酒店回复: Thank you for your detailed feedback!We’re glad you enjoyed our unbeatable location near the pyramids and the rooftop view. It’s also great to hear that you found the room spacious and clean.We appreciate your honest notes about the elevator, small bathroom, and hot water timing — your comments help us identify areas for improvement. We also understand the transportation challenge and will look into ways to make it easier for our guests.We’re happy that you found our rates budget-friendly and suitable for backpackers, and we hope to welcome you again for an even smoother stay!✨

酒店回复: Thank you for sharing your feedback.Dear Guest,We are truly sorry to read about your experience. What you described does not reflect our standards, nor the level of service we strive to provide to all our guests.Cleanliness and safety are our top priorities, and your comments regarding the room condition, linens, bathroom, and electrical concerns are taken very seriously. We have already shared your review with our housekeeping and maintenance teams for immediate inspection and corrective action.Regarding your request for a refund, please note that refund policies are subject to the booking platform’s terms and the rate selected at the time of reservation. However, we always aim to find a fair solution whenever possible, and we regret if you felt your concerns were not handled properly.We also sincerely apologize if any part of your stay made you feel uncomfortable. Our team works hard to welcome guests with respect and professionalism, and we are disappointed to know we did not meet your expectations.We would appreciate the opportunity to investigate this matter further. Please feel free to contact us directly with more details about your stay.We wish you all the best in your future travels.🌹

酒店回复: Thank you for your detailed feedback and for highlighting our excellent location near the southeast entrance and our friendly team. We are glad you enjoyed the convenience and the rooftop views!However, I am very sorry to hear that the cleanliness of the bedding and wardrobe did not meet our usual standards. This is certainly not the experience we want for our guests. I have personally addressed this with our housekeeping manager to ensure that all linens are double-checked and that high-touch areas like wardrobes are thoroughly dusted.We appreciate you bringing this to our attention, as it helps us improve. We hope to have the chance to welcome you back to a spotless room in the future!"

酒店回复: Thank you so much for your feedback highly appreciated . we are so glad to know that you have enjoyed your experience with us . we wish you a safe journey to your following destination and we look forward to welcoming you once again .

酒店回复: Thank you so much for your feedback highly appreciated . we are so glad to know that you have enjoyed your experience with us . we wish you a safe journey to your following destination and we look forward to welcoming you once again .

酒店回复: Thank you so much for your feedback highly appreciated . we are so glad to know that you have enjoyed your experience with us . we wish you a safe journey to your following destination and we look forward to welcoming you once again .

酒店回复: Thank you so much for your feedback highly appreciated . we are so glad to know that you have enjoyed your experience with us . we wish you a safe journey to your following destination and we look forward to welcoming you once again .