酒店回复: Dear Global Traveler,Thank you so much for choosing to stay at Dusit Princess Melaka and for sharing your wonderful feedback and pictures! We are thrilled to hear that you enjoyed our completely refurbished hotel, found your room comfortable, and loved the stunning view from your window — there’s nothing like waking up to the beauty of Melaka right outside your room.We’re especially delighted that you enjoyed our lovely pool and felt well cared for by our friendly and attentive team. Creating a warm and welcoming experience for every guest is what we strive for, and your kind words truly motivate us.We also appreciate your note about the bathroom size and will continue to look for ways to enhance every detail of our guests’ comfort.It’s fantastic to hear that you would consider staying with us again — we absolutely can’t wait to welcome you back on your next trip to Melaka for another unforgettable stay filled with comfort, relaxation, beautiful views, and the exceptional service that makes Dusit Princess Melaka so special!Graciously,Richard SuterGeneral Manager

酒店回复: Dear Valued Guest,Thank you so much for staying with us at Dusit Princess Melaka and for sharing the beautiful photo of your view! We’re delighted that you and your little one enjoyed the stunning views of both the sea and the Melaka River, as well as our clean rooms, well-maintained facilities, and the excellent service from our concierge.We truly appreciate you bringing your family to stay with us and for sharing your experience. We also take your feedback to heart regarding early check-in — we will continue to improve our empathy and flexibility for families to ensure a smoother, more comfortable welcome whenever possible. Please note that conditioner and lotion are available on request, and our team is always happy to provide them.We look forward to welcoming you and your family back soon for another stay filled with comfort, attentive service, and memorable moments at Dusit Princess Melaka!Graciously,Richard SuterGeneral Manager

酒店回复: Dear Melaka Explorer,Thank you so much for staying with us at Dusit Princess Melaka and for your fantastic feedback! We’re thrilled that you enjoyed our attentive service throughout the hotel, from the warm welcome at check-in to the thoughtful care in both our second-floor Chinese restaurant Long Feng, and Zest, our all-day-dining cafe on the first floor. We’ll be sure to pass along your special compliments to our team, including Fabian, the gentleman with Portuguese heritage, who will be delighted to know his service made such an impression.We’re also delighted you enjoyed our festive lobby decorations — thank you for sharing your lovely photos! Your kind words inspire our team to continue delivering exceptional experiences for all our guests.We look forward to welcoming you back soon for another memorable stay filled with warmth, comfort, and celebration!Graciously,Richard SuterGeneral Manager

酒店回复: Dear Valued Guest,Thank you very much for choosing to stay with us at Dusit Princess Melaka and for sharing your wonderful experience!We are delighted that you enjoyed the grandeur of our lobby, the quick check-in, and the welcome drink. It was a pleasure to see the beautiful photos you shared of the hotel, your room, and the stunning views over the Melaka River! We are thrilled that you enjoyed the comfortable, spacious room, excellent bedding, and the quiet yet convenient location within walking distance to Jonker Street. We are also glad the complimentary parking added extra convenience. Your kind words are the greatest encouragement for our team.We have also noted your feedback regarding breakfast replenishment and limited dishes. Our team is working to improve the service to ensure a smoother and more enjoyable breakfast experience in the future.In celebration of the Year of the Horse, we would like to extend our warmest wishes to you and your family:Wishing you success, good health, happiness, and prosperity in the Year of the Horse!We look forward to welcoming you back soon to enjoy more beautiful views and an even more comfortable and memorable stay!Graciously,Richard SuterGeneral Manager

酒店回复: Dear Gandinegeeryiya,新春快乐，祝您马年大吉！非常感谢您选择入住我们酒店，并分享如此美好的反馈！🌟我们很高兴得知您对酒店的服务感到满意，团队的热情接待让您顺利提前入住，也让您感到宾至如归。看到您喜欢房间的视野，能够俯瞰马六甲河沿岸的老街全景，我们感到非常欣慰。周边美食丰富便利，希望即使在春节期间部分中餐厅休息，也没有影响您在马六甲的愉快体验。特别感谢您提到大年初一酒店的舞狮表演，很高兴这让您的春节旅行更加圆满，也为您留下了难忘的回忆。您的支持和肯定是我们持续提供优质服务的最大动力。衷心期待不久的将来再次欢迎您光临，让我们继续为您带来舒适、便利和精彩的入住体验！Happy ***** New Year! Wishing you good health, happiness, and prosperity in the Year of the Horse! 🌟 Thank you very much for choosing to stay with us at Dusit Princess Melaka and for sharing such wonderful feedback!We are delighted to hear that you enjoyed our team’s warm and attentive service, and that your early check-in was handled smoothly. It’s wonderful to know that you appreciated the spectacular view from your room, overlooking the charming old streets along the Melaka River. We’re glad the variety of nearby eateries added to the convenience of your stay, even during the ***** New Year when some Chinese restaurants were closed.We’re especially thrilled that you enjoyed the Lion Dance performance on the first day of the ***** New Year, adding a festive touch and creating memorable moments during your Melaka visit. Your kind feedback encourages our team to continue delivering warm, attentive, and enjoyable experiences for all our guests.We sincerely look forward to welcoming you back soon for another comfortable, convenient, and memorable stay!Graciously,Richard SuterGeneral Manager

