酒店回复: Dear,Thank you for sharing your feedback with us.We’re sorry to hear that certain items in your room weren’t working properly and that the level of cleanliness did not meet expectations. This is not the standard we strive to maintain.We’re addressing these issues with our team to ensure they are corrected moving forward. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity to provide you with a much better stay in the future.Sincerely,
4.0分
商务出差
原文
翻译提供方：Google
美丽的
3.0分
其他
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Bed was clean and room was decently clean was dusty and baseboards you can tell no one has ever took a rag to but for a shower and nights rest it did the job and a good price
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酒店回复: Dear,Thank you for taking the time to share your feedback. We’re glad to hear that you found the bed clean and that the room met your needs for a comfortable night’s rest at a good value.We do apologize for the dust and the condition of the baseboards. This is not the standard we aim to provide, and we will be addressing this with our housekeeping team.We appreciate your comments, and we hope to welcome you back for an even better stay.Sincerely,
3.0分
商务出差
Breakfast lacks variety. Bathroom did not have toilet papers. Weird had to collect from the front desk.
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酒店回复: Dear,Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations. Your comments about the limited breakfast variety and the inconvenience of having to collect toilet paper from the front desk are not the experience we aim to provide, and we understand how this could impact your stay.Please know that we are addressing these issues with our team to ensure they are resolved promptly. We appreciate you bringing them to our attention, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Sincerely,
1.0分
家庭亲子
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Our room had two major issues. One was the faucet in the kitchen area. It popped off when I turned the water on. Made a mess as it looked like a geyser. Not a huge deal as there was another sink in the room. However, when I brought this to the attention of the shift manager, solely so we wouldn’t be charged with any damages, his response was “That’s not possible”. What?!?!
Second, was a huge clump of long hair stuck to the back wall of the shower stall. Incredibly GROSS. Obviously the shower wasn’t cleaned properly. Beyond unsanitary.
Never will I stay there again. Highly recommend customers staying elsewhere
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酒店回复: Dear,Thank you for sharing your feedback. We’re very sorry to hear about the faucet issue and the cleanliness concern you encountered. This is certainly not the experience we want for our guests. We will be reviewing both matters with our housekeeping and maintenance teams to ensure they are addressed. We also appreciate you bringing the situation to our attention so we can look into it further. Thank you again for your comments.Sincerely,
3.0分
其他
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***!!!**!!** KITCHEN COOKWARE **!!**!!!***
My stay was fine. The property was just fine. The bathroom faucet wasn't completely secured to the sink, no big deal.
But I was counting on using the kitchen. When I arrived, I asked about the kitchen, and whether they provide cookware. No cookware. Just be advised that there are no cookware or plates/dishes/utensils at all. Not too big a deal. But also, their cooking range is an induction cooktop. So if you're staying for a while and want to save on eating out, plan to bring or buy a pan or skillet that is compatible with an INDUCTION cooktop. I spent about $30 on a skillet plus a few cooking and eating utensils. Not too big a deal, but worth noting.
I would still stay again. The price as of 10/2025 was very competitive, and everything else was fine.
Thanks, Suburban whatever! See you next time.
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酒店回复: Dear,Thank you for sharing your detailed feedback with us. We’re glad to hear that your stay was comfortable and that you found our pricing competitive. We also appreciate you noting the faucet and your experience with the kitchen setup. Your comments help us understand what guests find useful to know before their stay.We’re happy to hear you would stay with us again, and we look forward to welcoming you back. Thank you for choosing us!Sincerely,
5.0分
其他
It was a very nice stay and will continue to stay st this hotel. Very clean and friendly staff
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酒店回复: Dear,Thank you for sharing your feedback with us.We're delighted to hear that you had a wonderful stay with us and that everything met your expectations. Your satisfaction is our top priority, and we truly appreciate your feedback.We look forward to providing you with another excellent experience in the future.Sincerely,
4.0分
其他
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I have stayed at the place years ago when it was Super 8 and the improvements that have been made to the rooms since new ownership has taken over are great. This property operates as two separate entities, but the only difference in the rooms is the Suburban Studios rooms have a larger fridge, cooktop and kitchen sink. They are both owned by Choice Hotels. For whatever reason, when I stayed, the Quality Inn rooms were going for over $150 a night and the Suburban Studios one was $95 even though the Suburban Studios one has more amenities. Not sure what that was all about (there was some tennis tournament going on so maybe a cash grab for tourists at Quality Inn?). The Suburban Studios rooms are in the very back building (there are 3 buildings) and the doors open to the outside, which I am usually not a fan of, but I knew this property was built like that ahead of time and was able to park just a few feet from my door which was nice. The room was very clean, and the bed was comfortable. The bathroom was remodeled nicely as well but they did cut a few corners. The bathroom door didn't shut all the way. It was like the door was too big for the frame and you could tell that was remnant from prior to remodeling. I honestly didn't care one way or another but that could be a big deal to other guests. The bathtub also looked to be the same old kinda stained bathtub just with a new surround, but again, not a big deal. Shower was hot, decent water pressure, and the water drained. Staff was friendly at check in. They have a free shuttle to King's Island which is nice. We did not wake up early enough for breakfast as it ends at 9:30. I did not go in the pool this time around, but it is the same pool from years past and it was nice before and I always liked that it was open late. I definitely plan on staying again for my annual trips to King's Island.
