酒店回复: Dear Valued Guest,Thank you very much for sharing your kind feedback with us. We’re delighted to hear that you enjoyed the spacious room, our convenient location close to shopping and dining options, and the quality of our à la carte dinner offerings.It’s especially rewarding to know that our team made you feel welcome with their warm and attentive service, from opening the doors to assisting with your luggage. Your recognition truly encourages us to continue delivering thoughtful hospitality.We hope to have the pleasure of welcoming you back again soon.Warm regards,Tam KhongFront Office Manager
3.7分
河景行政大床房
商务出差
房间设施齐全,看上去也还比较干净,服务态度一般,特别是check out 需要等待时间去查房,不然还不给你走,这一点另客人反感。外部环境尚可,靠近湄公河流域,可以去走走,跑步
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the room facilities, cleanliness, and our convenient location near the Mekong River, which we’re pleased you enjoyed.Regarding the check-out process, we would like to kindly explain that the brief room inspection is a standard procedure, carried out to ensure that no personal belongings are accidentally left behind and to confirm the room condition for our next guests. We sincerely apologize if this process caused any inconvenience or left a negative impression during your departure.In addition, we would like to respectfully clarify that the image attached in your review does not belong to our hotel. We take great care in maintaining our facilities and would be happy to further review any concerns directly related to your stay should you wish to share more details with us.Your feedback is important to us, and it helps us improve both our service and guest communication. We truly hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience in the future.Warm regards,Tam KhongFront Office Manager
酒店回复: Dear Valued Guest,Thank you very much for choosing to stay with us again and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near the tourist pier, the beautiful Mekong River view, excellent soundproofing, and the spacious terrace.It is also a pleasure to know that you were satisfied with the quality of the bedding and the politeness of our front desk and restaurant teams. Your kind words truly motivate us to continue delivering a high standard of service.We sincerely appreciate your loyalty and look forward to welcoming you back for another great stay in the future.Warm regardsTam KhongFront Office Manager
酒店回复: Dear Mr. Terry CFR,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the inconvenience you experienced regarding the bedsheets. Cleanliness is one of our top priorities, and we sincerely apologize that we did not meet your expectations on this occasion. We have already shared your comments with our Housekeeping team for immediate improvement and retraining to ensure this does not happen again.We also regret that our breakfast selection and service attitude did not leave a positive impression. Your feedback is extremely valuable, and we will work closely with our F&B and Front Office teams to enhance the variety, quality, and guest engagement experience.Regarding the room inspection before check-out, this procedure is in place to ensure that no personal belongings are left behind and to maintain the security of all our guests. However, we understand the inconvenience it may cause and will look into more efficient solutions.We appreciate your honest review, which helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Best regards,Tam KhongFront Office Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience. We are truly sorry to learn how upset and uncomfortable you felt, especially as your stay was meant to be a relaxing holiday for you and your girlfriend. Please accept our sincere apologies for the distress caused.Regarding the incident with the door, our team is required to knock, announce themselves, and wait for a response before entering. If no response is received, they may carefully open the door to deliver requested laundry items. Nevertheless, we sincerely regret that this caused discomfort and did not meet your expectations of privacy.We are also deeply sorry for the inconvenience and embarrassment during the room check at check-out. Kindly note that this inspection is a standard procedure to ensure that all in-room items are complete and properly accounted for. The temporary inability to locate the bathrobe was simply a misunderstanding during the checking process and was never intended as an accusation of theft.With regard to the laundry bag, it is considered a reusable hotel item rather than a disposable amenity, which is why our staff informed you that it should remain in the room. That said, we genuinely regret if the way this was communicated made you feel mistrusted or uncomfortable in any way.Your feedback has been taken very seriously and shared with the relevant departments for immediate review and retraining, particularly in communication, privacy awareness, and check-out procedures. We fully understand that the experience you described fell below the standard we aim to provide, and we are sincerely sorry that it affected your stay.We truly regret that your visit ended on such a disappointing note and overshadowed your time in My Tho.Warm regards,Tam KhongFront Office Manager
5.0分
城景高级双床房
家庭亲子
原文
翻译由AI提供
美拖最好的酒店。风景超赞。推荐美湄公河之旅时考虑入住。
展开
酒店回复: 尊敬的宾客:
非常感谢您如此精彩的评价!我们很高兴得知中央广场酒店是您在美托最喜欢的地方,并且您欣赏到了这里迷人的景色。坐落于湄公河畔,这真是一次特别的体验,我们很高兴它为您的旅程留下了难忘的回忆。
我们期待着很快再次欢迎您再次入住,享受美好的时光!
此致,
Tam Khong
前台经理
房间宽敞,地理位置也不错周边购物吃饭都挺方便,酒店有晚餐可以点菜味道还不错👍服务很热情主动开门拿行李
房间设施齐全,看上去也还比较干净,服务态度一般,特别是check out 需要等待时间去查房,不然还不给你走,这一点另客人反感。外部环境尚可,靠近湄公河流域,可以去走走,跑步
第二次入住了,这里距离游客码头很近,房间可以俯瞰湄公河美景,房间隔音效果很好,而且有很大一个露台,床品质量很好,前台和餐厅服务人员都很有礼貌!入住体验非常好👍
床单不干净,如图,换了一边还是有dirty mark,服务员只管铺在床上,不管它的干不干净,所以分得的低哦。 早餐也是一般般的,也没有什么人气,服务态度也是一般,没有什么表情的。退房需要等待查房,不确定因素增加
服务让人非常生气。本来在美寿和女朋友来玩开开心心的享受一天的假期,看了一下网站上这家酒店的卫生 环境 设施设备在当地都算不错。没想到早上的服务差点没把我气死,先是前一天晚上让服务员帮我送两件衣服去洗,然后晚上我让他把衣服送过来,我准备退房了。结果几分钟后人就敲了一声门,就突然把房门打开,我和女朋友刚洗澡完差点没吓死。离开酒店查房更让人生气。查房的时候一开始没有找到浴袍,以为被我偷了让我看看包里有没有,我以为被我装错了,结果我和女朋友在大堂开包看行李,才确认了没有。后面在房间里面找到了浴袍也不告诉我们,让我们等着,让我们非常丢脸。然后又告知我洗衣袋不能带走,洗衣服的袋子我拿走了,我习惯用一个洗衣袋装脏衣服,我住过的五星级酒店没有100家也有50家了,没听说过连一个洗衣袋都不能带走,不知道还以为我偷了他们什么宝贝一样。我们定的还是行政套房大床房,用得着偷你那一点不值钱的东西吗?让我和我的女朋友非常丢脸非常不舒服,影响一天的心情,以后不可能再来了。居然还是当地最好的酒店,太让人生气了
美拖最好的酒店。风景超赞。推荐美湄公河之旅时考虑入住。
房间很新,环境很安静,下次还会选择,就是洗手间水管有问题,一直没修好,
一家新开的酒店,带阳台的房间非常喜欢,酒店装修风格非常喜欢,有游泳池免费开放,早餐环境很好有丰富,吃好早饭后,去阳台喝着咖啡浏览湄公河美景。
这是我在美拖旅行时最好的住宿选择。酒店内部设计现代,用料考究。早餐非常棒,融合了当地特色和西式风味。在美拖住过这么多酒店,这是我吃过最好的早餐。
总体较好,非常满意
设施:房间略小,窗帘不能重合,透光
卫生:很干净
环境:很好
服务:热情周到