I did not get to stay. A front desk receptionist called me and said my card declined but I was explaining to her that I chose to pay at property. She said she don’t care what I chose on the website because that’s not they property policy. I was asking how could that be if website allowed it and she hung up in my face. Very unprofessional weird relationship the hotel and website have and that individual was very unprofessional
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酒店回复: Jacquis, thank you for sharing your experience. The reservation processes can sometimes differ depending on the booking platform and property guidelines. The team strives to maintain respectful communication, and your feedback will be used to support consistent service for all guests.
2.0分
其他
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very sweet person at the front desk * parking lot has unsafe feeling for a lone female traveler * numerous dogs /pit bulls being walked around premises and inside building * people hanging out in vehicles in parking lot **
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酒店回复: Mindy, the team appreciates your comments about the warmth you experienced at the front desk. Your feedback about the environment around the property and overall comfort as a solo traveler is valued and will be reviewed internally. Thank you for sharing your thoughts.
3.0分
其他
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Service was excellent and super friendly! The room was unique with a fridge and 2-burner stove. An ideal location for multiple days for sure. The bed was very comfortable and the a/c was great! The only issue was it could’ve been cleaner. However, it was an easy access hotel and secure so I would choose to stay there again.
5.0分
商务出差
It was amazing with friendly people. I had to cut it short and they gave me a one day refund when they didn’t have to!! 10/10
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酒店回复: Michael, we’re delighted you loved your experience at WoodSpring Suites West Monroe I-20. Our team members are always happy to assist, and it’s great to hear you enjoyed the welcoming atmosphere. We hope to see you again in the future.
4.0分
家庭亲子
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It’s a nice place to stay a little while or a couple of nights.. good card security to get in and out pretty clean and nice for the average person not like a retro dive.. you feel safe a clean staying there but not like high level, good for the price.. with microwave, fridge, small stove and clean design..
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酒店回复: Michael, thank you for staying with us at WoodSpring Suites West Monroe I-20. The team is pleased to know you appreciated the secure environment, comfortable setup, and room amenities. We’re glad you enjoyed the overall value and look forward to seeing you again.
5.0分
商务出差
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The only thing I didn't like was not having a coffee pot in the room. It has a kitchen but no coffee pot. For the price I assumed they would have provided one. Other than that my stay was great. I stayed for a week.
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酒店回复: Elry, it’s wonderful to hear you had a great time at WoodSpring Suites West Monroe I-20. The team appreciates your feedback regarding the amenities and is glad you enjoyed your week-long visit. We hope to welcome you back soon.
3.0分
其他
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I have stayed at their location several times in the past few years and this last stay was unlike the others. There are extra fees for everything including throwing any trash from your car in exterior trash cans or if you leave trash in your room. You are asked to throw out your own trash from your room as well. Sign by sign in desk is extensive on all charges that you could accrue. I have never seen a list like this and I travel nearly every 3-4 weeks for work. The pillows provided were also very lumpy as if they were washed/dried incorrectly. Just not the experience we had the first 2-3 times we booked this hotel. No blow dryer in room either. We had to run across the street to get all toiletries needed. The bedding also was not the best quality.
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酒店回复: Tanya, thank you for returning as a repeat guest. The team appreciates your detailed feedback about your recent stay and values your loyalty over the years. Your comments regarding guest information, room items, and amenities have been noted and will be reviewed for future improvement. We hope to welcome you back and offer an even better experience next time.
1.0分
家庭亲子
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First, I’d like to say how sweet, professional and nice the receptionist was at the front office. This was the best part of the hotel. Not being from the area and traveling alone with my child this was not an ideal place to stay. Had it not been so late I would have walked out and stayed somewhere else. There was a lot of long term customers living in the hotel. Hallways are extremely dirty and you could hear people talking in their rooms. The bed while it had clean sheets, they were wet. (My thoughts are maybe they spray for bed bugs.) the floors were greasy and your shoes slip as you walk across the floor, part of the door was broken as well. We had multiple nights booked here, but we will be cancelling those.
