萨罗瓦波蒂科酒店和Make My Trip的服务太差劲了……你们骗走了我的钱……千万别从这里预订任何东西
1.0分
情侣出游
原文
翻译提供方：Google
他们通过谷歌平台接受预订并提前收取全款，但之后却不提供发票。
5.0分
其他
原文
翻译提供方：Google
好的
3.0分
其他
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Property was clean, staff was very respectful, however there were some issues;
Power interruptions caused TV channels to go to default, the TV volume to high. When we arrived in the room TV was asking to recharge and put money in account, when we called the reception they said they will send someone soon but noone came.
We found that the price charged by ******* was much more than what the room was being offered that day about 30% more.
We asked some reasonable discount for our troubles like 10 to 20% on the room rate but they only offered 20% on food purchases
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酒店回复: Dear Monica, We appreciate your detailed feedback regarding your recent stay with us. We're glad to know that our property cleanliness and respectful staff met your expectations. Regarding the TV and power issues, we regret any inconveniences you may have faced. We normally attempt to respond as quickly as possible in such situations. It seems we could not meet your expectations in this instance which is a learning opportunity for us to improve. We have already instructed our staff to check all in-room facilities more carefully before guests arrive to avoid such inconveniences. As for the price difference, we recommend our guests to book directly through our Hotel's official website or calling us for the best rates, and special packages. Please note that prices displayed on other booking platforms like ******* can sometimes vary due to reasons such as demand, time of booking, and non-refundable options among other things. In terms of the discounts offered, we adhere strictly to company policies and in this case, our standard compensation is to offer discounts on food and beverages for immediate use. Yet, we understand your viewpoint and will reevaluate our policies to make them more flexible and customer-oriented in the future. We hope to welcome you again, ensuring a better guest experience next time. Thanks & RegardsMr. Sahjad Alam
4.0分
家庭亲子
Location and food is very good but services need to improve.
5.0分
其他
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It’s a new property so very neat and clean. Restaurant food is also delicious with big portion size. Only drawback, in our one room window was closed so there was no view hence it was little suffocating though room size was big.
设施：挺新的，进门有一股姜味，闻起来挺舒服的
卫生：卫生条件非常好
环境：周边就是恒河了
服务：服务态度非常好，进门会献哈达，下次还会来
不错，整体设施不错，性价比高
糟糕的体验。他们不提供儿童饮品，比如宝维他或好立克。我们入住期间酒店里有很多孩子，但他们却拒绝提供。我们住了两晚，两天的早餐菜单都一样。早餐服务差劲透顶，人手不足，客人要等10-15分钟才能续杯，餐具和纸巾也不在桌上，我们多次要求提供，他们都没有。食物质量也不好。绝对不值这个价。我们多次打电话要求他们把用过的餐具从房间里拿走，但一直没人来，直到第二天早上才有人来收走。房价太高，服务却不达标，简直糟糕透顶！
食物不错，但其他服务都不尽如人意。我们不得不多次打电话询问基本服务，例如水、茶、洗漱用品和牙具。工作人员似乎只关注团体预订的客人，对单人入住的客人漠不关心。员工数量与入住率不成比例，他们却说今天酒店入住率很高，所以无法提供完善的服务。
工作人员在我们不在的时候以非常不专业的方式给我们换了房间，导致我们很多东西都留在了原来的房间里。当我们要求他们帮忙寻找时，他们花了大约一个小时才找到，而且我们为此还催促了三四次。
萨罗瓦波蒂科酒店和Make My Trip的服务太差劲了……你们骗走了我的钱……千万别从这里预订任何东西
他们通过谷歌平台接受预订并提前收取全款，但之后却不提供发票。
好的
Property was clean, staff was very respectful, however there were some issues;
Power interruptions caused TV channels to go to default, the TV volume to high. When we arrived in the room TV was asking to recharge and put money in account, when we called the reception they said they will send someone soon but noone came.
We found that the price charged by ******* was much more than what the room was being offered that day about 30% more.
We asked some reasonable discount for our troubles like 10 to 20% on the room rate but they only offered 20% on food purchases
Location and food is very good but services need to improve.
It’s a new property so very neat and clean. Restaurant food is also delicious with big portion size. Only drawback, in our one room window was closed so there was no view hence it was little suffocating though room size was big.