酒店回复: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to hear that you found the villa beautiful, spacious, and luxurious, and that it offered great value for your stay.It is especially heartwarming to know that your family had such a comfortable and relaxing vacation with us. We truly look forward to welcoming you back for another memorable getaway.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you very much for sharing your honest feedback. We are truly sorry to hear that parts of your experience did not meet expectations. Waiting an extended time for the buggy and the confusion regarding breakfast availability must have been frustrating, especially when you were looking forward to a smooth and relaxing stay. Please accept our sincere apologies for the inconsistency you encountered, this is certainly not the seamless villa experience we aim to provide.We also appreciate your comments about the children’s indoor playground and overall environment. Your observations are important and will be shared with the relevant teams so we can review both our communication and facility offerings more carefully.Thank you again for your candid feedback. We genuinely value it and hope we may have another opportunity to provide you with a much more enjoyable and well-coordinated stay in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for your lovely feedback. We are so happy to hear that the complimentary room upgrade made your child’s birthday celebration even more special, creating memorable moments like this truly means a lot to us.We appreciate your understanding regarding the busy atmosphere during Chinese New Year, as it is one of our peak seasons. It is wonderful to know that you enjoyed the privacy and exclusivity of the villas, along with the added comforts and priority services.We hope to welcome you and your family back again for another unforgettable celebration.Warm regards,Manik SudarsanaExecutive Assistant Manager
5.0分
一室海景别墅
家庭亲子
卫生巾格外宽敞,比房间要宽敞很多,床垫很舒服,酒店提供的睡衣商店有售,质地很舒服。
泳池景观超赞、就是草棚内容易有虫子。
酒店最牛的地方是没有蚊子,后来还住了其他酒店,只有这家做到没有蚊子骚扰。好像是因为种了某种植物。
作为别墅最好的服务还是接送车,不管去度假村的任何地方,都有接驳车随时接送,实在是太方便了。
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酒店回复: Dear Valued Guest,Thank you so much for sharing your detailed and thoughtful feedback. We are so thrilled to hear how much you enjoyed your stay with us.It is wonderful to know that you appreciated the spacious bathroom, the comfort of the mattress, and the quality of our pajamas. We are especially pleased that you found them comfortable enough to mention, we carefully select amenities to ensure our guests feel completely at ease.We are delighted that you loved the pool views and found our mosquito-control efforts impressive. Creating a comfortable, relaxing, and pest-free environment is very important to us, and we are glad this made a noticeable difference compared to your other stays.At the same time, we appreciate your note about insects around the thatched pavilion. As a tropical resort surrounded by nature, occasional insects can appear, but we will certainly continue enhancing our preventive measures to minimize any inconvenience.Finally, we are so happy that you found our shuttle service convenient. Providing seamless transportation throughout the resort is something we take great pride in, and it’s wonderful to hear that it added to your overall experience.Thank you again for your kind words. We truly hope to welcome you back for another relaxing and comfortable stay in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you so much for your thoughtful feedback. Delighted to hear that you enjoyed the delicious breakfast, the lovely environment, and the privacy of the villas, especially the private pools. It means a great deal to us that these touches helped make your stay relaxing and enjoyable.We sincerely apologize for the inconvenience caused by the lack of clear signage in the hotel lobby area. We understand how frustrating it must have been for your driver to circle the resort before locating the entrance. Please know that your comments are incredibly valuable, and we will be reviewing our signage and directional guidance to ensure a smoother arrival experience for our future guests.We are so grateful you chose to stay with us and that, overall, you had a wonderful visit. We hope to have the pleasure of welcoming you back again soon for an even more seamless experience.