酒店回复: Dear Guest, Thank you so much for your kind words about Fairfield Inn & Suites Hendersonville Flat Rock! We're thrilled to hear that you loved our courteous associates and found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. However, we regret that you did not like our location. Our front desk staff has information about local attractions and restaurants that they can provide to our guests. We look forward to welcoming you back for another spotless experience.Nick TarltonGeneral Manager
5.0分
情侣出游
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The hotel seemed new and clean all around. The staff was incredibly friendly, there was a nice fire pit outside, breakfast was a step better than the typical hotel breakfast… we were very pleasantly surprised.
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酒店回复: Dear Guest, We appreciate you taking the time to write a review about your recent visit to Fairfield Inn & Suites Hendersonville Flat Rock. Your feedback is essential to us, primarily as a new hotel. It was a pleasure to read how much you enjoyed our delicious breakfast and our thoughtful associates. Thank you for choosing us for your visit to our beautiful city, and we hope to have another occasion to host you in the future. Nick TarltonGeneral Manager
5.0分
其他
I stay here every time I visit my dad for more than a day. I like the rooms they’re clean they’re bright.
The staff is friendly.
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酒店回复: Dear Guest, Thank you for returning to Fairfield Inn & Suites Hendersonville Flat Rock. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy our exceptional hospitality and comfortable accommodations. It is always our pleasure to have you as our guest, and we hope to see you again soon.Nick TarltonGeneral Manager
4.0分
其他
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Great hotel but bathroom lighting was terrible making it very difficult for having and applying makeup. Additionally the bath tub was very slippery and we had to put a towel on bottom to avoid falling. If you re even remotely sliw at moving please ask for a handicapped room.
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酒店回复: Dear Guest, Thank you for choosing to stay with us at Fairfield Inn & Suites Hendersonville Flat Rock. We are delighted that you thoroughly enjoyed our delicious breakfast offerings and also loved our courteous associates and relaxing beds. However, we are sorry for your disappointment with the lighting in your room. We appreciate your patience and will address your comments with our team. We also appreciate you bringing your concerns regarding the bathtub to our attention, and we will share your comments with our team, as our guests' safety is our top priority. Thank you for sharing your feedback, and we look forward to welcoming you back soon. Nick Tarlton General Manager
5.0分
家庭亲子
The rooms were clean and comfortable. The continental breakfast had a large vatiety of options. Hotel staff eere friendly nd efficient.
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酒店回复: Dear Janella, On behalf of our team at Fairfield Inn & Suites Hendersonville Flat Rock, thank you for the excellent rating. We strive to deliver exceptional accommodations combined with outstanding service to every guest, and we appreciate you noticing our efforts. We are also pleased to know that you could take advantage of our delicious breakfast offerings. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Nick TarltonGeneral Manager
5.0分
家庭亲子
the hotel is great and it's nearby a lot of things! We could hear some things from the lobby in our room on the second floor but it was only for a little bit.
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酒店回复: Dear Guest, Thank you for confirming how convenient our location is; we couldn't agree more! We appreciate all of your compliments and will be sure to share them with our team. We value your feedback and look forward to your next stay at Fairfield Inn & Suites Hendersonville Flat Rock.Nick TarltonGeneral Manager
4.0分
其他
Breakfast was good. Plenty of parking. Bed was comfortable and nice soft pillows. Would have liked to have had a lid on the toilet seat.
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酒店回复: Dear Guest, Thank you for this great review! We are thrilled you had a fantastic stay at Fairfield Inn & Suites Hendersonville Flat Rock and that you loved our spacious parking, relaxing beds, and pillows. We were especially pleased to read your comments about our complimentary breakfast and have also taken note of your feedback regarding the things you would like to change. We hope you will stay with us again the next time you visit the city. Thank you once more, and safe travels.Nick TarltonGeneral Manager
5.0分
家庭亲子
The staff was top notch and very helpful. Dining in the area is limited.
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酒店回复: Dear Guest, Thank you for including Fairfield Inn & Suites Hendersonville Flat Rock in your travel plans. We were delighted to read that our staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. We have also taken note of your comments regarding the dining area and appreciate your patience. Thank you for sharing your feedback, and we hope to see you again soon.Nick TarltonGeneral Manager
3.0分
其他
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The room was okay. Bed and chairs weren’t comfortable. Staff not overly welcoming. When checking in I was questioned why I was staying there being that I was a local and they didn’t usually accept reservations from locals. Sorry, but I was having electrical work at my house and had no power. The whole place seemed clean but upon closer inspection I had food left on the rug when I checked in. Everything was just okay. Nothing special!!!
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. While we are glad you liked your room, we apologize for any inconvenience caused by our policy regarding locals. It is never our intention to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We are also sorry for the issues you faced in your room, and we will address your concerns with our housekeeping team to ensure such oversights are not repeated. We appreciate your patience, and we hope you will allow us an opportunity to provide you with the exceptional stay you deserve.Nick TarltonGeneral Manager
4.0分
家庭亲子
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Pros: The staff at this location were very friendly and helpful. The room was clean. Breakfast was good.
Cons: I reserved a mountain view room. The mountains were so far off in the distance that "mountain view" was not what we got and was misleading. Don't expect any beautiful views! Additionally, the refrigerator didn't get cold, and there was no freezer section for ice packs, etc.
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酒店回复: Dear Guest, We love to read that you rested well in our comfortable accommodations and our associates and location met your expectations. However, we regret your disappointment with the view from your room. It is never our intention to mislead; therefore, we apologize for any frustration this caused. We have also taken note of your comments regarding the refrigerator and will share them appropriately. Thank you for choosing the Fairfield Inn & Suites Hendersonville Flat Rock for your visit to our city and for sharing your review. We hope you will allow us an opportunity to provide you with the seamless stay you deserve.Nick TarltonGeneral Manager
工作人员友好又专业。设施很干净。只是附近餐饮选择不多
The hotel seemed new and clean all around. The staff was incredibly friendly, there was a nice fire pit outside, breakfast was a step better than the typical hotel breakfast… we were very pleasantly surprised.
I stay here every time I visit my dad for more than a day. I like the rooms they’re clean they’re bright.
The staff is friendly.
Great hotel but bathroom lighting was terrible making it very difficult for having and applying makeup. Additionally the bath tub was very slippery and we had to put a towel on bottom to avoid falling. If you re even remotely sliw at moving please ask for a handicapped room.
The rooms were clean and comfortable. The continental breakfast had a large vatiety of options. Hotel staff eere friendly nd efficient.
the hotel is great and it's nearby a lot of things! We could hear some things from the lobby in our room on the second floor but it was only for a little bit.
Breakfast was good. Plenty of parking. Bed was comfortable and nice soft pillows. Would have liked to have had a lid on the toilet seat.
The staff was top notch and very helpful. Dining in the area is limited.
The room was okay. Bed and chairs weren’t comfortable. Staff not overly welcoming. When checking in I was questioned why I was staying there being that I was a local and they didn’t usually accept reservations from locals. Sorry, but I was having electrical work at my house and had no power. The whole place seemed clean but upon closer inspection I had food left on the rug when I checked in. Everything was just okay. Nothing special!!!
Pros: The staff at this location were very friendly and helpful. The room was clean. Breakfast was good.
Cons: I reserved a mountain view room. The mountains were so far off in the distance that "mountain view" was not what we got and was misleading. Don't expect any beautiful views! Additionally, the refrigerator didn't get cold, and there was no freezer section for ice packs, etc.