酒店回复: Thank you for taking the time to share such a detailed and honest review. We’re genuinely sorry to hear that your experience was so disappointing and did not reflect the standards you expected from a Marriott property. It’s clear that multiple aspects of your stay—from the lack of a bathtub to noise, breakfast setup, and overall value—fell short for you, and that’s not the experience any guest should have.While it's encouraging to hear you found the hotel clean and the staff serviceable, we understand that cleanliness alone isn’t enough to justify the overall value, especially when expectations are higher. Your feedback about accessibility-focused design, breakfast logistics, and check-out pressure is especially valuable, as these are areas that directly impact the comfort and perception of our guests.We respect your decision and truly regret that your recent experiences with Marriott have led to this level of frustration. Your comments will be taken seriously and passed along so they can be considered in future improvements—both operationally and in how properties communicate what they offer. Thank you again for taking the time to share your experience.

酒店回复: Thank you for sharing your detailed feedback. We're glad to hear you found the hotel clean and the staff friendly, but we sincerely apologize for the unresolved electrical issue and limited laundry facilities during your stay. Not having the ability to charge devices or use lighting properly for two days is understandably frustrating, and we're sorry that this wasn't resolved promptly.We also appreciate your comments about housekeeping service. While many properties follow an every-other-day cleaning schedule, clearer communication upfront can make a big difference in guest expectations and experience.Your feedback is incredibly valuable, and it will be shared with the appropriate teams to help improve service consistency and responsiveness. Thank you again for taking the time to share your experience.

酒店回复: Thank you for sharing your feedback. We're glad you enjoyed the newness of the hotel, but we're sorry to hear about the challenges you experienced with the shower design and lighting. Your comments are valuable and will be shared with our team as we look for ways to improve the guest experience. We appreciate your stay and hope to have the opportunity to better serve you in the future.

酒店回复: Thank you for your wonderful review! We’re thrilled to hear you enjoyed our friendly staff, breakfast, and convenient location. We look forward to welcoming you back on your next visit to the Bethlehem/Easton area!

酒店回复: Thank you so much for your kind words! We're thrilled to hear you enjoyed the beautiful and well-maintained hotel, along with the friendly and professional service. We look forward to welcoming you back on your next trip to PA! 😊🏨

酒店回复: Thank you for sharing your feedback. We’re glad to hear that overall your stay was great, though we’re sorry for the delay at reception and that our policies weren’t explained clearly. We’ll review this with our team to ensure smoother, more informative check-ins moving forward. We appreciate your comments and hope to welcome you back for an even better experience.

酒店回复: Thank you for the lovely review! We're so happy to hear you enjoyed the clean and comfortable accommodations, and that breakfast hit the mark. We hope to welcome you back for another fantastic stay soon! 😊🍳🛏️