Check-in was fast and friendly. The room was clean, and the bathroom, very clean The bed semi semi-comfortable, pillows not very fluffy Good wifi and a fairly large TV Now, the reason I gave this hotel only two stars . The breakfast was ok, but compared to other HI, it was not up to par. The biggest complaint was the lack of heating in the room. I did speak to three employees at the front desk about the lack of heating in the room. I inquired as to whether they may have portable heaters. The answer was no. I was informed that it would be noted and passed on to the Technician who sets the heating standard for the hotel. It was very cold in my room for my entire stay; I could feel a draft coming from the window area. After taking a warm shower in the evening, and then stepping out of the shower, it was like walking into an ice cave. The maximum temperature that could be set was 23 °C. It could be set to 25°C, but it would drop down to where the technician had set it to 23 °C. The temperature of the room should be left up to the guest, not some guy who does not stay in the hotel and can go home to a warm and comfortable living area. I also think that the employees that I spoke to could have followed up on my request and at least asked me if the heat in the room was to my satisfaction. If I had paid cash for the room, I may have asked for my money back and have gone elsewhere, but since I paid with my IHG reward points, that is a lost cause. Would I recommend staying at this hotel? No, because obviously, the customer does not come first.
3.0分
其他
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I recently stayed at the Holiday Inn Express with my parents. I am familiar with the IHG brand as I also work for the company, so I know what to expect from the brand standards. The hotel itself is nice, clean, and new, so I initially had high expectations. Unfortunately, the stay was let down by poor communication and a lack of staff training. During a fire alarm, the phone in my parents’ room didn’t work - which is a serious health and safety issue. I reported this immediately. There were also several issues with billing and communication: • I confirmed my staff discount for all food and beverage items before dining, yet when paying after dinner, I was told the discount was “not applicable.” • When I asked for a copy of my bill, I was told I would receive it upon checkout - I still haven’t received it, even a month later. • I was also charged for parking twice - I paid upon check-in, but was told again at checkout that it hadn’t been paid. Despite emailing both reception and the General Manager for clarification, no one has responded, which is incredibly disappointing. On the positive side, the breakfast was great with a good selection, and the staff were polite and friendly, but clearly not properly trained to handle basic guest service and billing procedures. This experience does not reflect true hospitality, and it’s not what I would expect from an IHG property. The hotel has so much potential, but staff training and communication need urgent attention.
4.0分
其他
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Recently stayed at the hotel on a business trip. The hotel is well located for the city. The rooms are spacious clean and tidy. Friendly helpful staff with an excellent breakfast.
4.0分
商务出差
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Location is 30-40 minute walk to the old town but Ubers very cheap if you don’t want to walk. Comfortable and well appointed rooms. Breakfast is excellent. HIE is a 3 star brand but this goes above that. Great staff
房间宽敞，早餐美味，干净整洁，前往吉隆坡国际机场交通便利。
酒店入住办理快捷友好。房间位于顶楼（五楼）。房间和浴室一尘不染。酒店提供免费无线网络、一台大电视和几瓶水。早餐包含在房费内，而且种类繁多。我唯一不满的是房间温度略低，暖气似乎出了问题。酒店附近就有公共交通，步行不到十分钟即可到达。我推荐这家位于卢布林的酒店。
很棒的酒店
我的房间非常舒适安静。一切都很干净，早餐丰盛，种类繁多，总有一款适合你。
员工非常友好，总是乐于助人。
可以肯定的是：如果我再次来到卢布林，我一定会再次入住这家酒店。
