酒店回复: Thank you for your feedback. We are sorry that our renovations had a negative impact on your stay. We are still a Hilton and hope you will come back and visit us once all the work has completed!
3.0分
其他
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Overall, this hotel was fine. Nothing special but we did appreciate how close we were to downtown bend. We were annoyed that we were told parking would be $15 a night when we checked in and then got billed for $20 a night. Not sure how the Hilton thinks this is acceptable when their staff quotes one price and then they charge guests a higher rate.
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酒店回复: Patrick, we are glad you otherwise had a good stay and enjoyed the location. We deeply apologize for the miscommunication with our parking charge. It was a recent update for us and should have been communicated in advance. Thank you for your patience and we hope next time we can make it a perfect stay.
4.0分
朋友出游
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Nice hotel, room was spacious. Not a fan of having vanity/sink out in the room instead of secluded in bathroom. Disturb sleeping people when washing hands after bathroom use. Shower was plastic and creaked with every move in shower. The air conditioner was old and falling apart… not what you would expect for a Hilton.
Overall.. not terrible.. just expected more.
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酒店回复: Kyia thank you for sharing your experience. We have upgraded our A/Cs and have used your feedback to improve. We hope we can make it a perfect stay if you visit us again.
3.0分
商务出差
The food was good but the service was barely average. Not very efficient or observant. My room wasn’t cleaned the second night at all.
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酒店回复: Hello Debe, we are so sorry the service wasn't up to par and your room didn't get serviced as you would prefer. We appreciate the feedback and will work to improve for next time.
2.0分
其他
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The black outlines would not go up despite maintenance coming twice, the showerhead would not adjust to the proper position, there is a charge for parking and coffee is not available. If I am to be nickel and dimed, and I expect everything to be perfect. The rate is too high for what you get.
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酒店回复: Hello Shashi, we apologize for the troubles you had during your stay and have worked rapidly to correct the issues. Thank you for sharing your feedback. We do have coffee available until 10am daily but we are sorry you didn't get to enjoy it. We hope you can give us another shot and we can really knock it out of the park.
4.0分
其他
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It was easy, safe, clean, and pet friendly. Thought it was weird that two of the towels had holes. But otherwise the stay was fine. A little pricy, but did the job.
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酒店回复: Thank you, Jacquelyn, for being our guest and sharing your feedback. We apologize for missing the issue with your towels but we are glad otherwise it was a good stay! Hope to see you next time.
5.0分
其他
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Bath Tub
Loved the hotel and the location. Just a few different items of decor that made it feel fun and cozy. THE ONLY THING that felt off from the remodel was the bathroom. I would recommend redoing the shower/bath completely to a walk-in shower with some fun tiles and nicer shower heads, maybe multiple. When I stepped in the shower, I felt as if I were going to fall through to the next room.
Other than that, it was nice and hotels like this make me not want to use AirBnB.
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酒店回复: Hi Nicole, thank you for taking the time to share your feedback to help us improve. We have shared your experience with our bathrooms to improve them for future stays. Otherwise we are excited you had a great stay. Thank you.
2.0分
家庭亲子
Very old and dated. Bathrooms were old, moldy, and unclean. Elevator had a broken floor and was extremely slow. The price tag didn’t match the property.
5.0分
其他
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Perfect location
Perfect location - right downtown - walking distance to lots of restaurants and the park. Large room with balcony was great and super comfortable. Fridge and microwave. We'd definitely stay there again.
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酒店回复: Greetings from The Newberry and thank you so much for your kind words. We love sharing them with our team, it makes there day! We hope to see you next time.
4.0分
其他
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Outstanding in every way. Great staff, great service, great room. Would have been five stars, but they charge paying guests to park there, and that is unacceptable.
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酒店回复: Hello and thank you for taking the time to share your feedback. We are so glad you had a great experience and apologize for the impact the parking fee had on your stay. We always strive to provide appropriate fees and services, appropriate for downtown Bend. We are happy to offer free parking options in the future if you are open to it.
嗯……
酒店已更名...因此不再是希尔顿...并且正在建设中...
因此很吵，而且早餐达不到希尔顿酒店的标准……这已经不再是希尔顿酒店的标准了。
Overall, this hotel was fine. Nothing special but we did appreciate how close we were to downtown bend. We were annoyed that we were told parking would be $15 a night when we checked in and then got billed for $20 a night. Not sure how the Hilton thinks this is acceptable when their staff quotes one price and then they charge guests a higher rate.
Nice hotel, room was spacious. Not a fan of having vanity/sink out in the room instead of secluded in bathroom. Disturb sleeping people when washing hands after bathroom use. Shower was plastic and creaked with every move in shower. The air conditioner was old and falling apart… not what you would expect for a Hilton.
Overall.. not terrible.. just expected more.
The food was good but the service was barely average. Not very efficient or observant. My room wasn’t cleaned the second night at all.
The black outlines would not go up despite maintenance coming twice, the showerhead would not adjust to the proper position, there is a charge for parking and coffee is not available. If I am to be nickel and dimed, and I expect everything to be perfect. The rate is too high for what you get.
It was easy, safe, clean, and pet friendly. Thought it was weird that two of the towels had holes. But otherwise the stay was fine. A little pricy, but did the job.
Bath Tub
Loved the hotel and the location. Just a few different items of decor that made it feel fun and cozy. THE ONLY THING that felt off from the remodel was the bathroom. I would recommend redoing the shower/bath completely to a walk-in shower with some fun tiles and nicer shower heads, maybe multiple. When I stepped in the shower, I felt as if I were going to fall through to the next room.
Other than that, it was nice and hotels like this make me not want to use AirBnB.
Very old and dated. Bathrooms were old, moldy, and unclean. Elevator had a broken floor and was extremely slow. The price tag didn’t match the property.
Perfect location
Perfect location - right downtown - walking distance to lots of restaurants and the park. Large room with balcony was great and super comfortable. Fridge and microwave. We'd definitely stay there again.
Outstanding in every way. Great staff, great service, great room. Would have been five stars, but they charge paying guests to park there, and that is unacceptable.