酒店回复: Dear Xcneb,Thank you for taking the time to share such a thoughtful and comprehensive review of your recent stay at Park Hyatt Kuala Lumpur.We are pleased to hear that your suite offered a comfortable and well-appointed experience, and that you enjoyed the elevated views from our upper floors — including your time at the infinity pool and Cacao Mixology & Chocolate. Your compliments on the professionalism of our lifeguards and bar team are sincerely appreciated, and will be shared with them.Equally, we value your candid feedback regarding areas that fell short. Please accept our apologies for the inconsistencies in housekeeping, the prolonged check-in and check-out process, and the unresolved maintenance issues you experienced. We recognize how these moments can affect the overall sense of ease and comfort that we strive to provide, and your observations are being reviewed in detail with the respective teams. We are actively enhancing both our service delivery and technical operations as part of our continued refinement post-opening.Your suggestion to allow a little time for adjustments is both gracious and astute — and we hope to have the opportunity to welcome you back once these finishing touches are in place. Until then, please accept our thanks for your generosity in sharing both highlights and opportunities for growth.Warm regards,Park Hyatt Kuala Lumpur
1人觉得有用
5.0分
双床房
家庭亲子
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我们一直是Hyatt的会员,这次位于118的吉隆坡柏悦酒店开业,我们体验了一晚位于100楼以上房间的服务。楼下因为整个大楼室内还没完全弄好,所以我们就把车停在大门口,一整晚停车是60马币。大堂在75楼,因为3点就到酒店大堂,酒店还没办法办理入住,酒店贴心的安排我们在酒吧那里等待,并提供茶咖啡和点心🥧,后来因为等待时间超过一个小时,酒店又安排我们到餐厅吃下午餐,服务非常到位。酒店房间安排在104层,房间住的很舒服,景色无敌。唯一有些遗憾是位于99楼的泳池水太冷了,泳池的空调也是很冷😀Merdeka Grill餐厅的牛排确实做得很棒😀,其他食物也很好吃,就是品种稍微少一点,服务很好👍餐厅的夜景无敌😀,早餐半需要点餐,半自助,虽然品种没有Grand Hyatt的早餐丰富,但是品质很上乘,每种食物精致又好吃。总体体验很棒,儿子说下次还要选择Park Hyatt Kuala Lumper。
9 / 20
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酒店回复: Dear Guest,Thank you for choosing to stay with us at Park Hyatt Kuala Lumpur.We’re pleased to know that you enjoyed the stay experience and our food and beverage offerings. We regret that the swimming pool and air-conditioning was not comfortable, and this feedback will be taken seriously in our path to improvement. Thank you taking the time to leave us a review and we truly appreciate it.It was a pleasure having you with us, and we look forward to welcoming you back when your travels next bring you to Kuala Lumpur.Warm regards,Park Hyatt Kuala Lumpur
酒店回复: Dear Guest,Thank you for sharing your recent experience at Park Hyatt Kuala Lumpur.We truly value your thoughtful observations, and we're pleased to hear that service improved noticeably throughout your stay. Your comments provide us with valuable perspective as we continue to refine our guest experience in these early days following our opening.We regret the inconsistencies you encountered, and rest assured, your feedback has been shared with the relevant teams as part of our ongoing efforts to ensure each detail reflects the standards expected of the Park Hyatt name. We also appreciate your comparison to our sister properties — it is always insightful to hear how different locations resonate with our well-travelled guests.We look forward to welcoming you back in the near future, and trust that your next visit will reflect the full potential of what we aim to offer here in Kuala Lumpur.Warm regards,Park Hyatt Kuala Lumpur
