酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our newly renovated facilities, the cleanliness, the peaceful Mai Khao Beach environment, and our attentive service team. We can’t wait to welcome you back again soon!RegardsR Team

酒店回复: Thank you very much for sharing your feedback with us. We’re glad to hear that you enjoyed our long, quiet beach and appreciated the renovated room features, efficient air conditioning, and thoughtful amenities we provided. We’re sorry to learn that our BBQ buffet did not meet your expectations, especially regarding variety and suitability for your child. While the BBQ dinner you experienced is one of our premium themed buffets, we also offer a range of buffet and dining options at different prices on that particular theme night, each featuring varied menus, including Thai, international selections, and family‑friendly dishes. Your comments are extremely valuable, and we will work with our culinary team to further enhance both variety and rotation—especially for guests staying multiple nights.Thank you again for your detailed review. We hope to have the opportunity to welcome you back and provide an even better dining experience on your next stay.RegardsR Team

酒店回复: Thank you very much for sharing your experience and for choosing to stay with us for your last night in Phuket. We’re delighted to hear that you enjoyed the spacious and clean room, as well as the comfort of the sofa and the beautiful sunset at Mai Khao Beach.Chinese guests are indeed one of our key customers. However, travel patterns vary by season, We apologized that no Chinese‑speaking staff were available at the front desk during your stay. Unfortunately, our Chinese‑speaking team members were away at that time, and we regret that we were unable to greet and assist you in your preferred language.Thank you again for your kind comments and understanding. We truly hope to have the opportunity to welcome you back in the future and provide an even better, more personalized experience.

酒店回复: Thank you very much for sharing your review and for posting your beautiful photos — we truly appreciate you capturing and sharing those special moments with us.We’re delighted to hear that you enjoyed the uncrowded, clean beach, the stunning sunset, and the beach yoga experience. It’s wonderful that these highlights made your stay memorable. We’re also thrilled that you loved our restaurant; our culinary team will be very happy to hear your kind words.We truly appreciate your feedback regarding the room, the pool size, and the distance to the beach. As a beachfront resort, our layout is designed with a spacious lawn and natural landscape between the pool and the shoreline. This open area creates a peaceful, nature‑connected environment and helps preserve the beauty and tranquility of the beach surroundings. We understand this may make the beach feel slightly farther for some guests, and we thank you for sharing your perspective.Your comments are extremely valuable as we continue to enhance our guest experience. We hope to have the pleasure of welcoming you back for another relaxing and enjoyable stay.RegardsR Team

酒店回复: Thank you very much for returning to stay with us again — We’re glad you were able to enjoy our new pool on your last day. It’s wonderful to hear that our service, facilities, and especially our Thai restaurant made such a positive impression. The team will be delighted to know you visited every day. We’re also happy that the peaceful atmosphere and easy airport access added to your stay.Thank you again for recommending us. We hope to welcome you back for a fully seamless experience next time.

酒店回复: Thank you for choosing Renaissance and the great feedback. we look forward to welcoming you back in the future