酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the spacious and well-lit rooms, eco-friendly amenities, and the variety of breakfast options. It’s also wonderful to know that our location made visiting the nearby zoo convenient, making your stay enjoyable for the whole family.We hope to welcome you back soon for another memorable experience in the rainforest.Warm regards,Glen CookGeneral Manager
酒店回复: Dear Valued Guest,Thank you for your wonderful review! We are delighted to hear that you absolutely loved your stay and that the river view, sounds of nature, and rainforest surroundings made your experience so memorable. Waking up to birds chirping is truly one of the special moments we hope our guests get to enjoy here.We’re glad you found breakfast well-organized with a great variety, enjoyed the cozy rooftop pool, and had a fantastic time on the Night Safari tour. It’s lovely to know the overall experience felt immersive and connected to nature.We truly appreciate your recommendation and look forward to welcoming you back for a longer stay next time—so you can fully unwind and enjoy everything the rainforest has to offer.Warm regards,Glen CookGeneral Manager
酒店回复: Dear Tianpingguobutian,Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed the immersive nature experience, our team’s friendliness, and the convenient location. We also appreciate your comments on food variety and room amenities, and we’ll review these to improve the overall experience for our guests.We look forward to welcoming you back soon!Warm regards,Glen CookGeneral Manager
酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. I’m glad to hear that you enjoyed the room, the natural breeze at night, and the relaxing experience after visiting the Night Safari. I’m also pleased that the little touches in the lobby, like the lemon water and cookies, added to your stay.I do want to sincerely apologise for the delays in room servicing during your stay and for the inconvenience caused by the limited umbrellas and difficulty securing a taxi. Your observations regarding service timing and lobby facilities are well noted, and we will review these areas to ensure a smoother experience for our guests in the future.We truly appreciate your constructive feedback, as it helps us improve. It would be our pleasure to welcome you back and provide a more seamless and enjoyable experience on your next visit.Warm regards,Glen CookGeneral Manager
4.6分
雅致双床房
朋友出游
安静
休闲
自然
惊喜
放松
健康
非常特别的一次住宿体验，
让你身心放松，超级好的睡眠体验，
与大自然野生动物园零距离接触！很棒很棒！
7 / 20
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酒店回复: Dear Guest,Thank you for sharing such a lovely review. We’re delighted to hear that your stay was quiet, relaxing, and rejuvenating — just as a rainforest retreat should be. It’s wonderful that you enjoyed the close encounters with nature and the nearby wildlife experiences.We’re so glad the peaceful environment helped you unwind and enjoy a great night’s rest. Your kind words truly mean a lot to the team.We look forward to welcoming you back for another refreshing escape soon. 🌿✨Warm regards,Glen CookGeneral Manager
酒店回复: Dear Beautysilver,Thank you for your kind words and for taking the time to share your experience at Mandai Rainforest Resort. We’re delighted to hear that you enjoyed your unique room, the peaceful environment, and the abundant breakfast.It’s wonderful to know our team could make your stay more comfortable with attentive service. Your recommendation means a lot to us, and we look forward to welcoming you back for another nature-filled getaway!Warm regards,Glen CookGeneral Manager
