酒店回复: Dear Ms. Liu Yalan,Thank you for sharing your feedback. We deeply regret that your recent stay did not meet your expectations and appreciate the opportunity to address your concerns.Regarding your reservation details, we note that you initially stayed in a Deluxe Twin room (Booking No. #24669) from March 24th to 25th, followed by a stay in a Superior Double room (Booking No. #24670) from March 25th to 28th. As stated on our online platform, the Superior Double room features a 1.6m wide bed and measures 18m², and we are sorry to hear that this did not provide the comfort and space you needed.On the matter of air conditioning noise, we would like to clarify that this was a result of guest modifications to the air blowing settings, which were turned too high and caused the disturbance. While this was beyond our control, we understand how this affected your comfort and sincerely apologize for the inconvenience.Concerning the situation on Friday, we understand how this must have been frustrating, and sincerely regret the inconvenience caused. To clarify, our team attempted to contact you multiple times via WhatsApp throughout the day but did not receive a response by 9 PM. Due to high demand and in the absence of confirmation regarding your continued stay, we had to prepare the room for incoming guests. We acknowledge how this miscommunication impacted your plans and are working diligently to improve our processes to prevent similar situations in the future.As for the swimming pool, we are delighted to share that its salty water is an advanced feature specifically designed to provide guests with ultimate relaxation and a refreshing treatment experience. This facility is unique among city hotels and reflects our commitment to offering exceptional amenities.Additionally, we will review your comments about the gym facilities to explore ways to further enhance guest satisfaction.Your feedback is invaluable to us, and we are truly committed to learning from this experience to provide better service moving forward. With this in mind, we would kindly ask if you might consider revisiting your evaluation of your stay. Your understanding and support mean a great deal to us, and we hope for the chance to regain your trust and provide you with an improved experience in the future.Warm regards, Cong, Vu Vuong/ Mr.General ManagerMe Saigon Boutique Hotel
订之前这个酒店吸引我的就有自己的调调不是千篇一律 门童和工作人员很有耐心很热情 拖鞋睡衣浴巾洗具这些都很干净 床也大舒服 唯一让我觉得不好的就是淋雨手持花洒的水有点小 这家酒店的早餐还是很不错的 地方不大但是吃的东西都不错 特别是清晨阳光撒进来配上周围老街的风情很有格调 外面吃的 超市 spa atm 都很多很方便
缺点就是浴室淋浴水很小
470元非周末，订的大床房，面积非常小，进门就是床，淋浴和马桶一个房间，看到的照片就是整个房间的面积。窗户面对大街，对面的酒吧低音炮到半夜11点，11点后还是有很多人在喝酒。新风系统（换气扇？？）就在头顶，因为房间小声音特别刺耳，关闭空调后还是声音很大，房间里没有可以关闭这个的按钮。电话不好用，半夜12点穿好衣服去前台反映这个问题，没想到在房间等了15分钟也没有人上楼解决，又重新下楼找到前台服务员，值班人员最终在走廊尽头的房顶关闭了这个开关，看来房间设计有问题。主要生气的是半夜12点折腾两次，没有及时解决问题，前台态度很冷漠。第二天和携程反映后，没想到酒店特别重视，派经理来道歉，可是已经既成事实，我只会说我会如实反映，尽量不要订这个高级双人房。要夸夸前台的行李员，服务很好，帮忙拿行李并送到出租车。
酒店地理位置优越，步行即可到达中央商务区、市场和大部分景点。酒店位于街角，设施看起来很新。晚上很安静。健身房虽然不大，但足够用。他们还有一个屋顶泳池。员工都非常友善细心，尤其是 Hung Tri Anh 和 Trang。
酒店地理位置优越在最热闹最多观光客的第一郡,临近地铁站,滨城市场,多家米其林推荐美食徒步可达,相当便利！
酒店今年初翻新整修好,设施齐全小而美,房间数不多,泳池SPA在顶楼,表扬前台服务员:Trang,Vinh,Anh,Hung 服务好礼貌周到!
唯一要反馈:浴室只有沐浴露跟洗发精,没有提供护发素...对长发旅客不友善,洗完头发直接打结了😅有需要的请自备!
非常棒的酒店，设计环境卫生都一级棒，前台服务都很好 Mr Anh 和 Tri 还有MsTrinh 都很热情，在这边住了十天差不多，很舒服，早餐也好吃，健身房泳池都不错，下次出差还住这里
房间不大 适合一个人商务出游。 员工很热情 服务很友善。 早餐 也不错 周边便利 走走看看。 整体的松弛感很高。 喜欢这次出游， 第一次越南游 还会再去
房间里有很多虫子，窗帘遮光也不好，漏光。
酒店位置不错，就在城中心比较热闹的地方，网红越南粉，咖啡，法棍都在附近。服务员的素质也比较好，主要说英文，有一个会一点中文，总体来说会尽力沟通，不成问题。早餐虽然种类不多，但是味道还挺好。房间不算大，总体卫生可以。唯一是洗澡要吐槽一下，水压不足，第一天还不出水，后面经过沟通维修后，后几天稍微好点，而且干湿也没有分离，略微不方便。总体来说还是可以的。
非常令人失望的一次住宿，上次出差觉得很漂亮的酒店，这次专门预定，因为房间紧俏，后面几天没有双床房，换的大床房非常小，两个人都没法在房间里同时活动！主要是房间里空调关了还一直有风扇声音，找了技术人员来看，竟然说是隔壁房间的空调声吵过来的！？？？
后来因为行程变动打算周末继续住，出行前漏定了周五晚上，可就是连住了三天之后，有周六订单的前提下，酒店没有任何提醒和联系的情况下，周五直接把我们行李打包出来了！晚上回到酒店说房间已满，无法续住！天知道多么抓马！两位女士半夜拖着行李找新酒店！差点儿露宿胡志明！
哦，游泳池的水是咸的，健身房就两台机器！
酒店员工彬彬有礼，乐于助人。房间和设施干净舒适。唯一需要改进的是早餐的选择。