酒店回复: Dear Lashaunna,Thank you for your feedback. I’m truly sorry to hear that your experience with us did not meet expectations. Please accept our sincerest apologies for the inconvenience you faced.We understand how important cleanliness, clear communication, and comfort are during your stay. We are currently reviewing the concerns you mentioned, including staff training, hotel policies, and room conditions, to make sure improvements are made.We also regret that your check-in experience was affected by a new team member’s training process, and I assure you we are taking steps to better support our staff and our guests during those times.Your comments help us grow and improve, and we’re grateful you brought them to our attention. While we understand your decision, we hope you might consider giving us another opportunity in the future to provide you with a much better stay.

酒店回复: Dear Angela,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you enjoyed your stay with us and found everything perfect for the Masters golf tournament. It was a pleasure having you with us, and we hope to welcome you back for another memorable visit!

酒店回复: Dear Mike,Thank you for bringing this to our attention. We are truly sorry to hear about your experience.Please know that the cleanliness and comfort of our guests are our top priorities. We thoroughly inspect all guest rooms daily as part of our routine housekeeping and maintenance procedures. While this issue was not reported during your stay, we take all feedback seriously and will be conducting a detailed follow-up with our housekeeping team to ensure this does not happen again.We appreciate your feedback, and we hope to have the opportunity to provide you with a much-improved experience in the future.

酒店回复: Thank you so much for your perfect review! We are truly delighted to hear that you had a wonderful stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back soon.

酒店回复: Dear Zackary,Thank you for sharing your thoughts about your recent stay. I’m sorry to hear that the deposit requirement was not what you expected. We implement this policy to ensure the safety and comfort of all our guests during their visit.We appreciate your understanding, and your feedback is invaluable as we continually seek to improve our services. If you have any further concerns or suggestions, please feel free to reach out directly.

酒店回复: Dear Amanda,Thank you for taking the time to share your experience with us. I truly apologize for the inconveniences you encountered during your stay. Your feedback is invaluable, and I want to address each of your concerns to ensure we take the necessary steps for improvement.1.Deposit Confusion: I’m sorry for any misunderstanding regarding the deposit. Our policy is designed to ensure a secure experience for all guests, and I regret that this was not clearly communicated. Please reach out to our front desk for assistance regarding your deposit return. 2.Room Condition: I apologize that the room did not meet your expectations. We strive to provide accommodations that are both comfortable and well-maintained. I will relay your comments about the room’s condition, including the refrigerator and the linens, to our housekeeping and maintenance teams for immediate attention. 3.Bathroom Issues: I’m sorry to hear about the toilet and appreciate you bringing this to our attention. Our maintenance team will be investigating this issue to ensure it is resolved promptly. 4.Window and Overall Experience: It is concerning to hear that you experienced issues with the window and that the overall ambiance of the room was not satisfactory. We regularly assess our facilities, and your feedback will help us improve.We value your feedback and would like the opportunity to make it right. Please feel free to reach out directly to me at [your contact information] so we can discuss your experience further.Thank you once again for your comments, and I hope we can welcome you back in the future for a much-improved stay.

酒店回复: Dear Chris and Jackie,Thank you for taking the time to provide your feedback regarding your recent stay with us. We appreciate your insights, as they are invaluable in helping us enhance our guest experience.I’m glad to hear that you found the property clean; however, I sincerely apologize for the issues you encountered with the carpets, electrical outlets, and the blow dryer. Your comments have been noted, and I will ensure that our maintenance team addresses these concerns promptly to improve our facilities.I also regret that our breakfast offerings did not meet your expectations. We strive to provide a clear description of our amenities and will review our communications to ensure they accurately reflect our offerings.Thank you once again for your feedback. We value your input and hope to have the pleasure of welcoming you back in the future for an improved experience.

酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn Augusta West - Fort Eisenhower.As a guest you are truly valued.Your feedback is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

酒店回复: Dear Regina,Thank you for sharing your thoughts about your recent stay with us. We appreciate your feedback regarding our property and the towel situation.I’m glad you noticed our renovations, as we are continually working to enhance our facilities. I apologize for the inconvenience of not having enough towels in your bathroom. This is certainly something we will address with our housekeeping team to ensure that all of our guests have the amenities they need for a comfortable stay.Thank you once again for your valuable input. We hope to welcome you back soon and provide you with an even better experience!