酒店回复: Dear Guest, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon!Simply Yours, Benny Chung General Manager

酒店回复: Dear Guest, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon!Simply Yours, Benny Chung General Manager

酒店回复: Dear Guest, Your kind words truly touched our hearts! Your feedback genuinely brightened our entire team's day. At Gurney Bay Hotel, A PARKROYAL Partner Hotel, we pour our hearts into creating memorable moments for each guest, and knowing we succeeded with you fills us with such joy. Hope to see you soon!Simply Yours, Benny Chung General Manager

酒店回复: Dear Guest, Thank you for taking the time to share your positive experience with us. Knowing that we were able to make your stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel special is exactly why we love what we do. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. We would be absolutely delighted to welcome you back again!Simply Yours, Benny Chung General Manager

酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize that we did not meet your expectations during your stay. We take all guest concerns seriously and will review the issues you have raised to ensure we improve our service standards. Please note that we have not yet undergone the renovations our property needs, but we are actively planning several improvement initiatives. We are committed to making the necessary upgrades to ensure our guests have a comfortable stay. We hope to welcome you again in the future. Simply Yours, Benny Chung General Manager

酒店回复: Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear you enjoyed our location near the seaside plaza and found our facilities suitable for your family.We appreciate your honest comments regarding the Wi-Fi connectivity, breakfast quality, and room linen. Your observations are valuable to us as we work to improve our guests' experience.We hope you enjoyed your time in Penang, and we would be delighted to welcome you back in the future.Simply Yours, Benny Chung General Manager

酒店回复: Dear Liliu, Thank you for staying with us at Gurney Bay Hotel, A PARKROYAL Partner Hotel. Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay.We understand your concerns regarding the room style and facilities. We would like to clarify that while our property was registered on Trip.com in 2024, it has not yet undergone full renovation. We acknowledge that the current décor and facilities do not reflect the standard we aspire to offer, and we regret that this impacted your comfort. Regarding the service concerns you raised including luggage assistance and the bottle opener request we are sorry these needs were not met. This is not the level of hospitality we aim to provide, and we will be addressing this with our team. We appreciate your honest feedback as it helps us improve. We hope to have the opportunity to welcome you back once our renovations are complete and offer you a much-improved experience.Simply Yours, Benny Chung General Manager

酒店回复: Dear Saiao,Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We acknowledge that we have not yet undergone the renovations our property needs, but we are actively planning several improvement initiatives. We are committed to making the necessary upgrades to ensure our guests have a comfortable stay. We hope to welcome you again in the future. Simply Yours, Benny Chung General Manager

酒店回复: Dear Bao, Thank you for taking the time to share your positive experience with us. Knowing that we were able to make your stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel special is exactly why we love what we do. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. We would be absolutely delighted to welcome you back again!Simply Yours, Benny Chung General Manager

酒店回复: Dear Duke,Thank you for your kind review! We are delighted to hear that you enjoyed our breakfast variety, cleanliness, and convenient location near the mall and restaurants. We sincerely apologize for the inconvenience caused by the noisy extra bed mattress. We completely understand how disruptive this can be, especially for other guests sharing the room. Your feedback has been noted and we will be inspecting and replacing the mattress to ensure this does not happen again.Simply Yours, Benny Chung General Manager