酒店回复: Estimada Minerva,Gracias por tomarse el tiempo para completar nuestra encuesta. Agradecemos sus comentarios sobre su reciente estancia en el Red Roof Inn Byron. Nos complace leer que quedó satisfecha con la limpieza. En Red Roof, siempre agradecemos los comentarios de nuestros huéspedes, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por su reseña. Será un placer que vuelva a compartir su experiencia con nosotros.Atentamente,JonathanRed Roof Management RediResponse Specialist
4.0分
其他
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The sheets had a strong smell of women's perfume and the smell bothered me, there was a small cockroach on the wall and a beetle on the other wall, that's why I didn't give it five stars!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Byron. We are saddened to read that your stay fell short of your expectations due to the cockroaches you reported and the smell you mentioned. Our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
其他
The room seemed clean but the floor's dark color hid the fact that it was filthy. Thin walls. Other than that, the price was right for a weary traveler.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Byron. It is disheartening to learn that the state of the floors and the walls did not meet your expectations. We are saddened to read your comments. Yet, we are glad the value met your needs as a traveler.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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Didn’t stay here no hot water and I paid for my rooms before time and got there and only one room was ready the other one was not available. Went to another hotel!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Byron. We are dismayed to hear that your stay was not satisfactory due to the situation you detailed and the absence of hot water you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
家庭亲子
Room ac/heater had electric plbm, staff failed to address the issue. Room not cleaned for 3 days. Third day they show up at 9 pm. I told them to get lost.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Byron. The situation you described regarding the air-conditioning unit, heater and the possible interaction you had with our staff is truly regrettable. We will be sure to share your feedback with management in an effort to get direct attention to this matter.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
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Overbooked
The hotel was overbooked and did not have suitable rooms. They only had a single room that did not have a lock in the door or a room with no ac and a leaking sink
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Byron. Please accept our sincerest apologies for the concerns that you may have encountered with the door lock and sink. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
第一个房间更好，但总的来说，办理入住和住宿体验还是不错的！
还可以。设备太少
他们人非常好。
容易进入，服务周到
超级干净！！令我惊讶的是，床垫上甚至还有衬里，可以防止臭虫！！对它的清洁度感到非常惊讶
The sheets had a strong smell of women's perfume and the smell bothered me, there was a small cockroach on the wall and a beetle on the other wall, that's why I didn't give it five stars!
The room seemed clean but the floor's dark color hid the fact that it was filthy. Thin walls. Other than that, the price was right for a weary traveler.
Didn’t stay here no hot water and I paid for my rooms before time and got there and only one room was ready the other one was not available. Went to another hotel!
Room ac/heater had electric plbm, staff failed to address the issue. Room not cleaned for 3 days. Third day they show up at 9 pm. I told them to get lost.
Overbooked
The hotel was overbooked and did not have suitable rooms. They only had a single room that did not have a lock in the door or a room with no ac and a leaking sink