酒店回复: Dear Guest,On behalf of the entire hotel team, I would like to thank you for sharing your thoughts and leaving such a kind review about our hotel.We are delighted to hear that the Marriott quality and standards met your expectations and provided a comfortable stay during your visit to Cappadocia. It is great to know that our location served as a convenient base for your travels with your car and that our rooms and helpful staff contributed to a positive experience.We also appreciate your honest feedback regarding hot air balloon bookings. We value such transparency as it helps us understand our guests' perspectives better and improve our recommendations. We are glad that despite the presence of tour groups, your overall experience remained undisturbed and pleasant.It is always encouraging to hear positive feedback, especially when it comes from the most important people – our guests! Your feedback has been shared with all of our managers and team members as a way to celebrate the great guest experiences we strive to provide.Thank you once again for taking the time to share your thoughts. We hope to welcome you back soon.Marriott CappadociaHotel Management Team

酒店回复: Dear Guest,Thank you for taking the time to provide feedback about your stay.As the Cappadocia Marriott family, we always strive to provide warm and friendly service to ensure that you have a wonderful stay. I sincerely apologize that you were disappointed and that we were unable to meet your expectations during your visit.I have shared your feedback with our team members and the managers of the relevant departments. Together, we will revisit our service standards and review opportunities for improvement in the services we offer. I am confident that these steps will guide us to ensure that your experience is not repeated.Warm regards,Emre YetimoğluFront Office Supervisor

酒店回复: Dear Guest,On behalf of the entire hotel team, I would like to thank you for sharing your thoughts regarding your recent winter stay with us.We are pleased to hear that you found our service satisfactory and our location convenient for those traveling by car. However, I would like to sincerely apologize for the issues you experienced with the water pressure in your shower. Providing a comfortable and relaxing experience is very important to us, and your feedback has been shared with our technical team to investigate and resolve this matter immediately.It is always encouraging to hear feedback, especially when it comes from the most important people – our guests! Your comments have been shared with all of our managers and team members as we work to improve the guest experience we provide.Thank you once again for your honest feedback. We hope to have the pleasure of welcoming you back in the future for an even better stay.Warm regards,Emre YetimoğluFront Office Supervisor

酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay at Cappadocia Marriott. We value all guest comments as they provide us with an opportunity to look closer at our operations.As a team, we strive to offer a seamless and welcoming experience to all our guests. We were concerned to read about your comments regarding the check-in process and the privacy of your stay. Please be assured that we take reports of this nature very seriously.I have shared your specific observations with our department heads for a thorough internal review of our service protocols. Our goal is to ensure that every guest feels the high standards of hospitality we are known for. Your feedback serves as a vital tool for us to evaluate our performance and identify areas where we can refine our guest experience.If you are willing, I would appreciate the chance to learn more about the specifics of your visit, such as the timing of these occurrences. This would greatly assist us in our internal investigation.We are glad you enjoyed the unique beauty of Cappadocia, and we hope that we might have the chance to welcome you back in the future to provide you with the exceptional service that so many of our guests enjoy.Best regards,Marriott CappadociaHotel Management Team

酒店回复: Dear Guest,On behalf of the entire hotel team, I would like to thank you for sharing your thoughts and leaving such a kind review about our hotel.We are delighted to hear that you enjoyed our new facilities, spacious rooms, and the service provided by our team. It is wonderful to know that you appreciated the standardized comfort and quality of Marriott during your stay in Cappadocia. We are also glad that our location provided a pleasant balance, offering a peaceful atmosphere while remaining conveniently within the shuttle range for your hot air balloon experience.It is always encouraging to hear positive feedback, especially when it comes from the most important people – our guests! Your feedback has been shared with all of our managers and team members as a way to celebrate the great guest experiences we strive to provide. Thank you once again for taking the time to share your thoughts.We hope to welcome you back soon.Marriott CappadociaHotel Management Team

酒店回复: Dear Guest,On behalf of the entire hotel team, I would like to thank you for sharing your thoughts and leaving such a kind review about our hotel.We are glad to know that you found our hotel to be a recommended choice and that our general standards met your expectations. However, we are truly sorry to hear that our restaurant's food quality did not satisfy your palate. Providing a delicious dining experience is a top priority for us, and we regret that we fell short in this area during your stay. Please rest assured that your comments have been shared with our Executive Chef and Food & Beverage team to take immediate steps for improvement.It is always encouraging to hear feedback, especially when it comes from the most important people – our guests! Your feedback has been shared with all of our managers and team members as a way to celebrate the guest experiences we strive to provide while working on the areas where we can do better.Thank you once again for taking the time to share your thoughts. We hope to have the chance to welcome you back and provide you with a much-improved culinary experience in the future.Marriott CappadociaHotel Management Team