I was charged a $28 early check-in fee. I checked in at 2:35, 25 minutes early and had to pay the fee which I thought was ridiculous.
3.0分
家庭亲子
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We were there for 10 days and only had our room cleaned or refreshed 1 day. I don’t understand how you think 1 roll of toilet paper would last us 10 days. We had to empty our trash every day and get towels and toilet paper from the front desk.
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酒店回复: Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay. That is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience.Our current housekeeping policy provides service every third day of a guest’s stay, and based on your length of visit, you absolutely should have received more than one service. This is the first time we are hearing of these concerns during your stay, and we wish we had known sooner so we could have addressed them right away. We will be reviewing this situation internally to ensure it doesn’t happen again.We appreciate you bringing this to our attention, and we do hope you’ll consider giving us another opportunity to provide the experience you expected and deserved.
2.0分
家庭亲子
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Need better breakfasts. When the elevator breaks have employees at the stairwells to carry the bags. When told the toilet is broke, fix it. Dont let your employees say we can't because we are under staffed. Makes you look like a bad place to work for and stay at.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations, and we sincerely apologize for the inconveniences you faced during your stay.Your comments regarding the breakfast, elevator service, and response to maintenance issues are taken very seriously. We understand how frustrating it must have been, and we agree that these are areas where we must do better. Please know that we are addressing these concerns internally to ensure a higher standard of service moving forward.We also regret that you were made to feel that staffing challenges were an excuse. That is not the message we want to send, and it’s certainly not the level of service we strive to provide.Thank you again for your honest feedback, it helps us improve.Sincerely,
4.0分
情侣出游
Very nice and clean. Comfortable bed. We’ll be back.
Not thrilled about the $100 deposit. We would never trash a room!!
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酒店回复: Thank you for taking the time to leave us a review! We are so glad to hear you enjoyed your stay, found the room clean and comfortable, and that you are planning to return, that means a lot to us.We do understand your concerns regarding the $100 deposit. Please know that it is a standard policy across many hotels and is in place to cover any incidental charges or potential damages. That said, we absolutely appreciate respectful guests like you, and we are sorry if it caused any inconvenience during your visit.We truly look forward to welcoming you back again soon!Warm regards
5.0分
其他
Hotel had appears to be recently upgraded. Very clean. Friendly staff. Safe. No problems.
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酒店回复: We're so happy that you stopped by and shared your amazing experience with everyone! We can't wait to see you again soon and provide you with more of our "perfect ten" guest service. Thank you for your kind words!
3.0分
家庭亲子
Under renovation. Rooms hard to get to. Hallways were dirty and poorly lit. Beds were hard as a rock
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酒店回复: Thank you for your recent stay and for sharing your feedback with us. I'm sorry to hear that parts of your experience didn’t meet expectations.As you noted, we are currently in the midst of a property-wide renovation and are about halfway through the process. We truly apologize for any inconvenience this caused.On a positive note, we're happy to share that our newly renovated lobby is now open, and we're continuing to make progress in transforming the entire guest experience. We hope you'll consider staying with us again in the future so you can enjoy all the updates once renovations are complete.
4.0分
其他
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under construction right now so we walked right by the check in for hotel, first time staying over night and when i said something to the person checking us in he was rude, said well there is a sign. When I asked this person about the valet service he said we have not had that in years well i said we saw that sign. The bed was very comfortable and the other service was pretty pleasant and helpful. Like the idea about having a non smoking area
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酒店回复: Thank you for choosing Diamond Jo ****** & Hotel for your first overnight stay, and for taking the time to share your experience.We’re pleased to hear you found the bed comfortable and enjoyed the non-smoking area, as well as the overall helpfulness of our team. However, we sincerely apologize for the confusion during check-in and the interaction you experienced. This is not the level of service we aim to provide, and your comments have been shared with our team to help ensure a more welcoming experience for all our guests.We also appreciate your understanding as we undergo renovations to improve our facilities. Clearer signage and communication are a priority as we work to make your next visit smoother and more enjoyable.We hope to welcome you back again soon and provide a better experience you deserveWarm regards.
有一点偏贵，没有什么服务，只是**，整体和价格不匹配
酒店正在施工，但我们的房间很好，员工也非常友好。
入住体验不错。
I was charged a $28 early check-in fee. I checked in at 2:35, 25 minutes early and had to pay the fee which I thought was ridiculous.
We were there for 10 days and only had our room cleaned or refreshed 1 day. I don’t understand how you think 1 roll of toilet paper would last us 10 days. We had to empty our trash every day and get towels and toilet paper from the front desk.
Need better breakfasts. When the elevator breaks have employees at the stairwells to carry the bags. When told the toilet is broke, fix it. Dont let your employees say we can't because we are under staffed. Makes you look like a bad place to work for and stay at.
Very nice and clean. Comfortable bed. We’ll be back.
Not thrilled about the $100 deposit. We would never trash a room!!
Hotel had appears to be recently upgraded. Very clean. Friendly staff. Safe. No problems.
Under renovation. Rooms hard to get to. Hallways were dirty and poorly lit. Beds were hard as a rock
under construction right now so we walked right by the check in for hotel, first time staying over night and when i said something to the person checking us in he was rude, said well there is a sign. When I asked this person about the valet service he said we have not had that in years well i said we saw that sign. The bed was very comfortable and the other service was pretty pleasant and helpful. Like the idea about having a non smoking area