酒店回复: Dear Guest, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon!Simply Yours, Benny Chung General Manager
酒店回复: Dear Guest, Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. See you again soon!Simply Yours, Benny Chung General Manager
酒店回复: Dear Guest, Your kind words truly touched our hearts! Your feedback genuinely brightened our entire team's day. At Gurney Bay Hotel, A PARKROYAL Partner Hotel, we pour our hearts into creating memorable moments for each guest, and knowing we succeeded with you fills us with such joy. Hope to see you soon!Simply Yours, Benny Chung General Manager
点评来源 Trip.com
4.6分
城市景高级特大床间
家庭亲子
春节期间和家人一起住酒店过新年,很有过年味道!酒店老板很大方,在服务方面没得说!情绪价值拉满!同时酒店地理位置极其优越,靠海,出酒店左走一长条街的美食!走路十五分钟就是巨型gurney Plaza shopping mall!过新年,团年饭,买新衣一站解决!
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酒店回复: Dear Guest, Thank you for taking the time to share your positive experience with us. Knowing that we were able to make your stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel special is exactly why we love what we do. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. We would be absolutely delighted to welcome you back again!Simply Yours, Benny Chung General Manager
1.0分
城市景高级特大床间
家庭亲子
1:2024年开业的,不是24年装修的,整体设施非常旧,别被开业时间骗了
2:号称5星级酒店,根本配不上5星,一进酒店会有股说不出来让人不舒服的气味,房间里面也是
3:没提供浴袍,沐浴产品小的可怜,质量也比较差
4:浴缸也没处理干净
5:让加床被子,就拿来了一个破毛毯
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize that we did not meet your expectations during your stay. We take all guest concerns seriously and will review the issues you have raised to ensure we improve our service standards. Please note that we have not yet undergone the renovations our property needs, but we are actively planning several improvement initiatives. We are committed to making the necessary upgrades to ensure our guests have a comfortable stay. We hope to welcome you again in the future. Simply Yours, Benny Chung General Manager
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear you enjoyed our location near the seaside plaza and found our facilities suitable for your family.We appreciate your honest comments regarding the Wi-Fi connectivity, breakfast quality, and room linen. Your observations are valuable to us as we work to improve our guests' experience.We hope you enjoyed your time in Penang, and we would be delighted to welcome you back in the future.Simply Yours, Benny Chung General Manager
酒店回复: Dear Liliu, Thank you for staying with us at Gurney Bay Hotel, A PARKROYAL Partner Hotel. Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay.We understand your concerns regarding the room style and facilities. We would like to clarify that while our property was registered on Trip.com in 2024, it has not yet undergone full renovation. We acknowledge that the current décor and facilities do not reflect the standard we aspire to offer, and we regret that this impacted your comfort. Regarding the service concerns you raised including luggage assistance and the bottle opener request we are sorry these needs were not met. This is not the level of hospitality we aim to provide, and we will be addressing this with our team. We appreciate your honest feedback as it helps us improve. We hope to have the opportunity to welcome you back once our renovations are complete and offer you a much-improved experience.Simply Yours, Benny Chung General Manager
