酒店回复: Hi Karen,We’re delighted to hear that you had such a positive experience with us! Your kind words about our cleanliness, friendliness, and breakfast are truly appreciated. We’re glad you found the room setup to your liking and that you had a restful sleep. Thank you for your wonderful review!- The Staff at Atwell Suites Kansas City Airport
5.0分
家庭亲子
Riley at the front desk was an absolute gem. She was kind and informative and gave us a warm welcome. I’ll let it slide that she is a Lions fan!
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酒店回复: Hi Josh,We’re delighted to hear about your positive experience with Riley at the front desk. Her warm welcome and helpful nature are what we strive for with every guest. We’ll be sure to pass along your kind words to her, Lions fan and all!- The Staff at Atwell Suites Kansas City Airport
4.0分
朋友出游
Property was convenient to airport. Staff was helpful. Shuttle to airport was fast and easy.
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酒店回复: Hi Kameshnie,Thank you for sharing this feedback! We’re glad to know the property’s proximity to the airport, helpful staff, and quick, easy shuttle service made your stay more convenient. We appreciate you choosing us and hope to welcome you back again soon. safe travels!- The Staff at Atwell Suites Kansas City Airport
5.0分
商务出差
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Was I at a hotel?
So wonderfully QUIET!
No street noise at all … slept straight through the 8 hours.
Congenial, professional, helpful staff.
All starting with the most cheerful shuttle driver I think I’ve ever met.
Gym was great. Had everything I would use at my gym at home.
Place seemed state of the art, I felt more at an upscale condo building than a hotel.
My first Atwell suites experience. I will definitely be looking for the brand in future travels.
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酒店回复: Hi Harry,We’re delighted to hear that you enjoyed a peaceful stay and appreciated our state-of-the-art amenities. It's wonderful to know our team, especially our shuttle driver, made a positive impression on your visit. We’re thrilled that your first experience with Atwell Suites was memorable, and we look forward to welcoming you back on your future travels.- The Staff at Atwell Suites Kansas City Airport
房间很干净，非常不错
这是我遇到过最糟糕的客户服务。我提前一晚预订了房间，因为我第二天一早会到。我发邮件也打电话给酒店，请求他们不要因为我提前到达而“未入住”。他们也在预订记录上做了备注。结果我到了之后发现他们把我“未入住”了，还拒绝恢复我的预订。他们只允许我按现在的价格重新预订——比我预订的价格高出一倍。他们声称我的第三方预订导致他们无法恢复我的预订——虽然那确实是通过第三方预订的，但我应该直接向酒店付款。我以前是酒店总经理，我知道这行是怎么运作的。他们把我晾在一边。Atwell酒店的总经理拒绝提供任何帮助，客户关系部门也毫无用处。我以前住过一些很差的酒店，但从来没有受到过如此糟糕的对待。那些酒店里的蟑螂都比这家Atwell酒店的员工服务态度好。
你们口口声声说要环保，那试试在浴室里装感应灯，别用定时器控制镜前灯。我老婆梳妆打扮的时候，定时器老是把灯关掉。还有房间号灯，省电的钱全白费了。
员工友善，入住办理高效。经过一整天的旅途，我决定就在酒店酒吧用餐。食物还可以，不算惊艳，但确实很方便。服务也很迅速。
房间干净整洁，员工服务周到。他们帮我们预订了班车，并为我们推荐了最佳的交通方式。我肯定会再次入住。
非常好的酒店
Cleanliness A+
Friendliness A+
Room set up A+
Mattress a little soft but still slept well.
Breakast A++
Five Star all around.
Riley at the front desk was an absolute gem. She was kind and informative and gave us a warm welcome. I’ll let it slide that she is a Lions fan!
Property was convenient to airport. Staff was helpful. Shuttle to airport was fast and easy.
Was I at a hotel?
So wonderfully QUIET!
No street noise at all … slept straight through the 8 hours.
Congenial, professional, helpful staff.
All starting with the most cheerful shuttle driver I think I’ve ever met.
Gym was great. Had everything I would use at my gym at home.
Place seemed state of the art, I felt more at an upscale condo building than a hotel.
My first Atwell suites experience. I will definitely be looking for the brand in future travels.