酒店回复: Hello Aliuska,¡Gracias por su comentario! Nos alegra saber que encontró todo muy limpio. ¡Esperamos darle la bienvenida nuevamente pronto!Regards,Sara DrammehGuest Relations Associate
1.0分
其他
Yerrible had to pay a second time so 200.00 for 1 night wont refund me on the reservation i had.
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酒店回复: Hello, Valued Guest,Thank you for sharing your feedback. I’m sorry for the frustration you experienced. I’d be happy to review your reservation and the charges to determine what happened.Regards,Sara DrammehGuest Relations Associate
5.0分
情侣出游
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Interior is modern and has a cool vibe. Staff was very friendly. Rooms are clean, bed was comfortable, shower is newly renovated and modern.
The one thing that I suggest they improve is to make the sausage gravy on the breakfast bar hotter. It was barely luke warm. 😖
Other than that, the place is nice, and a great value! I'd definitely stay here again.
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酒店回复: Hello valued guest,Thank you for your feedback. We are glad you enjoyed our modern rooms, friendly staff, and overall value. We appreciate your note about the sausage gravy and will work with our kitchen to serve it hotter. We look forward to welcoming you back.Regards,Rohey NjieGuest Relations Associate
5.0分
其他
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What hotel has to offer
Very nice hotel large rooms clean bright great staff courteous and helpful close to restaurants only problem, don't expect much for breakfast selection is sparse
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酒店回复: Hello Theresa,Thank you for the 10/10 score rating. We are glad that you liked your clean room, the hotel's convenient location, and the excellent service provided by our staff.Our breakfast option will be improved for a more enjoyable experience.We hope to welcome you again with an even better experience.Regards,AwaGuest Relations Associate
2.0分
情侣出游
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There was a bunch of kids playing soccer outside the hotel around all the parked cars, with no supervision. Not to mention; that’s a huge liability if they hit someone’s car. The place was not cleaned properly. It said they’d change the sheets and towels daily, and that was NOT the case. Overall, a very sad experience. Not at all like advertised.
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酒店回复: Hello Katelyn,Thank you for your feedback. We're very sorry to hear about your experience and the issues you encountered during your stay. This is not the level of service we aim to provide, and your concerns have been shared with the appropriate teams for review and improvement. We appreciate you bringing this to our attention.Regards,Sara DrammehGuest Relations Associate
3.0分
其他
Sticky floor in our room and the curtains don’t close to block out light to sleep
It is average
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酒店回复: Hello, Valued Guest,Thank you for your feedback. We are sorry to hear about the issues with the floor and curtains. We will be sure to address these with our team. Your comments help us improve, and we appreciate you taking the time to share them.Regards,Sara DrammehGuest Relations Associate
3.0分
其他
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Place to sleep..
Room smelled of stale smoke when we walked in. But nice room needing more updates (shower base had hole/crack) but bed was comfortable. There was security outside to be sure we had parking. The pounding music from the gathering next door went on for hours! Very annoying when your trying to get some rest.
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酒店回复: Hello Lisa,Thank you for your recent stay. We apologize for any inconvenience you experienced during your visit.These issues will be addressed to avoid future recurrence.We hope to welcome you again with a better experience.Regards,AwaGuest Relations Associate
2.0分
情侣出游
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Both Friday and Saturday night loud music played at the convention next door until 1:30. People all out in the parking lot. Very hard to sleep. Then EVERY time we got clean towels......they weren't clean!! Black hairs all on them. Very gross. Just very disappointed with the hotel itself.
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酒店回复: Hello Sarah,Thank you for sharing your feedback. I am truly sorry to hear about the noise disturbance and the condition of the towels during your stay. This is certainly not the experience we aim to provide, and I completely understand your disappointment.Please be assured that your concerns have been shared with the relevant teams to ensure they are addressed. We appreciate you bringing this to our attention and hope for the opportunity to provide you with a much better experience in the future.Regards,Sara DrammehGuest Relations Associate
5.0分
其他
Neat, clean, quiet spot on the east side of Louisville. Easy access to I-64 and I-264. Staff was very helpful and pleasant.
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酒店回复: Hello Edward,Thank you for your recent stay. We are glad that you liked the cleanliness of the hotel and the great service provided by our staff.We look forward to welcoming you again with an even better experience.Regards,AwaGuest Relations Associate
前台女士们非常友善和乐于助人，当我们遇到管道问题时，她们迅速为我们安排了新房间！酒店正在翻修，但我们住的翻修过的房间非常好！
一切都很干净
Yerrible had to pay a second time so 200.00 for 1 night wont refund me on the reservation i had.
Interior is modern and has a cool vibe. Staff was very friendly. Rooms are clean, bed was comfortable, shower is newly renovated and modern.
The one thing that I suggest they improve is to make the sausage gravy on the breakfast bar hotter. It was barely luke warm. 😖
Other than that, the place is nice, and a great value! I'd definitely stay here again.
What hotel has to offer
Very nice hotel large rooms clean bright great staff courteous and helpful close to restaurants only problem, don't expect much for breakfast selection is sparse
There was a bunch of kids playing soccer outside the hotel around all the parked cars, with no supervision. Not to mention; that’s a huge liability if they hit someone’s car. The place was not cleaned properly. It said they’d change the sheets and towels daily, and that was NOT the case. Overall, a very sad experience. Not at all like advertised.
Sticky floor in our room and the curtains don’t close to block out light to sleep
It is average
Place to sleep..
Room smelled of stale smoke when we walked in. But nice room needing more updates (shower base had hole/crack) but bed was comfortable. There was security outside to be sure we had parking. The pounding music from the gathering next door went on for hours! Very annoying when your trying to get some rest.
Both Friday and Saturday night loud music played at the convention next door until 1:30. People all out in the parking lot. Very hard to sleep. Then EVERY time we got clean towels......they weren't clean!! Black hairs all on them. Very gross. Just very disappointed with the hotel itself.
Neat, clean, quiet spot on the east side of Louisville. Easy access to I-64 and I-264. Staff was very helpful and pleasant.