酒店回复: Dear Lannilannilan,Thank you for taking the time to share such detailed feedback on your stay. We’re delighted to hear that you enjoyed the treehouse room with its rainforest and lake views, and that the proximity to Mandai’s wildlife attractions made your visit special.We appreciate your candid comments regarding dining and service. Please accept our apologies for the initial hiccups with your reservation and check-in, as well as the challenges around the treehouse package and zoo tickets. Your feedback has been shared with our teams to improve communication, restaurant offerings, and the overall guest experience.It’s wonderful to hear that you enjoyed the spa and certain breakfast items. We truly value your suggestions and hope to welcome you back for an even smoother and more enjoyable stay.Warm regards,Glen CookGeneral Manager
酒店回复: Dear Niuniuma,Thank you for sharing your feedback. I’m delighted to hear that you enjoyed the spacious room, convenient location, and the rooftop pool. It’s wonderful that your family could make the most of the nearby attractions while also enjoying relaxing moments back at the resort.We look forward to welcoming you and your family back to Mandai Rainforest Resort for another memorable holiday.Warm regards,Glen CookGeneral Manager
酒店回复: Dear Shanyuhaijian,Thank you for sharing your kind and thoughtful feedback. We’re delighted that you found your stay comfortable and appreciated our facilities, cleanliness, environment, and service. It’s wonderful to know that Banyan Tree continues to meet your expectations after so many years — your loyalty means a great deal to us.We also appreciate your constructive comments regarding transportation, dining options, and Wi-Fi speed. These are valuable insights that help us refine the guest experience, and we’re working closely with our partners to improve convenience and connectivity for future stays.We hope to welcome you back to Mandai Rainforest Resort soon for another restful escape amidst nature.Warm regards,Glen CookGeneral Manager
房间宽敞，采光很好，卫生间干湿分离；房间里有环保的水杯，电梯旁的有饮水机；酒店早餐种类丰富，味道不错；去附近的动物园玩非常方便，适合亲子游。
非常喜欢这家酒店！河景尽收眼底！清晨鸟鸣啾啾，早餐有序安排，食物丰富！身处大自然雨林之怀抱！天台的泳池虽小！但温馨！时间紧！下次可以多住几天！让自己融入这雨林之中！夜间动物园的游览！也是绝妙的！值得推荐！
这家酒店的评价应该会两极分化严重，喜欢的巨喜欢，比如我…非常“野”的一家酒店带来非常难得的融入自然的体验。酒店工作人员都非常热情，位置便利不用说带娃去动物园抬脚就到，开窗见绿能听到虫鸣，特别喜欢旁边的蓄水池有亚马逊的错觉还有顶楼花园，洗澡没有热水的问题也没有遇到，应该是酒店也一直在改进的。唯一的不足可能是餐食，种类偏少而且口味…性价比就欠缺一点，好在动物园有中餐馆湘菜救了我…再就是标间不提供饮用水这一点是不是可以更详细的告知一下，后来都是接走廊的饮水机喝了，据说也是直饮。
总之如果下次还来应该还会选这里，西翼景色更好，但去动物园的话东翼更方便（如果我没记错的话）下次见啦！
房间不错，晚上可以开窗自然风睡觉。服务有待加强- 入住第二天下大雨我们14:30分回到房间想洗个热水澡，但是房间还没有收拾。和前台说了，16:30回来也刚刚才收拾好。下雨大堂雨伞供应不足，离开时叫车较难，这些需要以后提高。酒店早餐尽量早去，9点以后要等位了。晚上去完夜间动物园可以直接回房睡觉，太惬意了。酒店大堂有柠檬水和饼干，建议全天供应，nice touch!
安静
休闲
自然
惊喜
放松
健康
非常特别的一次住宿体验，
让你身心放松，超级好的睡眠体验，
与大自然野生动物园零距离接触！很棒很棒！
房间🛖很特别 设施齐全 酒店旁边环绕着5家动物园，涵盖日间、夜间动物园等，简直是动物爱好者的天堂 早餐也很丰盛，环境好 安静 晚上睡眠好 服务很好 会在傍晚送水和毛巾 非常贴心 强烈推荐
还行吧，确实挺漂亮的，前台小姐姐很热情，感觉服务挺好的，基本都有中文服务。在店活动也还挺多的，去做了一个磨砂膏，还行。早餐也不错，附近也有吃的，走路就能到。住这里主要是里动物园近。拍照挺出片。
作为一个新酒店我觉得可以给90分，优势非常明显，离5个动物园都很近，resort有一条走廊直通新加坡动物园和夜间动物园，飞禽公园稍微远一些（grab大概10-15新左右，不确定是否准确，毕竟当天下暴雨了），动物爱好者还会再来住！
🏠客房：住的是景观树屋，之前研究了一下 view最好的是2501/2502，但这次住的是2503，其实view也不错，兼顾了雨林和湖景，也挺美的，十一叠加F1溢价后大概3W+/3间夜，个人觉得还行，住个新鲜。
🍴用餐：树屋可以在西餐厅（forage）吃早餐，虽然菜品较少但都好吃，尤其炒牛河我哭死，太美味了個 自助餐厅（planters shed）巨难吃，自助晚餐自助早餐都巨难吃；想吃饭可以去旁边的diner alley，有寿司郎、松发肉骨茶，还有披萨和湘菜，新加坡动物园那个方向还有新开的麦当劳🍔都比酒店餐厅好吃多了🌝
🧑🏻💼服务：凑合吧，一开始没查到我订单，办入住就花了半个小时而且住景观树屋可以送动物园门票，携程也没提示！导致我们在万态wx小程序自己买了且不能退，几个工作人员商量了半天最后也没给出啥解决方案🤷🏻♀️
💆娱乐：spa也还行，6间sparoom、8个技师，可以选精油或者泰式，我做的泰式拉完了很舒服，400新2人还可以。
房间很大 非常适合二孩家庭 出游非常方便 可以步行去附近所有的动物园，下午还可回来午休一下再去逛夜间动物园，顶楼的泳池也非常棒！很适合休闲度假
25年新开业的悦榕庄，会让你住得非常舒适。设施卫生环境服务都很棒。满分推荐。这几年我们住的悦榕庄没踩过坑。
推荐完讲点缺点：
离市区远，公交要等，打车很贵，打车单程基本上白天要40新晚上要60新。
周边就动物园那里有点餐厅，吃的少。饿了可以尝个松发肉骨茶，再远点有个岩洞餐厅也还行。
房间网速比较慢。