I had a pre-paid reservation about 6 weeks in advance of my trip. When I arrived I was told they had no openings. They repeated no rooms several times with no ideas except that I should go on line and request a refund. Over heard that they had two rooms that were being held for other reservations. Very unprofessional.
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酒店回复: Dear Jay,Thank you for sharing your experience at Budget Inn By OYO Palestine TX Hwy 79. We are very sorry for the inconvenience caused by the reservation issue and the unprofessional response you received. This is not the service we aim to provide, and we will be addressing this matter with our team.Warm regards,LisaBudget Inn By OYO Palestine TX Hwy 79
2.0分
其他
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If I had seen a picture of the place I would have not stay there.
I had a trailer with me I think he wanted to charge me for parking he did not. No ice and no coffee. The room was clean but in need of many repairs. I will not stay there every..
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酒店回复: Dear Chuck,Thank you for staying at Budget Inn by OYO Palestine TX Hwy 79. We're sorry to hear that your experience did not meet expectations. If you’d like to share more details, we’d appreciate the opportunity to improve.Best regards,RosyBudget Inn by OYO Palestine TX Hwy 79
1.0分
其他
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This place is nasty
This was the nastiest place I’ve ever seen. I have requested a refund. I didn’t even stay here I asked at the counter for a refund they refused and said to do it thru who I booked with. Now they won’t even answer the phone. The place didn’t seem safe at all and was dirty as hell. Would not recommend to my worst enemy
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酒店回复: Dear Cody,We’re very sorry to hear about your experience and regret that we didn’t meet your expectations. Your feedback is being taken seriously and shared with the appropriate team for further review and necessary action.Sincerely,LisaBudget Inn By OYO Palestine TX Hwy 79
2.0分
商务出差
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Sheets stained, door would not latch well or seal, shower lining and tub stained and dirty. Water pipes spewed mud and rust. I would avoid this place if you have other options.
1.0分
其他
They took my money and don’t answer the phone
1.0分
其他
Room wasnt ready so i b had to go somewhere else
5.0分
商务出差
The staff was great everything always clean.
2.0分
其他
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Generally run down. Bought myself a set of towels rather than use the ones provided - dirty, threadbare with holes. Sheets discolored with burn holes and tears. Slept OK and the wi-fi worked.
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酒店回复: Dear Julie,We’re truly sorry to hear about the condition of your room and linens. Your feedback is important, and we’ll be reviewing this with our team to ensure improvements are made. We appreciate your honesty and are glad you were at least able to rest and use the Wi-Fi comfortably.Sincerely,LisaThe Budget Inn
1.0分
情侣出游
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I booked through Orbitz for a non-smoking 2 full sized bed room. At check in, the owner said I couldn't have the room because in his view, I had not paid enough. Unbelievable! He showed me a room he said I could have. It was a smoking room, with a heavy smoking odor. We left.
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酒店回复: Hi, David! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
1.0分
家庭亲子
This property is horrible very nasty and very unsafe the rooms look nothing like the picture shown
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酒店回复: Sorry for the trouble caused, Willie! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa
No room at the inn
I had a pre-paid reservation about 6 weeks in advance of my trip. When I arrived I was told they had no openings. They repeated no rooms several times with no ideas except that I should go on line and request a refund. Over heard that they had two rooms that were being held for other reservations. Very unprofessional.
If I had seen a picture of the place I would have not stay there.
I had a trailer with me I think he wanted to charge me for parking he did not. No ice and no coffee. The room was clean but in need of many repairs. I will not stay there every..
This place is nasty
This was the nastiest place I’ve ever seen. I have requested a refund. I didn’t even stay here I asked at the counter for a refund they refused and said to do it thru who I booked with. Now they won’t even answer the phone. The place didn’t seem safe at all and was dirty as hell. Would not recommend to my worst enemy
Sheets stained, door would not latch well or seal, shower lining and tub stained and dirty. Water pipes spewed mud and rust. I would avoid this place if you have other options.
They took my money and don’t answer the phone
Room wasnt ready so i b had to go somewhere else
The staff was great everything always clean.
Generally run down. Bought myself a set of towels rather than use the ones provided - dirty, threadbare with holes. Sheets discolored with burn holes and tears. Slept OK and the wi-fi worked.
I booked through Orbitz for a non-smoking 2 full sized bed room. At check in, the owner said I couldn't have the room because in his view, I had not paid enough. Unbelievable! He showed me a room he said I could have. It was a smoking room, with a heavy smoking odor. We left.
This property is horrible very nasty and very unsafe the rooms look nothing like the picture shown