我们对四晚的住宿非常满意。我们是三人行（多伴侣关系），预订了无障碍公寓，希望可以使用一张可供三人使用的特大床。然而，这种类型的房间在几个预订平台上都被重复预订了，但酒店在抵达当天早些时候通知了我们，我们也欣然接受了位于四楼带阳台且符合我们要求的床型的公寓。房间很不错，员工友善，地理位置也很便利。以后如果再来堪培拉探亲，我们还会选择入住这里。

Great location

This hotel is in a great location for shopping and restaurants.

Excellent communication with staff .

Clean, well fitted out rooms with small kitchen.

We will definitely stay again

Comfortable, clean, close to eateries and very good in-room amenities. Great walk around Lake Tuggeranong, and close to nature reserve, Tinbinbilla and easy drive to central Canberra for galleries etc. Friendly staff.

We recently stayed at this hotel and, in terms of the property itself, it was lovely. The facilities were excellent, the rooms were spacious, spotless, and well-equipped, and the beds were very comfortable. We would happily have rebooked - except for one disappointing issue.

When booking through Wotif, the accommodation clearly stated it slept five people and my booking confirmation also stated it was for five guests. On arrival, we found bedding for only four. Reception advised that the booking they received indicated only two king beds (sleeping four) and that a rollaway bed would incur an extra charge.

Despite showing my itinerary and booking confirmation, I was told there was nothing they could do. I later emailed the hotel with screenshots showing the Wotif listing stating it slept five, but the follow-up communication was dismissive. I was sent a screenshot from an entirely different third-party site claiming it only slept four and was made to feel as though I didn’t understand how to book accommodation.

I also provided examples from Wotif showing that other properties do allow for additional guest charges at the payment stage — contradicting what I had been told. Nevertheless, I received no apology, and I’m out of pocket for an extra fee that, based on my booking details, I should not have had to pay.

It’s a real shame - the property itself is great, but the way this issue was handled we won’t return.

Great clean and handy location

We had an interconnecting room, top floor with a view over the carpark and small view of the river near by. The room was very good and clean with great styling and comfort. Bed and pillows very comfortable. Quiet room, no noise from our family in the interconnecting room or any noise from the hallway. Location is great, right on the street with many shops and restaurants. Plenty of parking around the place that is handy. Would go back to stay here again anytime we need.