酒店回复: Hi Harvinder,Were sorry you felt the communication wasn't the best. Our system automatically sends out a confirmation and 3 additional e-mails prior to your arrival so we will investigate as to why you didn't receive these. We have noted your comments regarding the shower and have had our maintenance team review this and have commenced a fix to resolve.We appreciate your honest feedback which we have taken on board to try to improve our customer journey going forward.
酒店回复: Thank you for your detailed feedback! We’re glad to hear you enjoyed the apartment and found it spacious and comfortable. We appreciate you bringing the kitchen items to our attention, and we will certainly look into updating and adding to the utensils, glassware, and other essentials like salt, pepper, and a measuring jug. We also understand the inconvenience of not having coffee pods available, and we will work to improve this for future stays.We apologise for any issues with the access code and will make sure this process is smoother moving forward.We appreciate your understanding and would love to welcome you back for another stay!
5.0分
朋友出游
原文
翻译提供方：Google
这是一家漂亮、现代、干净的住所。
房间宽敞，地理位置优越。附近有当地商店，步行即可到达餐厅和酒吧。
5.0分
家庭亲子
原文
翻译提供方：Google
位于所有酒吧和餐厅的中心。干净整洁，家具齐全，床很舒服。强烈推荐。
5.0分
其他
Fenwick st apartment
Great location. Spacious apartment for 12 people with 3 bathrooms.
5.0分
朋友出游
Great location. The apartment had everything we needed for our 3 night stay
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酒店回复: Thank you for your review, we are happy you enjoyed your stay with us.Kind RegardsEpic Team
4.0分
其他
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Great stay in central Liverpool
Overall a great stay, the apartment is lovely in a great location and ideal for a weekend away with the girls. Beds were really comfy.
Main issue we had was the apartment was absolutely boiling, we couldn’t open any of the windows and this made it incredibly hard to sleep. I emailed and phoned 3 times but could not get through to anyone, I didn’t even get a reply to say sorry that they’d missed the email.
Just something to bear in mind if you struggle to sleep in heat and the weather forecast is hot.
4.0分
家庭亲子
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The apartment was nice and we liked the view from the 9th floor windows. There were a few things needing repair or maintenance but overall it was a good place. One negative is finding the place was somewhat difficult, it was not well marked.
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酒店回复: Hi Josh,Thanks for the feedback, we have notified our maintenance team so they can review and carry out any repairs / redecoration as needed.We are also reviewing how we can improve the access to the building following your feedback.We hope to see you again soon in Liverpool
5.0分
其他
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Great location. Lots of space and well set out so great for large groups. Considering the apartment was supposed to sleep 11, it was disappointing that there were only 7 forks...Kitchen equipment was limited so if you're planning to cook for the group, think about what you might need and can easily bring. Consumables were also limited.
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酒店回复: Hi Sarah,Thanks for your feedback and note about the lack of forks, we have from this updated our processes and checks for housekeeping to ensure we minimise this where possible going forward.We hope to see you again soon in Liverpool!
5.0分
其他
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Epic Liverpool
Great accommodation and location. However, the hob didn't work, so we had to eat for 3 days. I also ordered the rose petals add on, but they weren't provided
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酒店回复: Thank you for your feedback. We’re delighted you enjoyed the accommodation and location, but we’re truly sorry to hear about the issues you encountered.Regarding the rose petals, as discussed on the day of your booking, there was an unexpected delivery issue, and we apologise for this oversight. Additionally, we’re sorry about the hob not working, which caused inconvenience during your stay. We understand how frustrating this must have been and will ensure our team investigates this to prevent it from happening again.We appreciate your understanding and would love the chance to provide a more seamless experience in the future.
从来没有收到过确认邮件，我不得不打了5次电话才拿到一个链接，然后付了押金，结果到那里却没有收到入住信息，打电话过去说要等几分钟，30分钟后，我又打了3个电话才拿到入住信息，前门把手坏了，淋浴漏水，把整个地板都浸湿了
我们很喜欢这间公寓，宽敞舒适。厨房确实有些小问题。设备/餐具玻璃器皿需要更新/添加或更换。酒杯大小不一，只有3个，和马克杯一样。如果能加点盐和胡椒粉就更好了，量杯也不错。公寓里有咖啡机，但没有提供咖啡包。茶包也只有4个……不过，地理位置很棒，就是获取门禁密码有点麻烦。尽管有些小问题，我们还是会再次入住。
这是一家漂亮、现代、干净的住所。
房间宽敞，地理位置优越。附近有当地商店，步行即可到达餐厅和酒吧。
位于所有酒吧和餐厅的中心。干净整洁，家具齐全，床很舒服。强烈推荐。
Fenwick st apartment
Great location. Spacious apartment for 12 people with 3 bathrooms.
Great location. The apartment had everything we needed for our 3 night stay
Great stay in central Liverpool
Overall a great stay, the apartment is lovely in a great location and ideal for a weekend away with the girls. Beds were really comfy.
Main issue we had was the apartment was absolutely boiling, we couldn’t open any of the windows and this made it incredibly hard to sleep. I emailed and phoned 3 times but could not get through to anyone, I didn’t even get a reply to say sorry that they’d missed the email.
Just something to bear in mind if you struggle to sleep in heat and the weather forecast is hot.
The apartment was nice and we liked the view from the 9th floor windows. There were a few things needing repair or maintenance but overall it was a good place. One negative is finding the place was somewhat difficult, it was not well marked.
Great location. Lots of space and well set out so great for large groups. Considering the apartment was supposed to sleep 11, it was disappointing that there were only 7 forks...Kitchen equipment was limited so if you're planning to cook for the group, think about what you might need and can easily bring. Consumables were also limited.
Epic Liverpool
Great accommodation and location. However, the hob didn't work, so we had to eat for 3 days. I also ordered the rose petals add on, but they weren't provided