酒店回复: Hello Aliuska,¡Gracias por su comentario! Nos alegra saber que encontró todo muy limpio. ¡Esperamos darle la bienvenida nuevamente pronto!Regards,Sara DrammehGuest Relations Associate
5.0分
其他
展开
What hotel has to offer
Very nice hotel large rooms clean bright great staff courteous and helpful close to restaurants only problem, don't expect much for breakfast selection is sparse
展开
酒店回复: Hello Theresa,Thank you for the 10/10 score rating. We are glad that you liked your clean room, the hotel's convenient location, and the excellent service provided by our staff.Our breakfast option will be improved for a more enjoyable experience.We hope to welcome you again with an even better experience.Regards,AwaGuest Relations Associate
2.0分
情侣出游
展开
There was a bunch of kids playing soccer outside the hotel around all the parked cars, with no supervision. Not to mention; that’s a huge liability if they hit someone’s car. The place was not cleaned properly. It said they’d change the sheets and towels daily, and that was NOT the case. Overall, a very sad experience. Not at all like advertised.
展开
酒店回复: Hello Katelyn,Thank you for your feedback. We're very sorry to hear about your experience and the issues you encountered during your stay. This is not the level of service we aim to provide, and your concerns have been shared with the appropriate teams for review and improvement. We appreciate you bringing this to our attention.Regards,Sara DrammehGuest Relations Associate
3.0分
其他
展开
Place to sleep..
Room smelled of stale smoke when we walked in. But nice room needing more updates (shower base had hole/crack) but bed was comfortable. There was security outside to be sure we had parking. The pounding music from the gathering next door went on for hours! Very annoying when your trying to get some rest.
展开
酒店回复: Hello Lisa,Thank you for your recent stay. We apologize for any inconvenience you experienced during your visit.These issues will be addressed to avoid future recurrence.We hope to welcome you again with a better experience.Regards,AwaGuest Relations Associate
2.0分
情侣出游
展开
Both Friday and Saturday night loud music played at the convention next door until 1:30. People all out in the parking lot. Very hard to sleep. Then EVERY time we got clean towels......they weren't clean!! Black hairs all on them. Very gross. Just very disappointed with the hotel itself.
展开
酒店回复: Hello Sarah,Thank you for sharing your feedback. I am truly sorry to hear about the noise disturbance and the condition of the towels during your stay. This is certainly not the experience we aim to provide, and I completely understand your disappointment.Please be assured that your concerns have been shared with the relevant teams to ensure they are addressed. We appreciate you bringing this to our attention and hope for the opportunity to provide you with a much better experience in the future.Regards,Sara DrammehGuest Relations Associate
5.0分
其他
Neat, clean, quiet spot on the east side of Louisville. Easy access to I-64 and I-264. Staff was very helpful and pleasant.
展开
酒店回复: Hello Edward,Thank you for your recent stay. We are glad that you liked the cleanliness of the hotel and the great service provided by our staff.We look forward to welcoming you again with an even better experience.Regards,AwaGuest Relations Associate
5.0分
其他
展开
Fine hotel in area needing renovation.
The staff was friendly and helpful. Nice interior of hotel that appears recently updated. While room was clean, general travel places, breakfast area and elevators, needed prompter care. Hotel not in the best location. While convenient to major roadways, properties in the under major renovation.
展开
酒店回复: Hello Harvey,Thank you for recently staying with us. We are glad that you liked your clean room and the service provided by our staff.The general travel places, breakfast area, and elevators will be given prompt care for a more comfortable experience.We look forward to hosting you again with an even better experience.Regards,AwaGuest Relations Associate
3.0分
情侣出游
展开
Outside of the two parties that went on till 1 am next door, the fire alarm being pulled on Saturday morning and the shower above our room leaking….
Would not recommend. The breakfast was garbage too!
展开
酒店回复: Hello Robert,Thank you for sharing your experience. We apologize for the disturbances and issues you experienced during your stay. Your feedback about the noise, maintenance, and breakfast is important to us and will be addressed. We appreciate you bringing this to our attention.Regards,Sara DrammehGuest Relations Associate
4.0分
家庭亲子
展开
They were renovating part of the hotel and there wasn't much parking. Kinda sketchy surroundings. Also in the morning it was hard to sleep the house keeping kept slamming doors and I think our room was right next to the laundry room because there was lots of noise.
展开
酒店回复: Hello Melissa,Thank you for recently staying with us. We apologize for any inconvenience you experienced during your stay. These issues will be addressed and worked on for a more comfortable experience.We look forward to welcoming you again with a better experience.Regards,AwaGuest Relations Associate
前台女士们非常友善和乐于助人，当我们遇到管道问题时，她们迅速为我们安排了新房间！酒店正在翻修，但我们住的翻修过的房间非常好！
一切都很干净
What hotel has to offer
Very nice hotel large rooms clean bright great staff courteous and helpful close to restaurants only problem, don't expect much for breakfast selection is sparse
There was a bunch of kids playing soccer outside the hotel around all the parked cars, with no supervision. Not to mention; that’s a huge liability if they hit someone’s car. The place was not cleaned properly. It said they’d change the sheets and towels daily, and that was NOT the case. Overall, a very sad experience. Not at all like advertised.
Place to sleep..
Room smelled of stale smoke when we walked in. But nice room needing more updates (shower base had hole/crack) but bed was comfortable. There was security outside to be sure we had parking. The pounding music from the gathering next door went on for hours! Very annoying when your trying to get some rest.
Both Friday and Saturday night loud music played at the convention next door until 1:30. People all out in the parking lot. Very hard to sleep. Then EVERY time we got clean towels......they weren't clean!! Black hairs all on them. Very gross. Just very disappointed with the hotel itself.
Neat, clean, quiet spot on the east side of Louisville. Easy access to I-64 and I-264. Staff was very helpful and pleasant.
Fine hotel in area needing renovation.
The staff was friendly and helpful. Nice interior of hotel that appears recently updated. While room was clean, general travel places, breakfast area and elevators, needed prompter care. Hotel not in the best location. While convenient to major roadways, properties in the under major renovation.
Outside of the two parties that went on till 1 am next door, the fire alarm being pulled on Saturday morning and the shower above our room leaking….
Would not recommend. The breakfast was garbage too!
They were renovating part of the hotel and there wasn't much parking. Kinda sketchy surroundings. Also in the morning it was hard to sleep the house keeping kept slamming doors and I think our room was right next to the laundry room because there was lots of noise.