总的来说，这家酒店一般，价格不算便宜，但因为服务无可挑剔，所以给了它一颗星。我和家人一起入住，还预订了早餐。我在预订时说明因为要提前退房，所以需要打包早餐，酒店也发信息确认了（一切都为我预留了）。到了约定时间（早上5:30），我到前台取早餐，服务员却指引我去厨房。我说“好的”，然后去了厨房，结果他们告诉我他们不知道这道菜的做法，需要一些时间准备。可惜我等不了，因为我要赶火车。我去找那位员工询问早餐安排时，她告诉我她其实知道我的预订，他们也已经通知了厨房，但是出了点问题，他们会向上级汇报……可惜的是，到现在为止，没有人联系我，甚至连句道歉都没有（我更别提补偿我付了钱却没享受到的服务了）……总之，这是我经历过的最糟糕的服务之一……绝对不推荐。
酒店离市中心很近，室外免费停车位充足。酒店很新，所以清洁度还可以。可惜的是，入口处的门隔音效果不太好。床很舒服，浴室里有基本的洗漱用品。房间里有熨斗和熨衣板。早餐还行，比较简单。大概有两种冷切肉和一些黄奶酪，炒鸡蛋和一些辣香肠，西红柿和黄瓜，一些罐装腌菜和一些酱料。我没注意有没有牛奶之类的，但应该有。面包大概有三种。还有一些羊角面包、饼干和水果。两种果汁，水。咖啡供应比较少。
Check-in was fast and friendly. The room was clean, and the bathroom, very clean The bed semi semi-comfortable, pillows not very fluffy Good wifi and a fairly large TV Now, the reason I gave this hotel only two stars . The breakfast was ok, but compared to other HI, it was not up to par. The biggest complaint was the lack of heating in the room. I did speak to three employees at the front desk about the lack of heating in the room. I inquired as to whether they may have portable heaters. The answer was no. I was informed that it would be noted and passed on to the Technician who sets the heating standard for the hotel. It was very cold in my room for my entire stay; I could feel a draft coming from the window area. After taking a warm shower in the evening, and then stepping out of the shower, it was like walking into an ice cave. The maximum temperature that could be set was 23 °C. It could be set to 25°C, but it would drop down to where the technician had set it to 23 °C. The temperature of the room should be left up to the guest, not some guy who does not stay in the hotel and can go home to a warm and comfortable living area. I also think that the employees that I spoke to could have followed up on my request and at least asked me if the heat in the room was to my satisfaction. If I had paid cash for the room, I may have asked for my money back and have gone elsewhere, but since I paid with my IHG reward points, that is a lost cause. Would I recommend staying at this hotel? No, because obviously, the customer does not come first.
I recently stayed at the Holiday Inn Express with my parents. I am familiar with the IHG brand as I also work for the company, so I know what to expect from the brand standards. The hotel itself is nice, clean, and new, so I initially had high expectations. Unfortunately, the stay was let down by poor communication and a lack of staff training. During a fire alarm, the phone in my parents’ room didn’t work - which is a serious health and safety issue. I reported this immediately. There were also several issues with billing and communication: • I confirmed my staff discount for all food and beverage items before dining, yet when paying after dinner, I was told the discount was “not applicable.” • When I asked for a copy of my bill, I was told I would receive it upon checkout - I still haven’t received it, even a month later. • I was also charged for parking twice - I paid upon check-in, but was told again at checkout that it hadn’t been paid. Despite emailing both reception and the General Manager for clarification, no one has responded, which is incredibly disappointing. On the positive side, the breakfast was great with a good selection, and the staff were polite and friendly, but clearly not properly trained to handle basic guest service and billing procedures. This experience does not reflect true hospitality, and it’s not what I would expect from an IHG property. The hotel has so much potential, but staff training and communication need urgent attention.
Recently stayed at the hotel on a business trip. The hotel is well located for the city. The rooms are spacious clean and tidy. Friendly helpful staff with an excellent breakfast.
Location is 30-40 minute walk to the old town but Ubers very cheap if you don’t want to walk. Comfortable and well appointed rooms. Breakfast is excellent. HIE is a 3 star brand but this goes above that. Great staff
Excellent Hotel
Beautifull Hotel - clean new, great breakfast!!
Worth the time and money