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at AYANA Villas Bali. We are truly honored that AYANA Villas Bali provided the best experience of your entire Bali visit and that the comfortable room and exceptional butler service exceeded your expectations. Your special recognition of Tina at the front desk for her warm hospitality and detailed explanations will be joyfully shared with her and our entire team, as your kind words truly inspire us. We warmly look forward to welcoming you back to AYANA Villas Bali on your next visit to Bali and creating more memorable moments together.Warm regards,AYANA Villas Bali
5.0分
一室海景别墅
家庭亲子
不错的选择
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酒店回复: Dear Valued Guest,Thank you for choosing AYANA over many available options in Bali, pleased to learn that your recent stay with us was outstanding experience. Appreciate your kind rating and words, we certainly look forward to your return in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you so much for your wonderful review. We are delighted you enjoyed the high-quality villa breakfast and the wide international selection it is lovely to hear you experienced “breakfasts from around the world” each morning. We are also pleased the buggy service was prompt and that you found your vacation comfortable and relaxing. Our natural surroundings are something we truly cherish, and we are glad you appreciated the unique ecological environment as well.We look forward to welcoming you back for another memorable stay, hopefully in the near future.Warm regards,Manik SudarsanaExecutive Assistant Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at AYANA Villas Bali. We are delighted to hear that our team’s attentive service, especially the thoughtfulness of our butler, made a positive impression, and that you enjoyed the exclusive villa privileges like the buggy service and the stunning Rock Bar sunset views. Your kind words will be shared with our team, as they inspire us to continue delivering the warm and graceful hospitality our guests deserve. We eagerly await the opportunity to welcome you back to AYANA Villas Bali for another perfect getaway.Warm regards,AYANA Villas Bali
酒店回复: Greetings from AYANA Villas Bali,We would like to thank you for choosing our resort as your holiday destination. Guest satisfaction is at the heart of our resort’s experience, and we appreciate the time you spent sharing your detailed and comprehensive thoughts and feedback with us.It is a pleasure to read about your fond memories of your stay, the luxury of having access to all of the shared facilities offered throughout AYANA and RIMBA's integrated resort concept, and the extensive selection of restaurants as well as the service provided by our team members. Rest assured that we will share with the related department and team members for their awareness.We do hope that we will have the opportunity to welcome you back to our resort, even if only to enjoy our dining options.Thank you, and regards,Giordano and team.
别墅真的非常美丽,很大很豪华,性价比非常可以,一家人入住非常舒适开心,度假休闲
服务:还可以,就是叫Buggy的时间太久了,经常等了好久车还不来
入住别墅可以去别墅专门的早餐餐厅,两天管家都说满客了,不让去,实际上第二天朋友帮我们占座发现人不算多,一直都有空位!第一天去了管家推荐的早餐餐厅,人满为患,体验不佳
环境:还可以,室内亲子乐园特别小
其他各方面凑合,没有特别惊艳。
酒店服务很好,孩子过生日酒店免费升级了房型,太惊喜了!阿雅娜体量很大,过年人很多。但別野的环境是最私密安静,很多服务是优先别野客人。网红泳池也不用排队!
卫生巾格外宽敞,比房间要宽敞很多,床垫很舒服,酒店提供的睡衣商店有售,质地很舒服。
泳池景观超赞、就是草棚内容易有虫子。
酒店最牛的地方是没有蚊子,后来还住了其他酒店,只有这家做到没有蚊子骚扰。好像是因为种了某种植物。
作为别墅最好的服务还是接送车,不管去度假村的任何地方,都有接驳车随时接送,实在是太方便了。
美中不足就是酒店大堂没有明显标识 接机司机在度假村里绕了两圈才找到 其他都不错 早餐好吃 环境也很好 别墅区还有私享的泳池 大大减少了人流
住在这儿是在巴厘岛最爽的体验,房间很舒服,而且管家服务特别好。要点名表扬前台的Tina小姐姐,人美讲解详细。再去Bali还是会选择这里入住。
不错的选择
我们觉得整体都很不错,尤其是别墅的早餐品质非常高,有日本的有韩国的,有中国的,有欧美的,基本上每天早上都要把全球的早餐吃一遍吧,对他的评价非常的高,非常的高,不错不错,而且那个小电瓶车来得也很快度假,风度假很舒服,生态也不错,房间里有小四脚蛇
完美的度假村。服务人员态度都非常的好,送的酒券弄丢了,司机小哥特意帮我们开去前台再要了一张过来。特别推荐定villa,有专门的小车可以在app上叫来去度假村其他的地方,也只有villa的住户才能订到悬崖rock bar最好的景观位,落日时的风景有印象派的美感。私人泳池也非常惬意,每天都会有专人来清理泳池。
整个行程最满意的酒店👍~阿雅娜体量很大,有4-5个酒店,19个餐厅,有购物街,SPA馆,透明海滩观光升降梯······入住二天根本玩不够。预算允许的话,尽量入住别墅,房间超级大,鲜花浴缸很漂亮,各种设施VIP,可以享受到完全不一样的体验~必须赞扬阿雅娜的app,十分方便,中文沟通无碍,未来再去巴厘岛的理由,就是泡在阿雅娜,把来不及打卡的补上~