After a horrible travel day due to weather, Ricky at the front desk was a breathe of fresh air!!!
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酒店回复: Thank you! We are happy to hear that you enjoyed your stay with us. That our front desk was able to help you after a long stressful day. We hope you come and visit again when you are in the area.
5.0分
其他
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The front desk staff was very helpful. Breakfast was excellent and always fresh food for everyone. The coffee was great. I have stayed here three years in a row and will be back next year at this time. Thanks for a comfortable stay.
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酒店回复: Thank You! We are delighted to hear that you return every year to stay with us. We will keep striving to meet all you expectations.
3.0分
其他
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We were there because my daughter was to have surgery early Thursday morning. I asked for a wake up call for 5 AM and never received it and the plug in the tub did not work!
1.0分
情侣出游
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The poolnwas nice, but in need of cleaning. The sundries store was helpful, especially for being in the middle of no where.
Wyndham has online check in and check.out options. I responded to their prompts and chose a checkout time of 10:15. While we were loading our stuff the cleaning staff decided to enter and start cleaning at about 9:15. We had not turned in our keys, i still needed to use the bathroom and take meds. I wasn't able to do that. To add insult to injury the cleaning staff made fun of the situation instead of remedying it. The front desk did not acknowledge what I said and told me to drive safe. I don't think they were listening, they seemed more focused on their conversation. ******* gave me a $20 credit. Wyndham apologized for the inconvenience and let the property know. I feel like this was more than an inconvenience, since this made me ill. I don't feel like Wyndham has really done anything to make it right.
5.0分
其他
Relaxing stay
Stay was great, really enjoyed the pool and hot tub area. Our bed was very comfortable, and the room was clean.
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酒店回复: Thank You! We are glad you enjoyed our stay with us. We hope you think of us your next visit to Marshall.
5.0分
其他
Friendly staff, comfortable bed, clean room, and good breakfast. I couldn’t ask for more.
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酒店回复: Thank You! We are so happy you enjoyed your stay with us. Please come back and visit anytime.
5.0分
其他
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Thank you to the whole team in Marshall. The lobby and breakfast area was clean and well maintained. Our room was set with fresh towels every day. The pool area was clean and well kept. The common areas are
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酒店回复: Thank You! We are glad you enjoyed our stay with us. We hope you think of us your next visit to Marshall.
4.0分
其他
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Clean and updated hotel and the staff was very friendly. However, room had an off smell to it and unfortunately, there may have been some guests smoking in a nearby room because later at night a waft of **** came into our rooms and lingered for quite some time.
1.0分
其他
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We have stayed at this hotel many times with no cleanliness issues in the past. We got into our hotel late. We went to the pool and back to the room after. The day was exhausting so we went right to bed. In the morning, as we were packing up and heading home. This is when we noticed the mold on the sides of the bed and the bed boards. I told the front desk about the mold and she took off half the room charge.
2.0分
其他
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Bummer
Paid extra for early check in.. all the rooms carpets were soaked with water. Dehumidifiers in rooms.. heard rumors that the hotel flooded.. not sure why they would book anyone in soggy smelly rooms at extremely high prices.. should have been discounted.. I pay less for a similar room in downtown Chicago.
After a horrible travel day due to weather, Ricky at the front desk was a breathe of fresh air!!!
The front desk staff was very helpful. Breakfast was excellent and always fresh food for everyone. The coffee was great. I have stayed here three years in a row and will be back next year at this time. Thanks for a comfortable stay.
We were there because my daughter was to have surgery early Thursday morning. I asked for a wake up call for 5 AM and never received it and the plug in the tub did not work!
The poolnwas nice, but in need of cleaning. The sundries store was helpful, especially for being in the middle of no where.
Wyndham has online check in and check.out options. I responded to their prompts and chose a checkout time of 10:15. While we were loading our stuff the cleaning staff decided to enter and start cleaning at about 9:15. We had not turned in our keys, i still needed to use the bathroom and take meds. I wasn't able to do that. To add insult to injury the cleaning staff made fun of the situation instead of remedying it. The front desk did not acknowledge what I said and told me to drive safe. I don't think they were listening, they seemed more focused on their conversation. ******* gave me a $20 credit. Wyndham apologized for the inconvenience and let the property know. I feel like this was more than an inconvenience, since this made me ill. I don't feel like Wyndham has really done anything to make it right.
Relaxing stay
Stay was great, really enjoyed the pool and hot tub area. Our bed was very comfortable, and the room was clean.
Friendly staff, comfortable bed, clean room, and good breakfast. I couldn’t ask for more.
Thank you to the whole team in Marshall. The lobby and breakfast area was clean and well maintained. Our room was set with fresh towels every day. The pool area was clean and well kept. The common areas are
Clean and updated hotel and the staff was very friendly. However, room had an off smell to it and unfortunately, there may have been some guests smoking in a nearby room because later at night a waft of **** came into our rooms and lingered for quite some time.
We have stayed at this hotel many times with no cleanliness issues in the past. We got into our hotel late. We went to the pool and back to the room after. The day was exhausting so we went right to bed. In the morning, as we were packing up and heading home. This is when we noticed the mold on the sides of the bed and the bed boards. I told the front desk about the mold and she took off half the room charge.
Bummer
Paid extra for early check in.. all the rooms carpets were soaked with water. Dehumidifiers in rooms.. heard rumors that the hotel flooded.. not sure why they would book anyone in soggy smelly rooms at extremely high prices.. should have been discounted.. I pay less for a similar room in downtown Chicago.