酒店回复: Reply from the property:Dear Valued Guest, Thank you for taking the time to share your positive experience at Mercure Muscat Hotel. We're delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, as they motivate us to continue providing exceptional service. We're always striving to create memorable experiences for our guests. We hope to have the opportunity to welcome you back to Mercure Muscat Hotel in the future. Sincerely, Ismail Ibrahim General Manager Mercure Muscat
酒店回复: Dear JK Roadking 尊敬的宾客，感谢您抽出宝贵时间分享入住体验。我们很高兴您对酒店的服务、卫生和床品感到满意。同时，我们也注意到您对位置、隔音和周边便利设施的意见。您提到的这些问题对我们非常重要，我们会与相关部门进行评估和改进，以提升整体入住体验。希望将来还有机会再次欢迎您，为您带来更舒适的体验。此致
酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the inconvenience caused by finding hair on the towel. This does not meet our usual standards of cleanliness, and we have already informed our housekeeping team to strengthen inspection and hygiene control to prevent this from happening again.We truly appreciate your understanding and hope to have the opportunity to serve you better in the future.Kind regards,
酒店回复: Thank you for sharing your detailed experience with us. We truly regret that your stay fell short of expectations and sincerely apologize for the multiple inconveniences you faced.We understand how frustrating it must have been to deal with room changes, unclear communication between booking platforms, and limited assistance at the front desk—especially when you were looking for a quick and supportive resolution. Please accept our apologies for the attitude you encountered from our team; every guest deserves to feel welcomed, heard, and respected, and we take your comments seriously.We also apologize for the noise disturbances related to the upper floor pump system and for any odor from the air conditioning unit. These are not acceptable standards, and we will be addressing these technical concerns with our maintenance team to find long-term solutions.Your mention of the limited front desk staffing is also noted. We are currently working on optimizing check-in efficiency and ensuring that our reception is adequately staffed during peak hours to minimize wait times and improve guest experience.On a positive note, we’re glad you appreciated the room design and our convenient location near MGM Mall. While we are disappointed that our service did not meet your expectations this time, your feedback is invaluable in helping us improve.We would genuinely welcome the opportunity to provide you with a much better experience in the future and restore your trust in our hospitality.Warm regards,
房间很大很新没有异味，窗户很大，可以看到一整片阿拉伯风格的房屋。停车方便，酒店对面有几个大商场，有家乐福超市，买东西吃饭都特别方便。马斯喀特实在是太美了！下次还来……
位置一般，靠近商场，实际步行需要6-7分钟，天气炎热的时候不会想走，酒店周边比较荒，除了酒店没有任何便利店和吃饭的地方。相反住在宜必思和希尔顿花园很便利
隔音很一般，走廊说话听得到，隔壁说话也可以听到
其他服务，卫生，床品都是在线的，Mercure的平均水平
地理位置还不错，附近有公交站可以直达苏丹卡布大清真寺。步行5分钟可达shopping mall，shopping mall有超市可以采购。
设施与卫生就是常规水准
服务意识有待加强！保洁员在打扫房间时直接把我放在床上的睡衣扔在了电视柜上并且团成一团！投诉之后第二天是扔在床上也没有叠。
第二天晚上洗澡时发现洗发水居然是空的！打了电话给了一瓶新的洗发水。搞笑的是第三天晚上发现沐浴露也见底了！又打了电话要沐浴露。真的服了
之前在其他国家住的美居服务都还挺好的
毛巾上有毛发，感觉不太好，希望改进
所有员工都非常友善，希望我能尽快再次入住。
优点：
- 房间宽敞，床很舒服
- 服务热情有礼
- 早餐美味，尽管选择不算多（素食选择少，甜点很多）
- 酒店装修很漂亮
- 地理位置好
- 可以免费提前办理入住
缺点：
- 墙壁有点薄，能听到隔壁房间的声音
- 泳池边的躺椅有点脏
换了两次房间，槽点满满。
首先这个酒店前台忍受很少，3个柜台经常只有一个有人，等半天。
第一次换房，是因为携程和酒店的原因，携程说的“豪华房”，英文确认单里多了“handicapped”，据酒店前台说，这个房型就是两张单人床拼起来的，但携程说是一张king size bed。最后携程沟通下，酒店给换了。但是，这酒店一个前台好像欠他多还他少一样，态度极差，一开始还在和我说没房间，换不了，查到之前确实有换房的计划还很不敢相信地去打电话慢慢确认，要知道，后面还有很多人等check in。
本来想换都换了，应该好了吧，结果新的房间，在6楼，7楼是泳池，这水泵的声音（有可能是电机），一直萦绕在耳边，我又去和这个态度奇差叫Nooh的前台说，他第一反应就是我又来赚他便宜了，和我说没房，也不是想着怎么消除噪音或者咋滴，就知道逃避责任+保护不是他自己的酒店，最后我只能在这个房间住了一晚。
第二天早上，去前台沟通，换了一个人，ok，说要12点才知道有没有房间空出来，12点去了，说有房间，但是要下午才能换，反正就是很不爽快。最后换了一个双床房，这还真不如一开始就啥都不换。这次的房间在5楼，其实依旧有一点点水泵的声音，但是可以接受了，足以见得这水泵多吵！这次的小问题是空调会串味，有烟味，但还好，不是很频繁，通过开窗开门克服了，毕竟也不想再看到前台的臭脸了。
这个酒店有什么好处：可以走到mgm这个商场，房间内的装修挺好看。这个价格和intercity差不多，硬件上也各有优劣，但服务这家被完爆。
要住的话，6楼从607到628避雷，最好住低一点楼层，反正也没什么景色
一点也不像4星的酒店，说附近有很多商场但是因为是大马路车流超快，所以要绕好大的圈才能走到，开车也是要绕圈，第二天要赶飞机让前台morning call，但是早上竟然没有，还好自己订了闹钟，然后在其他平台指出这个问题时，前台还要试图狡辩推卸责任，这点让我有点生气。真诚的道歉就那么难吗
房间比较旧了，隔音不算好，我感觉听到隔壁的交谈了。但位置还行，对面有2个商场，步行有点距离，要注意车子。主道有个岔路下来，就是打车时，司机总开过头。
很棒的四星级酒店，屋顶有游泳池。泳池旁边还有一个带温水的按摩浴缸。从屋顶看到的景色非常棒。房间很大，也很干净。他们每天都会打扫我们的房间。酒店离购物中心很近。我们住得很愉快。员工都很友好和乐于助人。