Rooms are big but utterly useless. I booked a two-night stay at Townhouse Bombay Exhibition Centre, Goregaon, Mumbai, and didn’t stay even a single night due to unhygienic conditions. The lift reeked of rotten odors, the room was dirty and used, and the door handle was broken. Despite requesting a cancellation and refund, OYO refused and insisted on charging for both days. It’s clear OYO prioritizes money over customer care. Avoid this brand at all costs!
Rooms are big but utterly useless. I booked a two-night stay at Townhouse Bombay Exhibition Centre, Goregaon, Mumbai, and didn’t stay even a single night due to unhygienic conditions. The lift reeked of rotten odors, the room was dirty and used, and the door handle was broken. Despite requesting a cancellation and refund, OYO refused and insisted on charging for both days. It’s clear OYO prioritizes money over customer care. Avoid this brand at all costs!