after arriving at the Inn around 4:30 pm, I noticed that there was no cars in the parking lot and the lobby was dark. I proceded to drive around the complex to see if there was anyone else that might be able to tell me if the Inn was open. After driving around the Inn I made the decision to go somewhere else for the evening. The place looked deserted, this is a very poor representation of your management.
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酒店回复: Hi Eric,Thank you for taking the time to share what happened. We’re truly sorry for the unsettling experience you had when you arrived. We understand how frustrating and confusing it must have been to find the lobby dark and the property looking deserted—no guest should ever feel unsure about whether a hotel is open.We’ve already addressed this with our management team to prevent this from happening again. Going forward, our front desk hours and lighting schedules will be updated so the lobby remains well-lit and clearly operational during check-in hours. We’re also ensuring that clear signage is visible at all times so guests know exactly where to check in, even during quieter periods.If your plans bring you back to the area, we’d appreciate the chance to offer you a smoother, more welcoming arrival experience. Your comfort and peace of mind matter to us, and we’re committed to improving this.Thank you again for bringing this to our attention.Best Regards,Customer Care Team
5.0分
其他
We had a very good experience room were nice and clean and the receptionist was exceptional
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酒店回复: Hi Claudia,We’re delighted to hear you had such a good experience with us! It’s great to know you enjoyed the clean, comfortable rooms and that our front desk team made such a positive impression — they’ll be so happy to hear your kind words.We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay soon!Best Regards,Customer Care Team
4.0分
其他
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Hotel was very clean and safe. Older motel, but quiet, clean and safe. Grass in the back was very clean for my dogs. Definitely helpful staff. Check in was smooth. Woman in front when we checked out was super helpful.
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酒店回复: Dear Lexi,Thank you for sharing your experience! We’re delighted that you found the hotel clean, safe, and that our staff were helpful. It’s great to hear that your dogs enjoyed the backyard as well.We appreciate your feedback and will continue to maintain our facilities to ensure every stay is as comfortable and enjoyable as possible. We look forward to welcoming you back soon!Best Regards,Customer Care Team
4.0分
情侣出游
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The room was just what we needed - a clean, comfortable room for the night. The breakfast was adequate - scrambled eggs were flat discs, but they tasted fine. Sausage links w/biscuits and gravy, waffles, yogurt, bread, English muffins, apples, oatmeal packets, cereal, juice and coffee and tea. Lots of food options within walking distance. Exercise room was not available - separate bldg.
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酒店回复: Hi Janice,Thank you for your feedback. We’re glad the room met your needs and that you found plenty of food options nearby. We apologize that the scrambled eggs and exercise room did not fully meet your expectations. Your comments have been shared with our culinary and operations teams to improve both breakfast quality and accessibility to amenities.We hope to welcome you back for an even more comfortable and enjoyable stay in the future!Best Regards,Customer Care Team
5.0分
其他
Traveling with 2 pets, nice property with grass areas to walk. Refrigerator with separate freezer. Good breakfast.
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酒店回复: Dear Leslie,Thank you for your wonderful review! We’re delighted to hear you enjoyed your stay with your pets, and that the property’s outdoor areas, fridge, and breakfast met your needs. It’s great to know these amenities added to a comfortable experience. We look forward to welcoming you back on your next visit!Best Regards,Customer Care Team
4.0分
其他
Good Place For the Night
Very convenient off the highway and good location to food options. But sketchy surrounding, moist & smelly rooms and older hotel.
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酒店回复: Hi Matt,Thank you for sharing your feedback. We’re glad to hear that you found our location convenient and enjoyed the nearby food options.We sincerely apologize for the condition of your room and the concerns you noted regarding cleanliness and moisture. Our housekeeping and maintenance teams have been informed to address these issues and improve the overall comfort for future guests. For your next visit, please reach out to our front desk—we’ll gladly assist in assigning a fresher, well-prepared room to ensure a better experience.We truly appreciate your input and hope to have the opportunity to welcome you back with an improved stay.Best Regards,Customer Care Team
4.0分
其他
Staff was great, room was great, except for the shower head holder was broken, but we made do.
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酒店回复: Dear Kelly,Thank you for your feedback! We’re happy to hear that you enjoyed the room and received great service from our staff.We sincerely apologize for the broken shower head holder — our maintenance team has been notified to repair or replace it promptly so future guests won’t encounter the same issue.We look forward to welcoming you back and providing an even smoother experience next time!Best Regards,Customer Care Team
5.0分
其他
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One of the Best!
We were traveling a great distance. We found this hotel on the way to our destination and liked it so much, we stopped again on the way back! Clean and friendly. Free EV chargers and close to Freddy’s custard!
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酒店回复: Dear Matt,Wow! Thank you for your fantastic review. We’re thrilled you chose to stay with us not just once, but twice on your journey. It’s wonderful to hear that you appreciated the cleanliness, friendly service, and the convenience of our EV chargers. Being close to Freddy’s custard is definitely a sweet bonus!We look forward to welcoming you back anytime your travels bring you this way. If there’s anything we can do to make your next stop even more comfortable, please don’t hesitate to let us know.Best Regards,Customer Care Team
2.0分
其他
The room and bathroom were both dirty. There was black hair on the floor and in the sink. Facilities were out dated and not very well maintained.
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酒店回复: Hi Craig,We’re very sorry to hear about the cleanliness and maintenance issues you encountered during your stay. We understand how upsetting it must have been to find black hair in your room and sink, and to experience outdated facilities. This is not the standard we aim to provide.Our housekeeping team has been alerted to perform thorough inspections of all rooms, and our maintenance department is reviewing the facilities to ensure proper upkeep. For future stays, guests are encouraged to notify the front desk immediately if any concerns arise so that we can address them promptly and make the experience more comfortable.We appreciate your feedback and hope to have the opportunity to welcome you back with an improved, spotless, and well-maintained room.Best Regards,Customer Care Team
房间有股狗尿味。
after arriving at the Inn around 4:30 pm, I noticed that there was no cars in the parking lot and the lobby was dark. I proceded to drive around the complex to see if there was anyone else that might be able to tell me if the Inn was open. After driving around the Inn I made the decision to go somewhere else for the evening. The place looked deserted, this is a very poor representation of your management.
We had a very good experience room were nice and clean and the receptionist was exceptional
Hotel was very clean and safe. Older motel, but quiet, clean and safe. Grass in the back was very clean for my dogs. Definitely helpful staff. Check in was smooth. Woman in front when we checked out was super helpful.
The room was just what we needed - a clean, comfortable room for the night. The breakfast was adequate - scrambled eggs were flat discs, but they tasted fine. Sausage links w/biscuits and gravy, waffles, yogurt, bread, English muffins, apples, oatmeal packets, cereal, juice and coffee and tea. Lots of food options within walking distance. Exercise room was not available - separate bldg.
Traveling with 2 pets, nice property with grass areas to walk. Refrigerator with separate freezer. Good breakfast.
Good Place For the Night
Very convenient off the highway and good location to food options. But sketchy surrounding, moist & smelly rooms and older hotel.
Staff was great, room was great, except for the shower head holder was broken, but we made do.
One of the Best!
We were traveling a great distance. We found this hotel on the way to our destination and liked it so much, we stopped again on the way back! Clean and friendly. Free EV chargers and close to Freddy’s custard!
The room and bathroom were both dirty. There was black hair on the floor and in the sink. Facilities were out dated and not very well maintained.