酒店回复: Dear Valued Guest,Warm greetings from Tru by Hilton Da Nang City Centre.Thank you very much for taking the time to share your wonderful feedback and for rating your stay with us 10 – Outstanding. We are delighted to know that you found our location convenient for shopping, appreciated our friendly service, and enjoyed our breakfast.Your positive comments are truly encouraging and will be shared with our team as motivation to continue delivering a comfortable and enjoyable experience for all our guests.We sincerely hope to welcome you back again in the near future.Kind regards,Tham NguyenGuest Operations ManagerTru by Hilton Da Nang City Centre

酒店回复: Dear Valued Guest,Thank you for sharing your feedback with us. We are truly sorry to learn about the extremely unpleasant experience you encountered during your stay at our hotel.Please accept our sincere apologies for the significant noise disturbance caused by the surrounding construction activity. We fully understand how disruptive this must have been, especially when it affected your sleep, comfort, and overall well-being. This is certainly not the experience we want our guests to have, and we deeply regret the impact it had on your schedule and time.We are also very concerned to hear your comments regarding the room condition, ventilation, view, as well as the service attitude of our team members. Additionally, we sincerely apologize for the incident at the front desk and for the lack of appropriate response from our staff at that moment. This does not reflect Hilton’s service standards, and we take your feedback very seriously.Your comments have been shared with our management team for immediate review and corrective action, including further staff training and service improvement. While we understand that this experience cannot be undone, please know that your feedback is invaluable in helping us improve.Once again, we sincerely apologize for the inconvenience and distress caused, and we truly appreciate you taking the time to bring these matters to our attention.Kind regards,Thắm NguyễnGuest Operations ManagerTru by Hilton Da Nang City Centre

酒店回复: Dear Valued Guest;Thank you very much for taking the time to share your detailed feedback with us.We are pleased to know that you appreciated our new facilities, cleanliness, and overall service. Your positive ratings are truly encouraging to our team.At the same time, we sincerely apologize for the inconvenience caused by the surrounding noise from the nearby road and construction site. Please rest assured that this is a temporary situation, and we are actively working with relevant parties to minimize any disturbance as much as possible. Your comments are very valuable, especially for guests who prefer a quiet stay.Regarding breakfast, we appreciate your honest feedback. We have shared your comments with our management and culinary team as we continuously work to improve the variety and quality of our offerings to better meet our guests’ expectations.Thank you again for choosing our hotel. We truly hope to have another opportunity to welcome you back and provide an even more comfortable and enjoyable stay.Warm regards,Tham NguyenGuest Operations ManagerTru by Hilton Da Nang City Centre

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback following your stay at Tru by Hilton Da Nang.We are delighted to hear that you enjoyed our convenient location, clean and well-maintained rooms, and the surrounding area with its many dining and café options. Your positive feedback is a great motivation for our team to continue providing excellent experiences for all our guests.We very much look forward to welcoming you back on your future visits to Da Nang.Warm regards,Tham NguyenGuest Operation ManagerTru by Hilton Da Nang

酒店回复: ear Mr. Chen Koyi,Thank you very much for sharing such an outstanding and detailed review. We are truly delighted to hear that your stay exceeded your expectations and that you enjoyed our warm service, comfortable room, and thoughtful amenities.It is wonderful to know that our bedding, bathroom facilities, cleanliness, and strong Wi-Fi contributed to a relaxing and productive stay. We are also glad that our location and breakfast variety added convenience and enjoyment to your trip.Your kind words are a great encouragement to our team. We sincerely appreciate your recommendation and look forward to welcoming you back to Tru by Hilton Da Nang City Center on your next visit.Warm regards,Tru by Hilton Da Nang City Center

酒店回复: Dear Towsun,Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your positive comments regarding our modern facilities and good water pressure.At the same time, we acknowledge your feedback concerning the room size, the workspace layout, breakfast variety, and the sound insulation of the windows. Your comments are valuable to us and have been shared with the relevant teams as we continuously work to improve our guests’ experience.We sincerely hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Kind regards,Tham NguyenGuest Operations Manager

酒店回复: Dear Valued Guest,Thank you so much for taking the time to share such a detailed and positive review of your stay with us. We are truly delighted to hear that you enjoyed the room design, cleanliness, and the comfort our newly renovated facilities provide. It’s wonderful to know that the local TV channels, breakfast options—especially the phở—and the dessert shop nearby added to your overall experience!We appreciate your understanding regarding the room layout and the location in relation to the beach. Although our hotel does not offer sea views, we’re glad that the convenience of nearby transportation options helped make your stay more comfortable.Your kind feedback means a lot to our team, and we are thrilled that you felt safe and well taken care of during your visit. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Tham NguyenTru by Hilton Da Nang City Center

酒店回复: Dear Valued Guest,Thank you so much for your wonderful review and for rating your stay so highly. We are glad to hear that you enjoyed the comfort of the room, the convenient amenities, and our great location near the Pink Church.We also appreciate the lovely photos you shared—they mean a lot to our team.We look forward to welcoming you back on your next visit to Da Nang.Warm regards,Tru by Hilton Da Nang City Center

酒店回复: 尊敬的魏振先生： 非常感谢您宝贵的反馈。我们很高兴听到您喜欢我们优越的地理位置，并认为您的房间干净、温馨、舒适，让您住得舒心。 我们尤其高兴的是，我们的前台团队在您入住期间让您感受到宾至如归的关怀。您的好评将与我们的团队分享，这对我们来说是继续提供优质服务的巨大动力。 期待您下次访问岘港时再次入住岘港市中心希尔顿特鲁酒店！ 此致， Tham Nguyen 宾客运营经理

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback following your stay at Tru by Hilton Da Nang.We are delighted to hear that you were impressed with our breakfast. Your positive feedback is a great motivation for our team to continue delivering excellent experiences for all our guests.We very much look forward to welcoming you back on your future visits to Da Nang.Warm regards,Tham NguyenGuest Operation ManagerTru by Hilton Da Nang