We loved staying at this location. We were here for 4 nights and it was enjoyable, relaxing and it was a wonderfully centrally located location. This is a newer hotel and had lots of restaurants, things to do, shopping and distilleries close by. The desk set up in our room was perfect that I was working remotely and could give my husband privacy to sleep while I was working. The hotel is very clean as it is new and has all the typical amenities you expect from a Marriott but the breakfast does seem to be a little nicer. You are right around the corner from Buffalo Trace and Castle and Key which were both wonderful outings, along with the Kentucky Horse Park. The only con I would say about this hotel is there is a railroad directly behind the hotel but you really dont hear it except for two times in the evening time. If you request a room in the front side of hotel you can avoid hearing it altogether.
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酒店回复: Thank you so much for your thoughtful review and kind words! We’re delighted to hear that you enjoyed your four-night stay and found our location, cleanliness, and amenities to your liking. It’s wonderful to know the room setup worked well for your remote work and that breakfast stood out as a highlight. We also appreciate your helpful note about the nearby railroad — that’s great advice for future guests. It was such a pleasure having all of the Texas fans with us; your group brought fantastic energy to the hotel! We’re so glad you chose SpringHill Suites Frankfort and hope to welcome you back on your next visit to the area. Warm regards, Alison Chenet General Manager
5.0分
情侣出游
Staff was friendly and helpful when needed. No issues. It is your standard mid level hotel.
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酒店回复: Thank you so much for the 10 out of 10 review. Also for the kind words regarding my team. They work very hard and will appreciate the recognition.We look forward to seeing you again!
5.0分
其他
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Great, new property with very friendly and helpful staff and a really good breakfast. Lots of decent dining options nearby. The hotel is also close to the city center, the interstate, and quite a few distilleries.
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酒店回复: Thank you so much for the wonderful review. We love to see that our guests enjoyed their stay!
5.0分
家庭亲子
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This property is very clean and the staff are very friendly. Also it’s very close to the interstate and restaurants are within walking distance. The pool was very clean and the exercise room well maintained.
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酒店回复: Thank you so much for your wonderful review and perfect score! We're thrilled to hear that you enjoyed your stay and found the property clean, the staff friendly, and the location convenient. It's also great to know that you had a positive experience with our pool and fitness center. We truly appreciate your kind words and hope to welcome you back again soon!
3.0分
其他
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Location is very loud
The staff was very nice at checkin. That’s probably the most positive thing I can say about our stay.
Breakfast was good but so crowded and hard to get around. Trays would also have been nice.
But my biggest complaint is it was so loud! You are right by a main road with cars making so much noise. It was crazy loud all night.
There was also no vent in the bathroom.
The bed had scratchy linens.
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酒店回复: Thank you for taking the time to share your feedback. I'm glad to hear our team made a positive impression at check-in and that you enjoyed the breakfast, despite the crowding. I understand how frustrating the noise from the road must have been, along with the other concerns you mentioned, such as the lack of bathroom ventilation and the feel of the linens. Please know that our room design follows SpringHill Suites brand standards, but I will absolutely pass along your comments to the appropriate teams. Your feedback is valuable and helps us look for ways to improve the guest experience.
4.0分
其他
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Good stay
Staff was helpful. Breakfast was good. This a new property and my only request is to add another towel rack especially if you want people to reuse the towels.
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酒店回复: Thank you for your review and for choosing to stay with us. We're glad to hear you found our staff helpful and enjoyed the breakfast. As a new property, we follow the SpringHill Suites brand standards for room design, including the current towel rack setup. That said, I truly appreciate your feedback and will be sure to pass your suggestion along to the appropriate team for consideration. We hope to welcome you back again soon!
3.0分
其他
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Very spacious room in a brand new hotel. Great breakfast, convenient location. Only issue was how noisy it was - the walls/floors were so thin making it tough to get a good night's sleep.
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酒店回复: We appreciate you taking the time to share your experience. We're delighted that you found our hotel beautiful, but we're sorry to hear that noise from neighboring rooms impacted your stay. Your feedback is valuable, and we will explore ways to improve sound insulation for a more comfortable experience.We hope to have the opportunity to welcome you back for a better stay in the future!
5.0分
独自旅行
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This place has been a great place to stay! I have been twice for work and have been so happy with my stay. The room is super clean and relaxing. The front desk employees are so kind and bubbly and welcoming. I am so happy that I have been booked here to stay.
5.0分
商务出差
New. Nice service both front and back of the house. Would stay there again.
酒店回复: Thank you so much for the great reveiw!
5.0分
其他
Your staff was amazing and friendly your hotel very clean
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酒店回复: Thank you so much for the wonderful review. We look forward to seeing you again.
We loved staying at this location. We were here for 4 nights and it was enjoyable, relaxing and it was a wonderfully centrally located location. This is a newer hotel and had lots of restaurants, things to do, shopping and distilleries close by. The desk set up in our room was perfect that I was working remotely and could give my husband privacy to sleep while I was working. The hotel is very clean as it is new and has all the typical amenities you expect from a Marriott but the breakfast does seem to be a little nicer. You are right around the corner from Buffalo Trace and Castle and Key which were both wonderful outings, along with the Kentucky Horse Park. The only con I would say about this hotel is there is a railroad directly behind the hotel but you really dont hear it except for two times in the evening time. If you request a room in the front side of hotel you can avoid hearing it altogether.
Staff was friendly and helpful when needed. No issues. It is your standard mid level hotel.
Great, new property with very friendly and helpful staff and a really good breakfast. Lots of decent dining options nearby. The hotel is also close to the city center, the interstate, and quite a few distilleries.
This property is very clean and the staff are very friendly. Also it’s very close to the interstate and restaurants are within walking distance. The pool was very clean and the exercise room well maintained.
Location is very loud
The staff was very nice at checkin. That’s probably the most positive thing I can say about our stay.
Breakfast was good but so crowded and hard to get around. Trays would also have been nice.
But my biggest complaint is it was so loud! You are right by a main road with cars making so much noise. It was crazy loud all night.
There was also no vent in the bathroom.
The bed had scratchy linens.
Good stay
Staff was helpful. Breakfast was good. This a new property and my only request is to add another towel rack especially if you want people to reuse the towels.
Very spacious room in a brand new hotel. Great breakfast, convenient location. Only issue was how noisy it was - the walls/floors were so thin making it tough to get a good night's sleep.
This place has been a great place to stay! I have been twice for work and have been so happy with my stay. The room is super clean and relaxing. The front desk employees are so kind and bubbly and welcoming. I am so happy that I have been booked here to stay.
New. Nice service both front and back of the house. Would stay there again.
Your staff was amazing and friendly your hotel very clean