Disastrous Stay: Damp Sheets, Broken Shower, & PUBLIC THEFT ACCUSATION!
Rating: ★☆☆☆☆ (1 Star)
Stay Date: July 9 - 12
Review:
AVOID THIS HOTEL AT ALL COSTS. My 3-night stay at Hyatt Centric Cairo West was the worst hotel experience of my life, ending with a PUBLIC HUMILIATION that destroyed any trust in this brand.
❌ Unacceptable Conditions Upon Arrival:
• Entered my room (paid ¥3125 RMB) to find damp, musty bed sheets.
• Discovered a broken showerhead and a strand of hair STUCK to the shampoo bottle – revolting!
❌ Incompetent & Rude Staff Response:
• Called front desk TWICE for help; technician arrived and DESTROYED EVIDENCE by rinsing the dirty shampoo bottle without speaking.
• When I demanded an explanation, he walked out silently. Unprofessional!
☑️ Only Decent Staff: The Night Manager (during room upgrade) was professional – the sole exception.
💥 THE FINAL INSULT (July 12):
While LEAVING IN A TAXI, a female employee ("M" name – Meriam/Mariam/etc.) CHASED OUR CAR and ACCUSED ME OF STEALING THE HAIRDRYER in front of staff/guests.
I PROVED MY INNOCENCE by showing my PERSONAL DYSON HAIRDRYER + VOLUME STYLER (brought from China!), yet she persisted. This was deliberate harassment before my flight.
NEVER AGAIN. Hyatt Centric Cairo West:
• Fails in basic hygiene
• Hires unqualified technicians
• Allows STAFF TO SLANDER GUESTS
If you enjoy being treated like a criminal, book here.
我们入住的时候准备了welcome gift 很是喜欢，很用心的礼物。centric和regency就是面对面的位置，我们的房间能看到金字塔群。酒店内还有泳池和健身房，特别nice。
住了三晚 第一晚给的房间一进去一股很重的装修的味道 因为checkin已经很晚 吸了一整晚的味道快要不行了 第二天一早去换房 一进去就看到沙发上有一团头发 无语 然后卫生间的门也是关不住的
还算新的酒店这硬件真的不敢恭维 非常不推荐
这家酒店太棒了，员工为我和我的家人付出了很多，让我的住宿体验非常难忘。前台的Kenzy非常友善，对我们照顾有加。
这家酒店2024年才开业，所有设施都非常干净现代！虽然离金字塔稍微有点远，但考虑到价格，我认为它绝对是吉萨最好的酒店之一。
酒店才开业四个月，所以每个角落都非常干净，设施也很齐全。虽然离吉萨的景点有点远，但可以远离喧嚣，享受宁静。酒店推荐的旁边那家日料餐厅，据说在吉萨的美食排行榜上排名第一，果然名不虚传，是我在埃及吃过最好吃的一顿！下次来我一定还会住这里。
我住在开罗，这次是为了放松一下，顺便在泳池玩玩，所以选择住在这里。
酒店刚开业不久，所以建筑非常漂亮。大堂也很时尚，很有设计酒店的感觉。
不过，如果想以这里为旅游基地的话，可能不太方便？虽然能看到金字塔，但距离并不算近。
泳池非常大，也很干净，而且客人不多，所以玩得很开心。
早餐以埃及的标准来说还算可以。种类不多，但面包很好吃。
酒店位置绝佳，就在金字塔和埃及大博物馆的旁边。餐厅的服务非常出色，可惜泳池边的服务有点混乱，拉低了整体体验。
标题：灾难般的入住经历：床单潮湿、淋浴喷头坏掉、外加当众被诬陷盗窃！
评分：★☆☆☆☆ (1星)
入住日期：7月9日 - 12日
评价：
不惜一切代价避免这家酒店！ 我在凯悦尚萃西开罗酒店（Hyatt Centric Cairo West）三晚的入住是我一生中最糟糕的酒店体验，最终以一场公开羞辱收场，彻底摧毁了我对这个品牌的任何信任。
❌ 抵达时难以接受的状况：
• 走进我（支付了3125元人民币）的房间，发现床单潮湿发霉。
• 发现淋浴喷头坏掉，并且洗发水瓶上粘着一根头发——恶心至极！
❌ 员工无能且态度粗鲁的处理：
• 我两次致电前台求助；技师来了，却默默冲洗掉了那个脏洗发水瓶，销毁了证据，全程一言不发。
• 当我要求他解释时，他竟然沉默地走了出去。极不专业！
☑️ 唯一得体的员工： 夜班经理（在处理房间升级时）是专业的——这是唯一的例外。
💥 最后的侮辱（7月12日）：
在我乘出租车离开时，一名女性员工（名字以“M”开头，可能是玛丽安/玛丽亚姆等）竟然在员工和客人面前穷追我的车，并当众指控我偷走了吹风机！
我证明了自己的清白——向她展示了我自己带来的戴森吹风机+风量造型器（从中国带来的）！ 但她仍然不依不饶。这分明是在我乘机前故意骚扰！
永不再来！ 凯悦尚萃西开罗酒店：
• 连最基本的卫生都做不到
• 聘请不合格的技师
• 纵容员工诽谤客人
如果你享受被当罪犯对待的滋味，那就预订这里吧。
携程和各位客人，务必警惕！
Disastrous Stay: Damp Sheets, Broken Shower, & PUBLIC THEFT ACCUSATION!
Rating: ★☆☆☆☆ (1 Star)
Stay Date: July 9 - 12
Review:
AVOID THIS HOTEL AT ALL COSTS. My 3-night stay at Hyatt Centric Cairo West was the worst hotel experience of my life, ending with a PUBLIC HUMILIATION that destroyed any trust in this brand.
❌ Unacceptable Conditions Upon Arrival:
• Entered my room (paid ¥3125 RMB) to find damp, musty bed sheets.
• Discovered a broken showerhead and a strand of hair STUCK to the shampoo bottle – revolting!
❌ Incompetent & Rude Staff Response:
• Called front desk TWICE for help; technician arrived and DESTROYED EVIDENCE by rinsing the dirty shampoo bottle without speaking.
• When I demanded an explanation, he walked out silently. Unprofessional!
☑️ Only Decent Staff: The Night Manager (during room upgrade) was professional – the sole exception.
💥 THE FINAL INSULT (July 12):
While LEAVING IN A TAXI, a female employee ("M" name – Meriam/Mariam/etc.) CHASED OUR CAR and ACCUSED ME OF STEALING THE HAIRDRYER in front of staff/guests.
I PROVED MY INNOCENCE by showing my PERSONAL DYSON HAIRDRYER + VOLUME STYLER (brought from China!), yet she persisted. This was deliberate harassment before my flight.
NEVER AGAIN. Hyatt Centric Cairo West:
• Fails in basic hygiene
• Hires unqualified technicians
• Allows STAFF TO SLANDER GUESTS
If you enjoy being treated like a criminal, book here.
Ctrip & Guests BEWARE.
非常感谢，一切都达到了最高标准，服务周到，员工素质高，最重要的是非常干净。
设施：好
卫生：好
环境：好
服务：好不错