酒店回复: Dear Chinese New Year Reveler,Thank you for staying with us at Dusit Princess Melaka and for sharing such wonderful feedback along with your beautiful photos! We’re thrilled to hear that you loved your spacious room, the fast elevators, and the incredibly comfortable bedding — it’s always our aim to provide a home-away-from-home where guests can relax fully and enjoy every moment.We’re delighted that our well-maintained hotel, convenient dining options, and vibrant surroundings added to your experience. It’s fantastic that you explored the lively local food scene nearby and savored the fresh seafood and delicious satay beef skewers — nothing brings a trip to Melaka to life like discovering these local flavors.Your photos truly capture the energy and charm of your stay, and your kind recommendation means the world to us. We look forward to welcoming you back soon for another exceptional stay, filled with comfort, vibrant experiences, and the warm hospitality that Dusit Princess Melaka is known for!Graciously,Richard SuterGeneral Manager

酒店回复: Dear Melaka Explorer,Thank you so much for sharing your wonderful experience at Dusit Princess Melaka and for including the beautiful photo of your spacious room! We’re overjoyed to hear that you enjoyed our extensive breakfast, featuring both Western and local dishes — fresh, flavorful, and perfectly presented — making every morning a true delight.We’re thrilled that our team’s warm, friendly, and attentive service made you feel so welcome — from assisting with luggage to guiding you during check-in, every detail was designed to make your stay effortless and enjoyable. We’re also glad that the thoughtful treats and refreshments helped you instantly relax after your journey.It’s wonderful to hear that your room provided the perfect retreat: clean, comfortable, quiet, and generously sized, allowing you to rest and fully enjoy your time in Melaka. Your strong recommendation means the world to us — for millions of readers who may see your review, your words truly highlight the exceptional hospitality and memorable experiences that await at Dusit Princess Melaka. We cannot wait to welcome you back for another unforgettable stay filled with comfort, care, and joy!Graciously,Richard SuterGeneral Manager

酒店回复: Dear hehelaile,Thank you very much for choosing to stay with us and for taking the time to share such a detailed review of your experience. We are truly pleased to know that, overall, you had a good stay and enjoyed many aspects of your visit — from our sumptuous breakfast selection and wonderful swimming pool to our convenient location within walking distance of Dutch Square and the surrounding local eateries offering delicious and affordable food. We are also delighted that you were able to enjoy two different views during your stay, with one room overlooking the Malacca Strait and the other by the Malacca River, adding a special touch to your family’s experience.We sincerely apologize for the inconvenience you encountered with the hot water upon arrival. This was caused by an unexpected burst in one of our hot water pipes, which required immediate replacement of part of the piping system. While there was no risk to guests’ health at any time, we fully understand how upsetting this must have been, especially for your child after swimming. All is now back to normal condition, as it should be.Thank you once again for your understanding and for highlighting this matter to us. We truly appreciate your valuable feedback, and we hope to have the opportunity to welcome you and your family back to Dusit Princess Melaka for an even more comfortable and seamless stay next time.Graciously,Richard SuterGeneral Manager

酒店回复: Dear widelia_anna,Thank you for taking the time to share your review and for choosing Dusit Princess Melaka. We’re pleased to know that you found our location convenient, the stunning view, the room amenities and that you enjoyed the pool service. Firstly, we apologize for the shortcomings you experienced, and rest assured that we are actively working on improvements. We regret to learn that some aspect did not meet your expectations. We recognize the importance of exceptional service, and we will be reinforcing training to ensure our team delivers essential assistance to all guests. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future, demonstrating our commitment to providing a refined and memorable experience.Graciously Yours,Douglas De MelloRooms Division Manager

酒店回复: Dear Jingjieshiyuanbaomami,Thank you so much for taking the time to share your wonderful feedback about your stay at Dusit Princess Melaka! We’re absolutely delighted to hear that you felt right at home and enjoyed our spacious clean accommodation, our room amenities, the stunning view and the gracious hospitality from our team. Thank you so much on your comment about the hotel's central location where all the attraction nearby. It’s always our goal to provide a comfortable and memorable experience and knowing that we succeeded in making your stay special means the world to us. Your kind support means a lot to us, and we look forward to welcoming you back on your next visit to Melaka for more wonderful experience. Graciously Yours,Douglas De MelloRooms Division Manager