酒店回复: Dear JAMES, We sincerely apologize for the inconvenience you and your family experienced during your stay. We understand your concerns regarding the lack of in-room amenities like a hairdryer, dishes, and a working phone, and we regret any frustration this caused. Your comments about the door closers and safety risks are taken seriously, and we are actively reviewing solutions. We acknowledge the disappointment with our grab-and-go breakfast and will work on setting clearer expectations. Your experience matters to us, and we’re committed to improving. We value your input and hope to better serve you on your welcome back.Sincerely,Hotel Management
酒店回复: Dear aashish, We sincerely apologize for the confusion and inconvenience regarding the grab-and-go breakfast availability and timing. We understand your frustration at being given conflicting information and finding the breakfast unavailable earlier than expected. This is not the level of communication or service we aim to provide. Your comments have been shared with our team to ensure staff are accurately informed about our policies and that guest expectations are met. We truly value your input as it helps us improve, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Pankaj, We sincerely apologize for the inconvenience you and your family experienced with our breakfast service. It is never our intention to leave guests disappointed, especially when it comes to providing a fulfilling start to the day. We understand how frustrating it must have been to find limited options available, and we regret the lack of sufficient planning and communication. Your comments have been shared with our team to improve inventory management and ensure better guest satisfaction moving forward. We truly appreciate your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
酒店回复: Dear Shane, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
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房间很干净。厕所运行正常。浴缸/淋浴排水顺畅。我们喜欢它离酒店很近，周围也很安静。
不过早餐很简单（没有热早餐）。他们有一个补水站。房间里没有碗碟和餐具。你需要主动要求提供。
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酒店回复: Dear Etheline, Thank you for choosing Extended Stay America! We are glad to hear you found our property exceptional, the room in good working order, and that you enjoyed the peaceful atmosphere of our convenient location. We also appreciate your comments about our breakfast offerings and in-room amenities. We appreciate the opportunity to enhance our guest experience. We value your feedback and look forward to welcoming you back soon!Sincerely,Hotel Management
飞机凌晨落地到达酒店，房间宽敞、卫生。离机场不远，距离黄石公园北门一个小时多一点。是游览黄石公园不错的选择。
酒店是新的房间也很大，里面还有一个小厨房，但是早餐只有食没有热，吃起来不舒服，离机场很近，只要开车4分钟就到了，离波兹曼镇还要开15的车。
房间有很明显的装修味道，电梯还出现了故障，酒店经理服务态度十分差劲
房间大、新，但没配备咖啡机等基本用品，早餐太简单连鲜牛奶也没有。
最低配置的设施却要付超高价。没有吹风机（老婆心烦），电话不能用，长住套房里没有餐具（一个也没有，一个也没有）。闭门器很危险，关上门会夹到行李箱、孩子和服务犬。进楼或进房间都要撞到胳膊肘、行李箱、孩子或老婆。超重的门防火还行，但升级了闭门器，增加了助力，还能在我进门前保持打开状态。真希望别人家的孩子手指断了还能告上法庭。我不想麻烦，但这些地方真该好好教训一顿。更糟糕的是，入住时前台说的“包含早餐”其实只是一杯简单的咖啡和贝果或燕麦棒。Supe 8 的早餐好得多。
关于我入住这家酒店的反馈。免费外带早餐只供应到早上7:30，而不是酒店工作人员所说的早上6点到9点供应。我们被告知早餐数量有限，先到先得，这是错误的。我们询问了酒店工作人员，他们却说没有安排补充早餐，这不符合酒店的政策。如果没有早餐，酒店应该退款，并且不应该提及任何早餐选项。
我们入住期间，早餐包含在房费内，但入住时被告知早餐是外带，早上6点开始，9:30结束。早餐只有咖啡、鸡蛋、松饼和酸奶。早上8点左右，几乎所有早餐都卖光了，并被告知由于数量不足，恕不补给。他们给出的借口是，我们并非每天都有早餐供应，而且我们计划的不够。我的孩子们饿了，不得不出去吃早餐。物业经理的回应很糟糕，我一点也不喜欢。
房间和浴室非常非常干净。一切都像新的一样。我在美国旅行过很多次，这家酒店是我住过的最干净的酒店之一。如果你需要机场附近的酒店，这里是个不错的选择。附近有一些餐厅，但其他方面就没那么多了。我一定会再次入住！
这地方真是糟透了……
我们住的时候根本没看到任何客房服务。我们离开了几天，回来的时候还是没有客房服务。早餐简直糟透了，应该宣传一下。房间阴暗压抑。床也不舒服。一点也不温馨舒适。我们提前一周退房，花了一大笔钱换了个地方住。我完全不推荐这家酒店。千万别花超过110美元住这家酒店。还有更好的选择。
房间很干净。厕所运行正常。浴缸/淋浴排水顺畅。我们喜欢它离酒店很近，周围也很安静。
不过早餐很简单（没有热早餐）。他们有一个补水站。房间里没有碗碟和餐具。你需要主动要求提供。