酒店回复: Dear Saiao,Thank you so much for your kind words! We are thrilled to hear you had a wonderful stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel. We acknowledge that we have not yet undergone the renovations our property needs, but we are actively planning several improvement initiatives. We are committed to making the necessary upgrades to ensure our guests have a comfortable stay. We hope to welcome you again in the future. Simply Yours, Benny Chung General Manager
酒店回复: Dear Bao, Thank you for taking the time to share your positive experience with us. Knowing that we were able to make your stay at Gurney Bay Hotel, A PARKROYAL Partner Hotel special is exactly why we love what we do. It means the world to us to know you enjoyed your experience, and we are already looking forward to welcoming you back on your next visit. We would be absolutely delighted to welcome you back again!Simply Yours, Benny Chung General Manager
4.1分
海景豪华房(特大床)
家庭亲子
加了床但是床垫噪音很大翻身能把别人吵醒,酒店有点老旧,但是比较干净,早餐食物比较丰富
位置很好周边步行十五分钟能到最大的商场,还有很多餐厅,打车也比较方便
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酒店回复: Dear Duke,Thank you for your kind review! We are delighted to hear that you enjoyed our breakfast variety, cleanliness, and convenient location near the mall and restaurants. We sincerely apologize for the inconvenience caused by the noisy extra bed mattress. We completely understand how disruptive this can be, especially for other guests sharing the room. Your feedback has been noted and we will be inspecting and replacing the mattress to ensure this does not happen again.Simply Yours, Benny Chung General Manager
超级满意,服务特别好,打车没零钱前台立马帮我找了,而且还有免费的泳池和网球场,简直超出预期,特别好的设施。窗外就是海岸线,还能看到楼下泳池,旁边又有SPA,简直爽飞,虽然装修稍微老一点,但是无伤大雅,简直太好了。
酒店位置不在乔治城里,但在海滨边上,海景挺漂亮。服务很快速。酒店在万豪边上,外部漂亮。内部设施有点旧,但是大床房的床很大,大概有2米。亲子家庭友好。节假日早餐人很多,高峰期需要排队,东西挺多。晚上酒店附近有很多海鲜排挡。grab打车到乔治城颠倒博物馆27马币6人座,到升旗山38马币商务车丰田阿尔法,打车到吉打码头6人座263马币,机场到酒店83马币6人座,供参考。
很棒的体验!订房前犹豫很久,非常高兴做了正确的选择,老牌五星,服务到位,早餐品种丰富。最棒的是泳池,储物淋浴泡澡桑拿一应俱全,泳池水也干净。我们的房间并没有异味,当然除了睡觉在房间的时间并不多。美食都在walking distance,打车定位很好找,前台帅哥可以全中文沟通。推荐!
春节期间和家人一起住酒店过新年,很有过年味道!酒店老板很大方,在服务方面没得说!情绪价值拉满!同时酒店地理位置极其优越,靠海,出酒店左走一长条街的美食!走路十五分钟就是巨型gurney Plaza shopping mall!过新年,团年饭,买新衣一站解决!
1:2024年开业的,不是24年装修的,整体设施非常旧,别被开业时间骗了
2:号称5星级酒店,根本配不上5星,一进酒店会有股说不出来让人不舒服的气味,房间里面也是
3:没提供浴袍,沐浴产品小的可怜,质量也比较差
4:浴缸也没处理干净
5:让加床被子,就拿来了一个破毛毯
这个酒店就在一个海滨广场旁边 晚上散步很惬意 很多本地人也会在海滨广场活动 离蓝屋 壁画街等中心景点大概有1-2公里距离 走路还是很晒 打车在8-15马币左右 酒店有泳池健身房和孩童乐园 虽然是比较复古南洋风格的酒店 但该有的都有 不好的地方一是Wi-Fi非常不给力 二是早餐不好吃(与价格不符)三是被芯已经发黄了
我们两大两小住这个房间没有问题 总的来说性价比还是不错的
携程是怎么好意思标志这酒店是24年开业,这房间风格这装修起码20年了吧,设施老就不说了,连个独立淋浴间都没有,更别提什么服务,行李都不给你搬房间,借个开瓶器都不肯
怎么说呢还可以吧 酒店有点年份了,都是地毯感觉不是很干净,马桶是坏的,好在马上到了人来修,进出都有人开门,这点还不错!周围1公里有个商场,旁边也有茶室 吃的比较方便
海边的酒店,总是能给你惊喜,酒店周边环境超好,也便于享用当地美食,去palza等shopping mall也是步行or打车即可。酒店大堂和健身设施也不错,高端大气,不会有快捷酒店的感觉,还是得住国际品牌的酒店,感觉超棒,去乔治市也相当方便,打车几分钟就到了。推荐泳池和网球场哦。
加了床但是床垫噪音很大翻身能把别人吵醒,酒店有点老旧,但是比较干净,早餐食物比较丰富
位置很好周边步行十五分钟能到最大的商场,还有很多餐厅,打车也比较方便