First room on 2nd floor. Got to room after walking through a hallway of children sitting on the floor. The door to the room was open, smelled wet, and the whole idea of spending the night there was overwhelming. I went back to the lobby and asked for a different room. Request was granted. Current room is just okay. Property is just OK. Location is great.

Hotel seems to have new owners since I last stayed and is quite run down. Rooms smelled musty. Carpet was gross. Restaurant area is closed. Pool is no longer there. Would not stay here again

Convenient location to many activities & restaurants down town. Pool area closed during our stay which was a bit disappointing. Service was good, helpful at check in & housekeeping checked in during our stay.

Tiles loose on bathroom floor, visible mold on shower curtain, & stcky area on carpet near work station in our room.

I thought I had left my purse behind in the room (turns out one of my sons threw it in his bag). However, when I called the front desk trying to locate my purse, the staff member put me on hold and instantly ran to the room to try to retrieve it. Of course, it wasn't there, but I was amazed by their commitment to alleviate my nerves. All of my interactions with the staff were wonderful. They were always kind and attentive.

I feel as though the owners of this hotel might be new to the hotel business. The hotel was clean and the king bed was very comfortable. The other guests were quiet, respectful, etc. The location was fantastic if you want to do “downtown” activities.

Where they need to improve is the customer service. First of all, there is not always someone at the front desk. The employees were kind and helpful, but sometimes they just weren’t available. Also, if you call and no one is there, the phone just rings and rings; there is no voicemail system. This was problematic for us on two occasions when we really needed assistance with something. Also: our hand soap AND body wash dispensers were empty. When I asked for refills, I was given refills, but this should have been unnecessary. When housekeeping cleans the rooms, they should always check to see if dispensers are low on products. Also, there were no pillows or blankets for the pullout bed. I had to get pillows from the front desk (which took a while because the desk was not being manned). So, the hotel is fine, but the managers really do need to manage these service issues.

Hot water availability could be improved. Checkout procedure unclear. Nobody at desk on checkout day, even after ringing bell 3 times...left keys and hoped all was well. Sad that the lobby bar/restaurant was not operating. Location is excellent.

Great location. Friendly staff.

Check-in was smooth & easy; the gentlemen up front was quick & helpful. He informed me about parking (available but limited). There were, unfortunately, noisy guests on my floor who were slamming doors around midnight, going in and out of their rooms. I phoned the front desk and the gentlemen informed me they had just checked in. I had a very hard time getting back to sleep after such a disturbance and that really colored my stay.

The location was great and the bed was comfortable. But the hotel is very run down for the price we paid. There were no hangers in our closet, no do not disturb sign, stained tile, poor amenities in the room. Definitely was not worth over $200 a night.