneficial during your stay. Your closing comment about the hotel’s potential is very encouraging, and we sincerely hope we will have the opportunity to welcome you back and provide a significantly improved experience in the future.Thank you once again for your valuable feedback.Sincerely yours,Sekar Ayu – Hotel Manager
总体过得去
这是家翻新后的酒店，并非全新的。应该只是维护了不能使用的部分。酒店卫生很糟糕，沙发角落还有遗留的垃圾，床单、枕头上有很多污渍，浴巾比较硬感觉上也不是清洗的很彻底。早餐品种不多，主食偏多，味道也还算不错，餐厅服务优于前台。前台服务态度也还算不错，但晚间还是预留一个沟通起来比较方便的员工，受过培训的，专业一点的就行。房卡只能给一张我不太知道出于什么原因。另外酒店位置也很不错，旁边有24小时药房和便利店，也是很方便。如果能解决卫生问题这家酒店就值得推荐。
酒店员工非常友好，从我们抵达时，保安就热情地迎接我们，入住和退房手续也很便捷。
不过房间隔音效果不太好，外面的活动和街上的警笛声在房间里都能听到，尽管我们住在8楼。
哦，对了，还有一件事，最后一晚我无意中看到一只壁虎爬在墙上，哈哈。
这是一家新酒店，位置很好，去哪里都方便，离马里奥波罗街也很近。
酒店很舒适，孩子们喜欢，我老公也喜欢，服务也非常好。谢谢 Virmala 女士👍🏻👍🏻
我们入住的时候，酒店才刚开业几周，所以房间非常干净，服务也很好。位置还在市中心，去哪里都很方便。
酒店很干净，员工也很友好。
卫生纸没有提供。
停车位很少。
好，舒服
好酒店