酒店回复: Our apologies, as all our studio suites have a pull out sofa bed.
5.0分
其他
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Family night away
We came for a one night family get away and swim to decompress and just enjoy a day away from the grind. We had 3 kids with us 12,9,and 3 months. They had a nice pack and play for the baby. The pool is clean and the rooms are spacious.
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酒店回复: Thank you for sharing your experience! We’re so happy your family had a relaxing getaway and enjoyed the pool and room space. We hope to host you again for another refreshing stay!
2.0分
情侣出游
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Great location, and thats all the praise i have. Bed was the most uncomfortable ive ever slept on, we pretty much got no sleep at all. I should have used the couch bed. The A/C was super super loud and rattled. The shower has no door that closes so tons of water got on the floor. The breakfast left ALOT to be desired and the coffee was horrible. We got there a little while before check in time and the front desk said we would have to wait a while for a room to be ready.Then a few minutes later, I saw other people checking in while we waited. I would not stay here ever again. The view in our room was of the roof of the building and to top it off the elevators were noisy and vibrated quite a bit, which was concerning. I would definitely stay in the area again, but definitely not at this let down of a hotel
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酒店回复: Hi Jeremy,Thank you for taking the time to leave your review. While we're glad you chose to stay with us, we're disappointed to hear about your experience with the comfortability of the room, the breakfast, and check-in process. Your comments are valuable in helping us improve. We're reviewing this internally and appreciate your bringing it to our attention. Please let us know if there's a way we can make things right.King regards,The Residence Inn - West Jordan Team
1.0分
其他
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Well I have heard something not that positive from some friends stayed there last year in the summer. However based on the location and shopping/dinning options around and close to the Oval, plus its high google rating, I still picked it over another one nearby which is like $60-70 cheaper per night. To be honest, I am very dissatisfied with my overall stay experience. The breakfast selection is so limited and there’s no all day coffee supply like some other similar standards of hotels. My biggest issue with the stay is the service/staff help. They made me feel like they didnt wanna work whenever I asked for small helps. Lastly, the housekeep service is way under basic standard. The bedsheets were even tucked inside the mattress every time after room service! And there was a day they came in very early at their mistakes(thought we checked out on a wrong day), then we told them come back later on but they never did. Considering the price I paid for my stay, I certainly do NOT recommend any of my friends to this place.
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酒店回复: Hi Xin,Thank you for sharing your feedback. We're truly sorry to hear that your stay didn't meet expectations and apologize for the inconvenience you experienced with the breakfast and staff. This is not the level of service we aim to provide, and we're already addressing the issue with our team to ensure this doesn't happen again. Please let us know if there's a way for us to make it right and thank you for bringing this to our attention.Sincerely,The Residence Inn - West Jordan Team
5.0分
家庭亲子
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The rooms were so large, clean and comfortable. Walking distance to food, entertainment and shopping. This is a great home base for any stay in the area; we will definitely be coming again.
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酒店回复: Hi Kent,Thank you for your kind words and for taking the time to share your experience. We're so please to hear you enjoyed our rooms. Your feedback means a lot to us and motivates our team to continue delivering exceptional service.We look forward to welcoming you again at the Residence Inn - West Jordan!Warmly,The Residence Inn - West Jordan Team
5.0分
其他
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Comfortable
An overnight stay. Went to a concert a few miles away. Even though we did not use the kitchenette we enjoyed the area. We have family in that area and will be staying there again. I have family that will be in that area in September and wanted a place to stay when there and i shared the property info with them.
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酒店回复: Hi Bridgette,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the area. Our team takes great pride in creating memorable stays, and it's incredibly rewarding to know we succeeded. We can't wait to welcome you back to the Residence Inn - West Jordan soon. If there's anything we can do to make your next stay even better, please let us know!
5.0分
情侣出游
Beautiful, clean, spacious. Good breakfast selection. Nice pool & hot tub. 24hour gym. Loved it!
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酒店回复: Dear Aslin,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the breakfast and our amenities. Our team takes great pride in creating memorable stays, and it's incredibly rewarding to know we succeeded.We can't wait to welcome you back to the Residence Inn - West Jordan soon. If there's anything we can do to make your next stay even better, please let us know!
5.0分
其他
This is the only hotel we book when visiting Utah. It’s super quiet and clean. Complimentary breakfast is good. The pool is always clean.
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酒店回复: Thank you for your kind words! We appreciate your business and hope you visit us again soon.
4.0分
家庭亲子
Nice hotel, comfortable bed, however we reserved a king bed and got a queen.
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酒店回复: Hello, thank you so much for your feedback. We appreciate your comments and are happy to hear you enjoyed your stay. Our team looks forward to welcoming you again soon for an improved experience.
5.0分
家庭亲子
Front staff was very attentive and friendly, even at various hours of the night.
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酒店回复: Hi Tiana,Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear you enjoyed our wonderful staff. Your feedback means a lot to us and motivates our team to continue delivering exceptional service. We look forward to welcoming you again at the Residence Inn - West Jordan!Best,The Residence Inn - West Jordan Team
我不喜欢预订一间有三张床的房间，结果得到的却是一间只有一张床的房间。
Family night away
We came for a one night family get away and swim to decompress and just enjoy a day away from the grind. We had 3 kids with us 12,9,and 3 months. They had a nice pack and play for the baby. The pool is clean and the rooms are spacious.
Great location, and thats all the praise i have. Bed was the most uncomfortable ive ever slept on, we pretty much got no sleep at all. I should have used the couch bed. The A/C was super super loud and rattled. The shower has no door that closes so tons of water got on the floor. The breakfast left ALOT to be desired and the coffee was horrible. We got there a little while before check in time and the front desk said we would have to wait a while for a room to be ready.Then a few minutes later, I saw other people checking in while we waited. I would not stay here ever again. The view in our room was of the roof of the building and to top it off the elevators were noisy and vibrated quite a bit, which was concerning. I would definitely stay in the area again, but definitely not at this let down of a hotel
Well I have heard something not that positive from some friends stayed there last year in the summer. However based on the location and shopping/dinning options around and close to the Oval, plus its high google rating, I still picked it over another one nearby which is like $60-70 cheaper per night. To be honest, I am very dissatisfied with my overall stay experience. The breakfast selection is so limited and there’s no all day coffee supply like some other similar standards of hotels. My biggest issue with the stay is the service/staff help. They made me feel like they didnt wanna work whenever I asked for small helps. Lastly, the housekeep service is way under basic standard. The bedsheets were even tucked inside the mattress every time after room service! And there was a day they came in very early at their mistakes(thought we checked out on a wrong day), then we told them come back later on but they never did. Considering the price I paid for my stay, I certainly do NOT recommend any of my friends to this place.
The rooms were so large, clean and comfortable. Walking distance to food, entertainment and shopping. This is a great home base for any stay in the area; we will definitely be coming again.
Comfortable
An overnight stay. Went to a concert a few miles away. Even though we did not use the kitchenette we enjoyed the area. We have family in that area and will be staying there again. I have family that will be in that area in September and wanted a place to stay when there and i shared the property info with them.
Beautiful, clean, spacious. Good breakfast selection. Nice pool & hot tub. 24hour gym. Loved it!
This is the only hotel we book when visiting Utah. It’s super quiet and clean. Complimentary breakfast is good. The pool is always clean.
Nice hotel, comfortable bed, however we reserved a king bed and got a queen.
Front staff was very attentive and friendly, even at various hours of the night.