1.0分
其他
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Feces on wall in bathroom, floor was filthy everywhere. Cobwebs hanging from ceiling. Bedding stained. Room smell was terrible. After traveling all day my wife and I were too tired to try and find anything else. Steer clear of this place! Sleeping in the parking lot would be better.
3.0分
其他
Good with restaurants around the hotel and close to the freeway
有些事情进展不顺利，清洁工作也有待改进。
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美丽的
Bed was clean and room was decently clean was dusty and baseboards you can tell no one has ever took a rag to but for a shower and nights rest it did the job and a good price
Breakfast lacks variety. Bathroom did not have toilet papers. Weird had to collect from the front desk.
Our room had two major issues. One was the faucet in the kitchen area. It popped off when I turned the water on. Made a mess as it looked like a geyser. Not a huge deal as there was another sink in the room. However, when I brought this to the attention of the shift manager, solely so we wouldn’t be charged with any damages, his response was “That’s not possible”. What?!?!
Second, was a huge clump of long hair stuck to the back wall of the shower stall. Incredibly GROSS. Obviously the shower wasn’t cleaned properly. Beyond unsanitary.
Never will I stay there again. Highly recommend customers staying elsewhere
***!!!**!!** KITCHEN COOKWARE **!!**!!!***
My stay was fine. The property was just fine. The bathroom faucet wasn't completely secured to the sink, no big deal.
But I was counting on using the kitchen. When I arrived, I asked about the kitchen, and whether they provide cookware. No cookware. Just be advised that there are no cookware or plates/dishes/utensils at all. Not too big a deal. But also, their cooking range is an induction cooktop. So if you're staying for a while and want to save on eating out, plan to bring or buy a pan or skillet that is compatible with an INDUCTION cooktop. I spent about $30 on a skillet plus a few cooking and eating utensils. Not too big a deal, but worth noting.
I would still stay again. The price as of 10/2025 was very competitive, and everything else was fine.
Thanks, Suburban whatever! See you next time.
It was a very nice stay and will continue to stay st this hotel. Very clean and friendly staff
I have stayed at the place years ago when it was Super 8 and the improvements that have been made to the rooms since new ownership has taken over are great. This property operates as two separate entities, but the only difference in the rooms is the Suburban Studios rooms have a larger fridge, cooktop and kitchen sink. They are both owned by Choice Hotels. For whatever reason, when I stayed, the Quality Inn rooms were going for over $150 a night and the Suburban Studios one was $95 even though the Suburban Studios one has more amenities. Not sure what that was all about (there was some tennis tournament going on so maybe a cash grab for tourists at Quality Inn?). The Suburban Studios rooms are in the very back building (there are 3 buildings) and the doors open to the outside, which I am usually not a fan of, but I knew this property was built like that ahead of time and was able to park just a few feet from my door which was nice. The room was very clean, and the bed was comfortable. The bathroom was remodeled nicely as well but they did cut a few corners. The bathroom door didn't shut all the way. It was like the door was too big for the frame and you could tell that was remnant from prior to remodeling. I honestly didn't care one way or another but that could be a big deal to other guests. The bathtub also looked to be the same old kinda stained bathtub just with a new surround, but again, not a big deal. Shower was hot, decent water pressure, and the water drained. Staff was friendly at check in. They have a free shuttle to King's Island which is nice. We did not wake up early enough for breakfast as it ends at 9:30. I did not go in the pool this time around, but it is the same pool from years past and it was nice before and I always liked that it was open late. I definitely plan on staying again for my annual trips to King's Island.
Feces on wall in bathroom, floor was filthy everywhere. Cobwebs hanging from ceiling. Bedding stained. Room smell was terrible. After traveling all day my wife and I were too tired to try and find anything else. Steer clear of this place! Sleeping in the parking lot would be better.
Good with restaurants around the hotel and close to the freeway