They charged us $150 for something the staff broke. Room had bugs in it. I expect better from this hotel. Staff was extremely rude to my guys. Think twice before staying here!
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酒店回复: We truly appreciate your understanding and support as we strive to provide our guests with clean and well-equipped rooms. Our dedicated staff works hard to maintain a welcoming environment for everyone. We kindly ask our guests to leave the room features in the same working condition that they find them in upon arrival. If our guests damage essential items, we implement a room recovery fee to cover the additional costs incurred. I sincerely apologize for any frustration this policy may have caused and appreciate your feedback. I appreciate your understanding and am here to assist you if you would like to discuss your concerns in greater detail.
5.0分
朋友出游
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The room was super clean and everything looked brand new! The bed and the shèets were comfortable! I would definitely stay here again! The entire hotel smelled nice too.
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酒店回复: We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. I am thrilled that our clean accommodations impressed you! Your comments are welcome, and we appreciate being a part of your trip! Until next time!
3.0分
其他
Many options that should have been available were out of stock including sausage, biscuits and perhaps others but I didn't take an inventory.
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酒店回复: Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and are very sorry for the issues you experienced. We will consider your comments about our breakfast offerings as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.
4.0分
商务出差
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Everything was so nice, except the overwhelming fragrance pumped through the lobby and hallways. Asthmatics beware, or those who get headaches triggered by fragrance.
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酒店回复: We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again.
4.0分
其他
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Great stay clean and comfortable room. Pretty decent breakfasts. Only negative was that they sold out of king bed rooms that i ordered. We had to switch to two queens. One for laying down and one for layin it down. On second thought no negatives.
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酒店回复: Our team is dedicated to ensuring a pleasant stay for all our guests. Thank you for taking the time to write a review; your feedback is invaluable in helping us achieve this goal. I sincerely apologize that we were unable to provide you with your preferred room type. We truly appreciate your choice of our hotel during your visit, and we hope to welcome you back for a flawless experience in the future.
5.0分
其他
Good location. Room well equipped amd clean. Bed very comfortable. Satisfying breakfast.
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酒店回复: We're so glad to hear from you and truly appreciate your choice to stay with us! It makes us incredibly happy that our location, comfortable rooms, and tasty breakfast made your stay enjoyable. Your kind words mean the world to us and let us know that our team's hard work is paying off. Thank you for recognizing our efforts, and we can't wait to welcome you back.
5.0分
其他
Great for entertaining
Candlewood was great! The staff was friendly & accommodating. The pool was nice, and thete is a fire pit for relaxing & entertaining.
5.0分
其他
Wonderful Hotel
The room was as clean as a whistle! It met my OCD cleaning standards. It was comfortable and well appointed.
5.0分
其他
Everything was great! Price was right, room was nice and ataff was very accommodating.
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酒店回复: Thank you for your kind review and rating! We're glad to hear you enjoyed our fully equipped rooms and welcoming staff. Thank you for choosing us, and we wish you safe travels.
5.0分
其他
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Chattanooga Trip
The only downside of our stay was our room was not available at 3:15 PM when check in begins at 3:00. We waited until about 3:45 to gain access to a room.
Other than that, our stay was wonderful and the complimentary breakfast was delicious! Highly recommend the cinnamon rolls!
They charged us $150 for something the staff broke. Room had bugs in it. I expect better from this hotel. Staff was extremely rude to my guys. Think twice before staying here!
The room was super clean and everything looked brand new! The bed and the shèets were comfortable! I would definitely stay here again! The entire hotel smelled nice too.
Many options that should have been available were out of stock including sausage, biscuits and perhaps others but I didn't take an inventory.
Everything was so nice, except the overwhelming fragrance pumped through the lobby and hallways. Asthmatics beware, or those who get headaches triggered by fragrance.
Great stay clean and comfortable room. Pretty decent breakfasts. Only negative was that they sold out of king bed rooms that i ordered. We had to switch to two queens. One for laying down and one for layin it down. On second thought no negatives.
Good location. Room well equipped amd clean. Bed very comfortable. Satisfying breakfast.
Great for entertaining
Candlewood was great! The staff was friendly & accommodating. The pool was nice, and thete is a fire pit for relaxing & entertaining.
Wonderful Hotel
The room was as clean as a whistle! It met my OCD cleaning standards. It was comfortable and well appointed.
Everything was great! Price was right, room was nice and ataff was very accommodating.
Chattanooga Trip
The only downside of our stay was our room was not available at 3:15 PM when check in begins at 3:00. We waited until about 3:45 to gain access to a room.
Other than that, our stay was wonderful and the complimentary breakfast was delicious! Highly recommend the cinnamon rolls!