酒店回复: Dear Valued Guest,Thank you very much for sharing your kind feedback with us. We’re delighted to hear that you enjoyed the spacious room, our convenient location close to shopping and dining options, and the quality of our à la carte dinner offerings.It’s especially rewarding to know that our team made you feel welcome with their warm and attentive service, from opening the doors to assisting with your luggage. Your recognition truly encourages us to continue delivering thoughtful hospitality.We hope to have the pleasure of welcoming you back again soon.Warm regards,Tam KhongFront Office Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the room facilities, cleanliness, and our convenient location near the Mekong River, which we’re pleased you enjoyed.Regarding the check-out process, we would like to kindly explain that the brief room inspection is a standard procedure, carried out to ensure that no personal belongings are accidentally left behind and to confirm the room condition for our next guests. We sincerely apologize if this process caused any inconvenience or left a negative impression during your departure.In addition, we would like to respectfully clarify that the image attached in your review does not belong to our hotel. We take great care in maintaining our facilities and would be happy to further review any concerns directly related to your stay should you wish to share more details with us.Your feedback is important to us, and it helps us improve both our service and guest communication. We truly hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience in the future.Warm regards,Tam KhongFront Office Manager

酒店回复: Dear Valued Guest,Thank you very much for choosing to stay with us again and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near the tourist pier, the beautiful Mekong River view, excellent soundproofing, and the spacious terrace.It is also a pleasure to know that you were satisfied with the quality of the bedding and the politeness of our front desk and restaurant teams. Your kind words truly motivate us to continue delivering a high standard of service.We sincerely appreciate your loyalty and look forward to welcoming you back for another great stay in the future.Warm regardsTam KhongFront Office Manager

酒店回复: Dear Mr. Terry CFR,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the inconvenience you experienced regarding the bedsheets. Cleanliness is one of our top priorities, and we sincerely apologize that we did not meet your expectations on this occasion. We have already shared your comments with our Housekeeping team for immediate improvement and retraining to ensure this does not happen again.We also regret that our breakfast selection and service attitude did not leave a positive impression. Your feedback is extremely valuable, and we will work closely with our F&B and Front Office teams to enhance the variety, quality, and guest engagement experience.Regarding the room inspection before check-out, this procedure is in place to ensure that no personal belongings are left behind and to maintain the security of all our guests. However, we understand the inconvenience it may cause and will look into more efficient solutions.We appreciate your honest review, which helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Best regards,Tam KhongFront Office Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience. We are truly sorry to learn how upset and uncomfortable you felt, especially as your stay was meant to be a relaxing holiday for you and your girlfriend. Please accept our sincere apologies for the distress caused.Regarding the incident with the door, our team is required to knock, announce themselves, and wait for a response before entering. If no response is received, they may carefully open the door to deliver requested laundry items. Nevertheless, we sincerely regret that this caused discomfort and did not meet your expectations of privacy.We are also deeply sorry for the inconvenience and embarrassment during the room check at check-out. Kindly note that this inspection is a standard procedure to ensure that all in-room items are complete and properly accounted for. The temporary inability to locate the bathrobe was simply a misunderstanding during the checking process and was never intended as an accusation of theft.With regard to the laundry bag, it is considered a reusable hotel item rather than a disposable amenity, which is why our staff informed you that it should remain in the room. That said, we genuinely regret if the way this was communicated made you feel mistrusted or uncomfortable in any way.Your feedback has been taken very seriously and shared with the relevant departments for immediate review and retraining, particularly in communication, privacy awareness, and check-out procedures. We fully understand that the experience you described fell below the standard we aim to provide, and we are sincerely sorry that it affected your stay.We truly regret that your visit ended on such a disappointing note and overshadowed your time in My Tho.Warm regards,Tam KhongFront Office Manager

酒店回复: 尊敬的宾客： 非常感谢您如此精彩的评价！我们很高兴得知中央广场酒店是您在美托最喜欢的地方，并且您欣赏到了这里迷人的景色。坐落于湄公河畔，这真是一次特别的体验，我们很高兴它为您的旅程留下了难忘的回忆。 我们期待着很快再次欢迎您再次入住，享受美好的时光！ 此致， Tam Khong 前台经理