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酒店回复: Leia, thank you for recognizing the kindness and professionalism shown by one of the team members during your check-in. The environment and overall experience described do not reflect a comfortable stay, and steps will be taken to assess these concerns. Each guest’s feedback is valued as it helps identify areas for possible improvement.
2.0分
其他
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I would not recommend for a short stay. The room had a musty smell, like a basement. The room had no air circulation or ventilation. There is no real housekeeping. There are no amenities as well. The only positive things are the full refrigerator and microwave in the room which are nice. Other than that they don’t have much to offer besides a bed.
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酒店回复: ZaKyyah, thank you for sharing your feedback. The team acknowledges your comments regarding comfort and amenities, and will use your input as we continue our commitment to guest satisfaction. It’s great to know you found the refrigerator and microwave convenient during your visit.
2.0分
商务出差
Just a stay for one or two nights hotel, room not well maintained, price too high for the type of hotel.
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酒店回复: Oscar, thank you for sharing feedback about your visit. The remarks about the accommodations and pricing have been noted. The team is always working to create a better experience for future guests.
I did not get to stay. A front desk receptionist called me and said my card declined but I was explaining to her that I chose to pay at property. She said she don’t care what I chose on the website because that’s not they property policy. I was asking how could that be if website allowed it and she hung up in my face. Very unprofessional weird relationship the hotel and website have and that individual was very unprofessional
very sweet person at the front desk * parking lot has unsafe feeling for a lone female traveler * numerous dogs /pit bulls being walked around premises and inside building * people hanging out in vehicles in parking lot **
Service was excellent and super friendly! The room was unique with a fridge and 2-burner stove. An ideal location for multiple days for sure. The bed was very comfortable and the a/c was great! The only issue was it could’ve been cleaner. However, it was an easy access hotel and secure so I would choose to stay there again.
It was amazing with friendly people. I had to cut it short and they gave me a one day refund when they didn’t have to!! 10/10
It’s a nice place to stay a little while or a couple of nights.. good card security to get in and out pretty clean and nice for the average person not like a retro dive.. you feel safe a clean staying there but not like high level, good for the price.. with microwave, fridge, small stove and clean design..
The only thing I didn't like was not having a coffee pot in the room. It has a kitchen but no coffee pot. For the price I assumed they would have provided one. Other than that my stay was great. I stayed for a week.
I have stayed at their location several times in the past few years and this last stay was unlike the others. There are extra fees for everything including throwing any trash from your car in exterior trash cans or if you leave trash in your room. You are asked to throw out your own trash from your room as well. Sign by sign in desk is extensive on all charges that you could accrue. I have never seen a list like this and I travel nearly every 3-4 weeks for work. The pillows provided were also very lumpy as if they were washed/dried incorrectly. Just not the experience we had the first 2-3 times we booked this hotel. No blow dryer in room either. We had to run across the street to get all toiletries needed. The bedding also was not the best quality.
First, I’d like to say how sweet, professional and nice the receptionist was at the front office. This was the best part of the hotel. Not being from the area and traveling alone with my child this was not an ideal place to stay. Had it not been so late I would have walked out and stayed somewhere else. There was a lot of long term customers living in the hotel. Hallways are extremely dirty and you could hear people talking in their rooms. The bed while it had clean sheets, they were wet. (My thoughts are maybe they spray for bed bugs.) the floors were greasy and your shoes slip as you walk across the floor, part of the door was broken as well. We had multiple nights booked here, but we will be cancelling those.
I would not recommend for a short stay. The room had a musty smell, like a basement. The room had no air circulation or ventilation. There is no real housekeeping. There are no amenities as well. The only positive things are the full refrigerator and microwave in the room which are nice. Other than that they don’t have much to offer besides a bed.
Just a stay for one or two nights hotel, room not well maintained, price too high for the type of hotel.