酒店回复: Dear Guest,Thank you for taking the time to share your recent experience at Park Hyatt Kuala Lumpur. It was a privilege to welcome you and your family on your first visit to Malaysia.We regret to learn that your arrival experience did not reflect the high standards of care and attentiveness we hold ourselves to. After a long journey, we understand how important it is for the check-in process to be smooth, warm, and reassuring particularly when travelling with family. Please accept our sincere apologies for the delay and for any perceived lack of empathy during that time. Your feedback regarding the interaction at the front desk, including the tone and approach you encountered, is noted with gravity and will be reviewed in detail. We are especially sorry that this moment left a lasting impression on what was otherwise meant to be a meaningful stay.We appreciate your recognition of the courtesy extended by other team members and your continued loyalty to Hyatt across the region. Your comparisons with our sister properties are genuinely helpful and will serve as guidance as we refine our service in these early days.Should your travels bring you back to Kuala Lumpur, we would welcome the opportunity to restore your trust and provide a more seamless and gracious arrival experience.Warm regards,Park Hyatt Kuala Lumpur
酒店回复: Dear Guest,Thank you for taking the time to share your impressions of your recent stay at Park Hyatt Kuala Lumpur.We’re delighted to know that you enjoyed the comfort of our newly opened spaces, the quality of breakfast, and the sweeping views of the city skyline from your room — especially the iconic Petronas Twin Towers.Your kind words are sincerely appreciated, and your observations regarding variety at breakfast have been thoughtfully noted as we continue to refine and elevate our offerings.It was a pleasure having you with us, and we look forward to welcoming you back for another memorable stay in the near future.Warm regards,Park Hyatt Kuala Lumpur
升级成了套房,整体设计很不错,该有的都有,但作为最基础的Suite并没有发现任何特殊的元素(其它在更高楼层还没开)
99楼有个无边泳池🏊♂️,spa,和24h的健身房🏃♂️,这里想特别提到泳池的救生员小哥,非常友善,让体验加分了许多(泳池是6am-9pm小心地滑!),更衣室里还藏有个按摩浴缸,桑拿室和盐桑🧖
早餐有单点的菜单,也有一部分可以自助但是和其他地方比选择少了许多,个人建议À la carte🍽️
🍫Cacao Mixology & Chocolate,吉隆坡最高的Bar,这里的员工很专业,推荐图7的Cacao Coffee Martini和图8的Coconut Highball 🍸
很遗憾没时间去吃Merdeka Grill,看了菜单感觉能挺不错,酒店里的餐饮也对外开放,但肯定住客优先的
问题:
🧺第二天房间直接没有清理,出去了一整天,早上也有交代过要清理的一些需求,晚上回来完全没动,过后安排了员工来清理但说实话做的很敷衍
⏱️办理入住/退房的确比较久,看似前台有很多新员工培训和SOP目前并不完善,有两个女经理还是很可靠的
🪠浴室排水巨慢,第一天洗澡直接溢出来了,凌晨三点联系前台派了两位“工程师”拿着马桶塞一顿捅,说是好了但之后每次洗澡照样溢水。每天都反馈但直到退房也没解决
💡房间灯控不稳定,尤其是主控经常没反应,还断过一次电,灯控问题经过研究可以找一个台灯的开关按一下整间就好了
作为新开的酒店虽然奇特的问题较多,这次入住体验还是满意的,想去的话建议等到年底酒店把那些不应该有的问题解决掉后,体验感会更好🫶
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我们一直是Hyatt的会员,这次位于118的吉隆坡柏悦酒店开业,我们体验了一晚位于100楼以上房间的服务。楼下因为整个大楼室内还没完全弄好,所以我们就把车停在大门口,一整晚停车是60马币。大堂在75楼,因为3点就到酒店大堂,酒店还没办法办理入住,酒店贴心的安排我们在酒吧那里等待,并提供茶咖啡和点心🥧,后来因为等待时间超过一个小时,酒店又安排我们到餐厅吃下午餐,服务非常到位。酒店房间安排在104层,房间住的很舒服,景色无敌。唯一有些遗憾是位于99楼的泳池水太冷了,泳池的空调也是很冷😀Merdeka Grill餐厅的牛排确实做得很棒😀,其他食物也很好吃,就是品种稍微少一点,服务很好👍餐厅的夜景无敌😀,早餐半需要点餐,半自助,虽然品种没有Grand Hyatt的早餐丰富,但是品质很上乘,每种食物精致又好吃。总体体验很棒,儿子说下次还要选择Park Hyatt Kuala Lumper。
房间干净整洁舒适明亮,服务热情,入住106层,无死角无遮挡,可以一览无余吉隆坡全貌,体验感不错!
我们来这里是为了给我儿子庆祝生日。酒店员工都面带微笑地问好,服务非常亲切周到,让我们住得非常舒心。泳池、桑拿和大型按摩浴缸都很干净,环境也很棒。我们非常希望能再次入住。谢谢你们!
房间很不错,设施也很好,就是只有一种枕头,太软了,没有其它枕头的选择
新开的服务很迷。。。第一天早餐点的椰子先上了一个后面四个吃完了才上,但呆了三天服务肉眼可见的在变好。入住完给我的体验有点像三亚柏悦➕广州柏悦➕杭州柏悦的结合体。刚进屋还以为回三亚柏悦了😂布局很像,才开几天排水居然堵住了,也可能是我运气差(之前去杭州喝酒住柏悦排水也中奖堵住了)感觉再过几周过来住比较好
第一次到马来西亚吉隆坡,从国内飞新加坡,转机到吉隆坡,带着老婆和小孩舟车劳累一晚加一上午,中午12点多到酒店办入住,前台接待的黄衣服实习生为我们翻译,问我们有什么需求,因为吉隆坡柏悦酒店是刚开张几天,也是吉隆坡第一高楼,我说我是柏悦会员,想要酒店帮我安排一间景观好点的房间,前台问我们在什么渠道订的房,如果在官网订的房,可以为我升级房型,我说在携程订的,结果给出的答案是不能安排景观好的房间,后来实习生跟旁边的主管经理flora申请,我只听到flora说no!no!no!而且看我一脸严肃的表情,感觉这个flora不友好,既然是前台经理,服务和笑脸都没有做什么服务行业。不能安排景观好的房间我也没有在意,我就说随便安排一间,想早点进房间休息,结果办入住办了两个小时还没住进去,老婆和小孩在旁边不停问什么时候能进房,她们又累又饿,我当时感觉有点故意折腾我,这是我第一次遇到有种不公平的待遇,希望吉隆坡柏悦酒店能调取8月11号中午12点50左右前台办理入住的监控,看看我在前台办入住站了多久。最近一个月住了凯悦旗下的三次酒店,长沙柏悦(长沙柏悦给我的印象很好,酒店入住有管家加我微信,有任何需要跟管家联系,办理退房时还有酒店的伴手礼吉祥物),吉隆坡柏悦(flora态度是差评,其他服务员和经理都很有礼貌打招呼),新加坡安达仕,希望凯悦集团能重视这个问题。
非常好的体验
新酒店各方面设施很新,服务也非常好,
早餐还是好吃的,虽然品种并没那么多,预定的塔景房可以看到双子塔,因为楼层高可以俯瞰吉隆坡市,总体体验还是可以的
吉隆坡柏悦酒店坐落于亚太地区最高摩天大楼——默迪卡118的顶层,在此可将城市风光尽收眼底,视野无与伦比。