酒店回复: Dear Guest, Thank you so much for your kind words about Fairfield Inn & Suites Hendersonville Flat Rock! We're thrilled to hear that you loved our courteous associates and found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. However, we regret that you did not like our location. Our front desk staff has information about local attractions and restaurants that they can provide to our guests. We look forward to welcoming you back for another spotless experience.Nick TarltonGeneral Manager
5.0分
家庭亲子
the hotel is great and it's nearby a lot of things! We could hear some things from the lobby in our room on the second floor but it was only for a little bit.
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酒店回复: Dear Guest, Thank you for confirming how convenient our location is; we couldn't agree more! We appreciate all of your compliments and will be sure to share them with our team. We value your feedback and look forward to your next stay at Fairfield Inn & Suites Hendersonville Flat Rock.Nick TarltonGeneral Manager
4.0分
其他
Breakfast was good. Plenty of parking. Bed was comfortable and nice soft pillows. Would have liked to have had a lid on the toilet seat.
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酒店回复: Dear Guest, Thank you for this great review! We are thrilled you had a fantastic stay at Fairfield Inn & Suites Hendersonville Flat Rock and that you loved our spacious parking, relaxing beds, and pillows. We were especially pleased to read your comments about our complimentary breakfast and have also taken note of your feedback regarding the things you would like to change. We hope you will stay with us again the next time you visit the city. Thank you once more, and safe travels.Nick TarltonGeneral Manager
3.0分
其他
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The room was okay. Bed and chairs weren’t comfortable. Staff not overly welcoming. When checking in I was questioned why I was staying there being that I was a local and they didn’t usually accept reservations from locals. Sorry, but I was having electrical work at my house and had no power. The whole place seemed clean but upon closer inspection I had food left on the rug when I checked in. Everything was just okay. Nothing special!!!
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. While we are glad you liked your room, we apologize for any inconvenience caused by our policy regarding locals. It is never our intention to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We are also sorry for the issues you faced in your room, and we will address your concerns with our housekeeping team to ensure such oversights are not repeated. We appreciate your patience, and we hope you will allow us an opportunity to provide you with the exceptional stay you deserve.Nick TarltonGeneral Manager
4.0分
家庭亲子
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Pros: The staff at this location were very friendly and helpful. The room was clean. Breakfast was good.
Cons: I reserved a mountain view room. The mountains were so far off in the distance that "mountain view" was not what we got and was misleading. Don't expect any beautiful views! Additionally, the refrigerator didn't get cold, and there was no freezer section for ice packs, etc.
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酒店回复: Dear Guest, We love to read that you rested well in our comfortable accommodations and our associates and location met your expectations. However, we regret your disappointment with the view from your room. It is never our intention to mislead; therefore, we apologize for any frustration this caused. We have also taken note of your comments regarding the refrigerator and will share them appropriately. Thank you for choosing the Fairfield Inn & Suites Hendersonville Flat Rock for your visit to our city and for sharing your review. We hope you will allow us an opportunity to provide you with the seamless stay you deserve.Nick TarltonGeneral Manager
5.0分
其他
Someone left a coffee cup in our room, but other than that it looked clean. It was definitely a nicer, newer room and the staff was great
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酒店回复: Dear Guest, We are glad to see that you enjoyed our well-kept property and courteous associates. Our housekeeping staff takes great pride in their services, and we regret any oversights on their part. We have discussed these concerns with our team to be sure that these issues are not repeated. We hope you will stay with us the next time you visit the city; we are confident you will have a more favorable experience. Thank you for staying with us at Fairfield Inn & Suites Hendersonville Flat Rock and leaving your valuable feedback.Nick TarltonGeneral Manager
5.0分
其他
Great looking facility. Convenient to interstate but quiet. Comfortable bed.
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酒店回复: Dear Darren, Thank you for the kind review of Fairfield Inn & Suites Hendersonville Flat Rock. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. We are also glad you found our beds relaxing and the property convenient for your needs. Thank you again, we look forward to welcoming you back on your next visit to the city.Nick TarltonGeneral Manager
5.0分
商务出差
Nice stat; good rooms
Nice staff. Clean rooms. Breakfast staff was attentive.
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酒店回复: Dear Guest, We are delighted to read that we took the best care of you while you were with us. Attentive service supported by comfortable accommodations is what sets us apart, and it truly means the world to us that you recognized and valued these aspects. Our guests are like family; without you, we wouldn't be able to do what we love every day. We are particularly happy to know that our breakfast associates met your expectations. Thank you for making this possible for so many of our dedicated and faithful team members. We hope to have the opportunity to welcome you back soon to Fairfield Inn & Suites Hendersonville Flat Rock.Nick TarltonGeneral Manager
2.0分
其他
Fire Alarm!
Fire Alarm went off at 5AM. Total kaos! Screwed up are whole day. Oh yea, and no pancakes.
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酒店回复: Dear Guest, We apologize that you had to experience the fire alarms sounding, disturbing your sleep. We regret the inconvenience caused to you and are grateful for your patience. We are also sorry for the lack of pancakes at breakfast and will share your comments with our culinary team as we strive for guest satisfaction. Thank you for choosing us and for sharing your feedback. We hope you will allow us an opportunity to provide you with the seamless stay you deserve.Nick TarltonGeneral Manager
5.0分
家庭亲子
Great stay! Comfortable bed. Room and common areas were clean. Breakfast was excellent!
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酒店回复: Dear Guest, Thank you for your wonderful review. We are delighted that you loved how clean our property, as well as your room, was and that you found the beds to be very comfortable. Our associates work hard each and every day, and they will appreciate your compliments. It is also wonderful to learn that our complimentary breakfast contributed to one of your best hotel experiences. We strive to provide a memorable breakfast experience for all our guests. Thank you again from all of us at Fairfield Inn & Suites Hendersonville Flat Rock. We hope to see you again soon!Nick TarltonGeneral Manager
工作人员友好又专业。设施很干净。只是附近餐饮选择不多
the hotel is great and it's nearby a lot of things! We could hear some things from the lobby in our room on the second floor but it was only for a little bit.
Breakfast was good. Plenty of parking. Bed was comfortable and nice soft pillows. Would have liked to have had a lid on the toilet seat.
The room was okay. Bed and chairs weren’t comfortable. Staff not overly welcoming. When checking in I was questioned why I was staying there being that I was a local and they didn’t usually accept reservations from locals. Sorry, but I was having electrical work at my house and had no power. The whole place seemed clean but upon closer inspection I had food left on the rug when I checked in. Everything was just okay. Nothing special!!!
Pros: The staff at this location were very friendly and helpful. The room was clean. Breakfast was good.
Cons: I reserved a mountain view room. The mountains were so far off in the distance that "mountain view" was not what we got and was misleading. Don't expect any beautiful views! Additionally, the refrigerator didn't get cold, and there was no freezer section for ice packs, etc.
Someone left a coffee cup in our room, but other than that it looked clean. It was definitely a nicer, newer room and the staff was great
Great looking facility. Convenient to interstate but quiet. Comfortable bed.
Nice stat; good rooms
Nice staff. Clean rooms. Breakfast staff was attentive.
Fire Alarm!
Fire Alarm went off at 5AM. Total kaos! Screwed up are whole day. Oh yea, and no pancakes.
Great stay! Comfortable bed. Room and common areas were clean. Breakfast was excellent!